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When making our reservation, we had been told that check-in time was 3:00. After slogging through 3 hours of traffic, we arrived at 4:30 and were told that our room was not ready, and it would be ready ”within the hour.” We mentioned that check-in was 3:00 and we were already 90 minutes past that. The clerk admitted that the previous guest stayed over for a late checkout. I asked why they would allow that when the room was sold for 3:00. He said that they were a Titanium Club member (well ex-cu-u-u-u-se me!) and they accommodate them. I asked, ”Even at the expense of other guests, who are also paying the same rate?” Well, we hung out in the lobby, then checked again at 5:30 when we had heard nothing. They had not started cleaning the room yet and they told us they would put two housekeepers on it and have it ready in 20 minutes. We were meeting our son for a dinner reservation in Richmond so couldn't wait another 20 minutes. So instead of cleaning up and relaxing in our room for an hour or so, we were just sidelined in the lobby. The room was nice, clean, and well equipped. It was not well sound-proofed; we heard a lot of street noise and could hear people talking on the terrace below late into the evening. Self-serve breakfast is included (which we did not know when we booked), with hot and cold selections. I usually have granola, which is the one thing they did not have. The bed had a nice firm, but not too firm, mattress. Overall a nice, if generic, stay, but the check-in experience soured us on the first day.

Last minute one night stay. In town for kids sports event, decided to book the morning of, rather than drive over 2.5hrs each way home and back again. Simply put - this property should NOT bear the Marriott name. It is disgusting. Period. Rooms are outdated and dirty. Sidewalks are all uneven. Pool is extremely small, more like an over-sized hot tub, with a clearly unmaintained walking area around it. Buildings are clearly old, as if stuck in time from when this apartment-style hotel was in its prime. Not today! Had my entire family with me, so we paid the extra $$ for the two bedroom “penthouse” (as described in the Marriott app), only to find out it is really just an outdated second floor room with a loft and extra bathroom upstairs. Not a big deal, we needed the space. But the notion that this room is a penthouse, is laughable at best. The first room we checked into wreaked of ********* and cigarette smoke. We hadn’t even crossed the door threshold before being greeted by that awful smell. A quick call to the front desk yielded the usual apologies, and we were promptly relocated to another room. We did not stay in the first room long enough to even tell if it was clean. Unfortunately at that point, based on the property being so outdated, and the disgusting smell of first room, our expectation of the next room was pretty low - just don’t stink. While the second room did not smell as bad as the first, it was clearly a room that had previous issues…. The door and door jamb showed clear indications that this room had been broken into, perhaps repeatedly. The door hardware had clearly come off and had been reattached multiple times based on the amount of screw holes. The “safety” latch on the top was so loose that it came off in my hand while I was checking to see how bad it was. When I called the front desk to have it repaired, I was advised that maintenance had departed for the day and it would be addressed in the morning. I ended up using the butter knife from the kitchen to reattach it with the screws - it was actually tighter than it was when we checked in. Since my wife was not completely comfortable with that, we opted to buy a door security bar from Walmart as an extra precaution. It baffles me that Marriott is aware of this condition and has simply chosen to reattach the hardware rather than redo the door frame, and replace the entire door. Aside from the door, the room is simply as outdated as the rest of the property is. The decor is old. The plastic shower hardware is barely holding on. The red chair in the main room has several stains on it. Flipping the seat cushion only revealed more stains. We pushed it into a corner and didn’t use it, not even setting our bags on it. At that point, being as late as it was, we simply just set our mind to minimum expectations and hoped for a decent night of sleep, which we got. Can’t say that the beds were comfortable - they were not; can’t say it was quiet - it was not because the AC sounded

＋ Good, clean bed + Staff were pleasant ＋Interior/Exterior Lighting, quiet location +Grounds were nice - but a lot of litter and debris needed to be picked up +Kristen, head housekeeping, was responsive, even doing some of the work other staff should be doing - Spartan appointments - Poor routine maintenance of fixtures - Fridge squealed all night - Lobby Coffee machine broken the whole time. * （This was actually our lasting memory of the place as we checked out. We understand things break, but problem was the hotel had no backup dispensers of any kind.） They should have rented a commercial unit or acquired hot coffee dispensers the very same day it broke! How long has the ”Out of Order” sign been up now?? -In room coffee packets as bad as we've ever encountered (sorry) - The hotel does not offer recycling facilties to guests - The hotel does not practice or train employees to do any recycling-- this is below IHG's own standards - Kit. Sink was clogged - Sink disposer wouldn't turn on - Room sofa and lounge chair well past replacement age. Heavily sunken in and not clean. -All of the laundry machines had very long-term prior use residue built up in them, some had prior-guest debris-- one washer to the point it couldn't drain. So clothes were left pickling in dirtier water than when we put them in. -Considering the number of appliance internal maintenance issues we kept encountering, we didn't feel comfortable drinking from the lobby ice maker or water machines. -Part-time staff (no name given) didn't notate our extended checkout. Unaware of IHG member status. Didn't bother to pull up the room in the computer. Just as if we never made the request. -Other staff couldn't answer basic questions such as about the room charges we didn't recognize - Besides being undertrained compared to other IHG properties, most staff didn't wear name tag or provide their name on the phone. No accountability for ineptitude or needed training. Summary: Not well managed. Overall showed a lot of maintenance deficiencies and staff training issues. More than other properties. Over 40 years of IHG stays.

The front desk staff and bistro staff were amazing - helpful, courteous, and quick! Now...onto the hotel itself: This place is NOT up to Marriott standards - I cannot and will not believe it is. Yes the lobby seems updated and modern, but the rest of this hotel is definitely screaming ”1990”. This must've been one of the original Courtyard concepts back in the day OR was an old hotel they bought and slapped a Courtyard sign out front. Rooms are small, dated furniture, and make shift layout (TV to the side of the bed - not in front). This place is a maze...all jokes aside. There is no main lobby elevator/access to the 2nd or 3rd floors. No....you have to walk all the way down a very long hallway, then turn left and walk some more down another hallway, until you come up on the elevator!?! The amount of hotel guests I ran into who were lost (myself included) trying to find the elevator from the lobby and vice versa, should be a clear sign this layout is awful. Room was comfy and quiet (mine faced the rear parking lot) and I had enough towels and all for a 2 day stay for work. Did have a frig - but NO microwave. Last complaint - breakfast. Isn't Marriott membership supposed to give free breakfast? I got a basic (but really tasty) breakfast + Pelligrino = $23???

I drove 4 hours to this hotel, and they cancelled my booking not long before i got there, and my room was given away. I received an email 30 minutes before I got there, which I clearly didn’t see since I was driving… The front desk clerk was completely rude and had a terrible attitude. He didn’t have a name tag on (probably for a reason) so I didn’t get his name. The email said they possibly had another room to offer me. The desk guy didn’t even look, said they’re sold out and I’m out of luck. No apology, or “sorry for the inconvenience”, help finding a new room, AND I even asked to use the restroom (a locked single use restroom) because I had been driving for hours and really had to use the bathroom and he wouldn’t even let me use it! So they cancelled my booking, no reason given, no “sorry”, AND THIS MAN WHO WORKS IN HOSPITALITY WOULDNT EVEN LET ME USE THE RESTROOM after all that. Treated me as if I’m not even human, just some scum on his shoe. I would never try to stay here again.

I was really happy with the friendliness of the staff. The room was nice and neat. They even had coffee and muffins for breakfast. I liked the feeling of being able to leave my room and go straight to my car. Plus the bed was comfortable

We stayed her in July of 2023 for a night before checking in at a downtown hotel. Checkin was kind of a pain because there was a new guy working, but got through it in about 15 minutes. Room was clean with two nice beds and a nice bathroom. Hotel breakfast wasn’t the greatest, but edible. They had a pretty cool game room area with a pool table, shuffleboard, Jenga blocks, and a pinball machine. I put a dollar in the pinball machine and it took my money. Nice, clean hotel for a quick stay.

This was by far the BEST Hampton Inn I've ever stayed at. The staff at check in, breakfast and check out were extremely friendly and helpful. The entire building, including our room was very clean which made for a comfortable stay. To the manager at this Hampton Inn, please make sure you share with your staff what a great job they're doing and how valuable they are.