Best East Galena Township Hotels

I cannot say enough good about this charming hotel. First of all, I noted on my reservation that I have a serious allergy to mums and requested that we not have any flowers in the room or hallway. I got a call from the staff the day before our visit and she told me that they did have mums in the front foyer, but not in the halls or rooms. I was disappointed knowing that I would have to be medicated if I wanted to enjoy the pub or the beautiful library area, but unfortunately this is my life every fall. When we arrived, there was not a mum in sight! I can only presume they thoughtfully removed them for my safety since they were not where she told me they would be. I was so grateful to be able to enjoy all the beauty of this lovely hotel without concern! And now the review: Lobby- the lobby is lovely, with deep woods and great atmosphere. There is a small gift shop with Irish gifts- shirts, perfumes, jewelry. The lobby leads into the library and some gathering areas- all with beautiful furniture and great views of the hills. You can enter the pub through the lobby and the smell of the food wafting through is amazing! Reception- Since we had made a reservation, checking in was super easy. Due to Covid, check in is express. They charge your card that morning, and hand you an envelope with your receipt, key cards, and all the information you need. Wi-fi password, instructions on setting the thermostat- all necessary information is in the envelope. Very nicely handled. The girl at the front desk was friendly and efficient. Room- Our room faced the hills and had a beautiful view. It was spotless. Furniture was lovely and very comfortable. Windows opened for fresh air when we wanted it. The bedroom was also spotless... King bed and a nice chair to relax in. Jacuzzi tub was also spotless. The pictures on the website are true. The mattress and sheets were extremely comfortable. It was very quiet as well. Bathroom was very clean and a small bottle of sanitizer was a really nice touch. Everything was extremely well maintained. The digital thermostat was easy to set to our preferred temperature and even gave us a read out of the current temperature outside. Breakfast- Due to Covid, breakfast is a bit different than previous times we have stayed here. You choose a time at check-in to come down and get your food. This helps make sure there are never crowds at the small breakfast area. Both days, the breakfast attendant was wonderful. You get freshly made scones, bananas, yogurt, boiled eggs, orange juice and coffee/tea. They ask you whether or not you want each item- I love that. I hate seeing food go to waste, as well as keeping the costs down for the hotel. Pub- The pub had delicious food, served quickly. Due to Covid and another shutdown, we ate in our room. The menu is temporarily limited (again, due to Covid) but has enough that we were able to try several different things during our stay. All were delicious! Other areas- We did not use

Came up for the weekend with my wife. To get the positive out of the way, the outside was very nice with a nice overlook of Galena. Now for the bad. We stayed in the smaller rooms of the main building. First look over there was grime on the walls and bathroom door. As if they had never been cleaned. The bed felt as if all the middle springs were toast. When you laid down you pulled to the center as if there was a crater in the center of the bed. Next there quite a few bugs that I had to take care of including spiders, mosquitos, and moths. I did let the front desk know about the grime when we went to grab breakfast from the office (mediocre by the way, I just grabbed coffee) and they did clean the walls, but the bathroom door was still disgusting. Now the big issue came the next night, note the bugs. I noticed something crawling by the bed and killed it. Upon inspection it was a Roach and that I'm not cool with in the least bit. When there is one, there is more, so we packed carefully after inspecting all of our belongings as to not bring one home, we hauled out of there. On the way out I gave the office emergency phone number a call as they are gone by 9 pm. I spoke to the least concerned woman when I told her about the roach. She wanted me to believe that it was not a roach and that it was some other bug she could not name. As if it was somehow possible she was in the room and had seen what I had seen. I informed her that I would be requesting a refund and she said she would talk to me about it the following morning. I informed her the body was in some tissue on the side table if she needed to see it herself. I figured this would be more urgent, but never received a call the next morning. Instead I called them to no answer. I then receive a text that she was not in the office that day and would call me the NEXT day even though she said she would talk to me that morning. I eventually did get a call after 2 pm way past the window she said she'd call me, so that was missed as I was no longer expecting a call. I called back to a no answer and then immediately received an unprofessional in my opinion text letting me know she couldn't talk. I informed her instead of playing a phone tag game. I will instead go through the third party booking agent, as playing phone tag to this degree is ludicrous and the lack of concern is more so. They did after I told them I'm moving on leave me another message declaring that the bug was a stink bug and nothing to worry about. I will post my pictures, so anybody that has the slightest clue as to what a stink bug looks like (Or a simple google search), would know this isnt the case. In summary poor customer service skills, dirty rooms, mediocre breakfast, and above all roaches!

Good value for money

Wow. Great looking rooms with clean all over. Thank you to Amanda. and her entire HK team for their kindness and their hard work to keep these rooms so clean! Shampoo and conditioner are already on the shower wall for us. No more small bottles, and more eco-friendly. I highly recommend their breakfast. Thank you Peggy for going the extra mile. She created a solution to a peanut butter delivery issue. It worked for my kids, and we were impressed! Our food was hot and freshly made. They have a cool pancake machine. Gotta see. Their indoor pool area was clean and safe for kids! A cool, and private outdoor patio area next to the pool. One suggestion. Maybe consider selling some kid pool toys. Dakota keeps the front desk humming with his suggestions and offers his perspective to customers who ask for it. Want pizza? They bake frozen pizza on demand. Delicious and especially good for families. We were offered to have these delivered to our room. Nice. Don't forget to look at their nice gift shop. We have a set of exclusive Galena Memory greeting cards, unique to Stoney Creek Inn, Galena. Super neat. Stoney Creek Inn is one of the highly recommended hotels in Galena. My opinion. an impressive team, positive personalities, and a strong clean matters approach. Trevor and Brock's leadership continues to impress us, from their restaurant suggestions to places to visit in Galena.