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The location of the hotel is very good, and the nearby business district is rich. The hotel elevator is not restricted by swiping cards, anyone can drive straight in, there is a sense of insecurity. The noise is not completely isolated from the side of the road to the high speed. The hotel on the night of the 29th was out of power without informing in advance. The darkness was medium for more than 2 hours before calling, and did not receive any explanation and apology from the hotel.

I grew up in the Bay Area and travel back home often, and have stayed in many places in the Emeryville area but this will from now on be my go to hotel. The stuff from the moment I walked in the door was the most excellent customer service I have experienced in many years of traveling. The rooms were clean and breakfast was wonderful. The pool was clean and easy to access. Parking was plentiful. Excellent experience.

I’m a local, but it’s so nice to getaway for a quick staycation and Hyatt Place Emeryville is perfect. It’s close to shopping, restaurants and the movies and the staff are delightful and accommodating.

Great location for visiting our relatives. Front desk staff was helpful, and we appreciated that they had extra towels and toilet paper behind the front desk so that we wouldn’t have to wait for someone to deliver this to our room. Beds in our 7th floor room was surprisingly firm. Most hotels have worn soft beds. Bathroom is well designed considering it’s a small space. Bright lights and white walls with a modern shower reminds me of a deluxe cruise ship bathroom. Mini microwave in the room is a nice plus because the Trader Jo’s is right across the street. Free parking is a definite plus. And lobby area feels like a mini living room. At night, you need your hotel key to walk through the front entrance sliding doors as well as tap key to access elevator — great double security feature which I appreciated! And housekeeping staff were genuinely helpful and friendly.

I recently stayed at the Hampton Garden Inn and had a pleasant experience overall. The hotel is small and quaint, located about 20 minutes away from SFO without traffic, making it a convenient option for travelers. Pros: * Restaurant/Bar: The highlight of my stay was definitely the hotel’s restaurant/bar. Everything I ordered was delicious and well-prepared. * Friendly Staff: The staff was exceptionally friendly and accommodating, which made the stay more enjoyable. * Location: There’s a walking path nearby that I, unfortunately, didn’t get to explore. Additionally, there are a few shops and restaurants within walking distance, adding to the convenience. Cons: * Breakfast Buffet: The breakfast buffet was just okay; it met basic expectations but didn’t stand out. * Noise: My room had connecting doors, and my neighbors were very loud, speaking loudly late into the night. This made it difficult to sleep, although this is not the hotel's fault. * Housekeeping: Housekeeping doesn’t seem to be daily, and I had to request for my room to be cleaned. Despite these minor issues, I would consider staying at the Hampton Garden Inn again due to the friendly staff and great restaurant/bar. If you’re a light sleeper, I would recommend requesting a room without connecting doors.

After stay at this hotel ,I have a terrible headache. While I ordered online it's showed an irror, so used another card to pay. After that I had 3 payments for one night. Now I call to hotel and bank to resolve this problem, it takes hours of my time. Also ,I asked an invoice at front desk ,they denied and said that they don't give any invoices. Terrible service.

I stayed here a couple of weeks ago to visit family. long story short the management decided to kick me out for reasons I am still unclear on.check in was fine, the issues started when I had a friend come over to pick up his sweater that I had from my last visit. I received a call from front desk saying my friend had to park outside and I offered to pay for the parking but the front desk agent denied. So I had my friend leave and park his car outside of the property. after he left my friend came by to get ready for a movie we were attending later that evening. I received a call again from front desk telling me my friend had to leave. I couldn't believe what I was hearing so I asked him why and he said occupancy was for 1 adult, which I understand working as a hotel employee myself. However this was no later than 6 PM and nowhere near bed time, plus we were leaving to the movie soon and he was not going to be coming back with me. I pleaded for the agent to please understand what I was saying, that my friend was not going to be staying in the room with me. but no such luck. After a while of going back and fourth about how this is totally acceptable and that I do his same job at a different hotel the front desk agent began to actually yell over the phone at me totally unwilling to listen to any common sense. He eventually started to yell that he would be there with security to kick me out. Moments later I heard loud banging on my door but at this point I was totally in chock and scared to be completely honest. After a couple of minutes they stopped and shouted that they will call police. For once I felt a sense of relief knowing that police would show up since I really was doing nothing wrong and they were actually making me terrified. I then received a call in the room again this time from management telling me I needed to leave(no reason was given to me) and that if I dont comply they were calling the police. He said that he was already cancelled the reservation and I no longer that a right to stay in the room and he was already refunded my money back. The manager sounded calm but didn't seem apologetic or seemed to sympathize as if they had done nothing wrong. The only thing that made me leave was knowing they had cancelled my reservation without my consent and the fact that they were civil enough to at least refund me my money for the terrifying experience. almost a whole month has passed now and I still have not received any refund from this property and am still waiting. I notified Hotels.com about this and they treated me much better and even gave me a credit for the horrifying experience. To this day I wonder why they singled me out while other peopl had multiple people staying with them. Surely they dont verify number of adults for every single person. A part of me believes that it was due to their personal beliefs/religion. Which is discrimination. My advice is to stay the heck away from this property or they re more than capable of taking