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Die hard bills fan, family tradition to come once a year from Montreal with are two grown boys.Management mistakenly hade our Sunday night reservation to Monday.Hotel was empty charged us more the double.We hade the suite with two bedrooms (one king bed and other was a couch that supposedly could sleep two adults) the couch needs to be trown away as the springs are almost coming out.Our two boys went to sleep in the car.Since we arrived at 9pm and left at 5 am.We only spoke to the manager Sarah J.Vona on Tuesday.She was no help at all, had zero empathy and was even very arrogant.Telling us it’s not here probleme.Total disgrace and can’t believe that Hilton let’s someone like that represented them.On the bright side the Bills had a great game and we will be back again next year, just not at that hotel.

The breakfast is delicious, there are coffee, quiche, some cake desserts, waffles to do it yourself, yogurt, fruit chowder, sausage or something. There is a very large supermarket next to it, parking just stops at the door, because there are open spaces and low houses. It is 15 minutes drive from the airport. The room is quite big, there is no facilities inside, no wardrobe. In short, it is the feeling of the Samsung hotel. The rooms have free wifi which is quite good. Slippers, toothbrushes, toothpaste, and combs are not provided.

The location was great - right off the 219, very close to grocery stores, restaurants and neighborhoods. I appreciated the hot breakfast and 24 hour coffee service. The room itself was pretty standard; however, it was cold, difficult to heat up and lacked an extra blanket. The hotel was quite dirty, such as dried chunks of dirt in the ice machine room, unvacuumed common hallways and elevators. I found the staff to be friendly and generally helpful, including the night shift front desk person offering to bake a batch of cookies!

This hotel is slowly renovating each floor. We were assigned to the 5th, but heard no construction noise from the floor below. Though the new construction in our little studio suite was mostly nice, they did it on the cheap. The old and dark wood cabinets remain, which look dated. Also in the sink area. The shower stall does not have a sliding door. So when the hinged door opens, it is towards the toilet, away from the other wall, where the towel hooks are located. Dumb design! Speaking of the shower, it looked as if they bought the cheapest type of hand-held shower wand that they could. The cord is hard plastic, very stiff so you can barely adjust the height and water spray direction you need. Taking a shower with it during 6 mornings was a chore. For some reason, this hotel has very few small suites with king mattresses. So we were stuck with a Queen, when we are used to a king at home. Again, after the 4th night of 6, that got “old”, and made a good night’s sleep tough to get. Breakfast food was as boring and untasty as in most included hotel buffets. We don’t expect better from most places at this point. The one Happy Hour that we attended provided bad beer and wine. Sorry I sound so negative, but they were just not good. On the bright side, the front desk people were always very friendly and professional. Especially one night when I had an accident and fell out in the parking lot. The woman at the desk was quite helpful to my husband and me. Another nice thing is the location of this hotel, which is near to many kinds of businesses. Mainly, the large Wegman’s supermarket.

The first time I stayed at a car hotel, I was disappointed. There was only one bed in the standard room. It would not be easy to write a single room directly. It is easy to cause ambiguity. Parking, breakfast is simple, snack is delicious

The hotel is comfortable and hygienic. There is a Chinese buffet restaurant within 19 minutes of driving, which brings great convenience to the Chinese who travel. I like it.

I nice and friendly hotel