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Our family stayed at SpringHill Suites North Devens Corner two weeks ago. Although we were in town for an athletic event at Progin Park we were NOT part of the Mass Soccer Association group staying at the hotel. I have no issues with this physical property-it is fairly new and well maintained. Outside of the hotel was clean and well kept. There were luggage trolleys available and working elevators to the three floors. The first floor included a medium size heated pool area and separate workout/fitness room. All equipment was in working order and the pool area was clean when we arrived. We also used the laundry facilities while we were there. All machines were working and only $1 a load. The laundry area did have a lot of debris and trash on the floor though. We arrived a little early and after a mix up with our room, we settled in. We were notified upon arrival that the hotel was overbooked. Which was a huge disappointment to be moved from our pre-booked room. We are rewards members and book using the app for this very reason, so we will never be bumped from a room-but we were. That issue was cleared up with the help of front desk staff. I found all the staff to be friendly and accommodating. There is an outdoor seating area and an indoor lobby seating area where the breakfast is held. The free complimentary breakfast was good with a variety of cold items, two types of fresh fruit and three hot items (breakfast sandwich, sausages and pre-cooked omelet bites). This area was clean and the staff was VERY attentive and kind. Pool met our needs and was heated and clean-no hot tub. The room we had was a suite and had two full size beds and an older style pull out couch. The room was clean, bathroom was a split and was clean. Beds were comfortable and clean. There was only one TV for the space. Kitchen area had a sink, microwave and mini fridge. All were clean with a small coffee maker. After checking in and getting settled we used the pool and went to our event and dinner. When we returned we saw a very different hotel. The hotel was in fact sold out and the lobby area was FILLED with parents from the Youth Soccer Organization event. They had taken over the lobby and breakfast area and were occupying every table. There were also excessive amounts of alcohol and drinking. In coolers, open containers, in bags on the floor, set up on the tables-pretty much everywhere. It was very apparent that these 50 or so people were intoxicated. Where are all their children you ask? Running wild in the hotel. We saw kids ranging from 3-15 trashing doors and hallways, spilling drinks on the floor and carpet, grinding food into rugs and on doors. While returning to our room I observed kids opening creamers in the free coffee area and pouring them on the floor and throwing them at doors. It was disgusting. I am appalled that a hotel would allow and encourage (by allowing them to occupy and drink in this public space) such behavior. I have stayed at Marriotts aroun

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Very modern, updated classic New England Inn. Upon entering our room, we noticed an unpleasant odor. They immediately upgraded us to a new room. Rooms were spacious and beds were very comfortable. There was a nice patio out back and a front porch with rocking chairs. It did include a nice complimentary breakfast.

We had a conference at this hotel and booked here as the pic on the website showing it’s a nice hotel, but I should also read the reviews. The hotel is terrible, dated, smells and not friendly staff. The bed room only has one exposed power plug you can use to charge your stuff. I had laptop, iPad, iPhone and I watch and I was charging couple in the bathroom. The rest of power were behind the bed or the tv stand very hard to read to. The TV in my room did not work, I called the front desk and they told to use the switch in the room entrance but still did not work. They told me to come down and get new remote. What a customer service. The bathroom towels are small and not good for drying someone after shower. The breakfast buffet is lame for what you pay. $19 plus plus. No coffee in the room, no ice bucket, no laundry bag. I saw basic stuff missing at this hotel, I had to say it was beyond poor. For sure I will never stay here or even recommend it. When I told the front desk lady about the power outlet and the TV she talk to the manger in a very not friendly way aka rude. I thought it was only me, all my colleagues were not happy about their stay here. Next time I will let the event organizers not select venue like this or I will not invest in an event hosted by this type of venue.

I stayed here back in 2020 and in 2021 and then again this year(2023). The rooms definitely improved, with upgraded ac units, beds, and lightning. Looks a lot more modern now! However the cleaning product they use on the floor can be a bit sticky if you're walking around barefoot, so bring some slippers or socks! Also the shower had a random crack in it at the bottom but it didn't leak so I didn't care much for it. If you're sensitive to noises, I recommend leaving the AC on fan mode so it's not turning off and muffles the car noises from outside. There are no microwaves or mini fridges in the room, but downstairs has a place to buy sodas or water, an ice machine, and vending machine that has snacks as well as tooth paste and razors. Also a washer and dryer to wash your clothes! The location is also conveniently located since there are food places all around it plus a CVS right down the street. Honestly, it's a good motel for the price. It provides a safe place to sleep, soft beds, a hot shower, a TV for entertainment, wifi, and ac/heater. I'm not picky nor am I the type to think that a motel will feel like my home so I'm very satisfied with my experience. Also to note, the front desk people are lovely and kind to me everytime I visit. Never once had a bad experience with them!

Wow. The service and staff interaction at this property was incredible. From EVERY person at the front desk to EVERYONE at Starbucks. Room was clean and appropriate. I’d hire every person for my company based on their friendliness, professionalism and enthusiasm for great customer service. HIGHLY recommend!

Outdated and overpriced. No amenities to speak of, no microwave in your room, no housekeeping unless you request it, no access to the pool unless you go to the front desk to ask for permission and they have to let you in, no continental breakfast, BUT they do give you a cookie upon check-in. By far one of the worst hotel experiences I've encountered. Hotel was booked with multiple youth organizations that were totally out of control, running, screaming, kicking walls, f-bombs, scratching their names into the metal doors of the elevator, etc. when I called the front desk to complain they told me it was happening all over the hotel and there wasn't much they could do. Guests no associated with these organizations had no use of the pool since there were no less than 25 kids in the pool on both nights we were there. When I complained to the general manager the next day, the front desk responded that they would discount my room by half and that if I wanted to leave it would be okay. Since there are no other hotels in the immediate area and I was there for family medical reasons I had no choice but to stay. Disappointed that the general manager didn't have the courtesy of responding to us and that they allowed this to continue for two nights.

It has been 10 years since I've been to the Westford Regency. I was Manager of Corporate Services for Aspect Software for many years and handled corporate travel and did many functions there. At the request of a friend, we went for Sunday Brunch today. The food was practically inedible. Got their at 11:00 when Sunday Brunch started. All of the entrees were overcooked and so dry you could barely swallow the food. The menu listed on the website said they had a carving station of beef, Turkey and ham...it was brisket and pork. The shrimp cocktail was overcooked and hard as a rock. ....never have I had shrimp cocktail so bad. Even the desserts and muffins seemed old and dry. The only thing edible was the omelette station because it was made fresh. So for 2 people it cost $94 with tax and tip for food that was absolutely horrible. This hotel has the same furniture since the 90s. The entire hotel hasn't been renovated in so many years. Won't be returning!!! Very disappointed!

Great location. Pools awesome for the family. The only reason Im giving this review is because of one person who made our Christmas weekend. A nice young lady named Kelsey. We struggled to get proper service until she came on. She went above and beyond to make our stay as comfortable as possible. She was the saving grace. Literally moving as quickly as possible for any need. When I went to the front desk unless she was working. I would wait 5 10 15 minutes for help. I checked in on Christmas eve an Checked out Monday. All 4 days the only time I felt helped was when she was working. I probably would have checked out otherwise. I would have went across the street to the Regency. When I come back. Which I do often, only the night usually. Some staff were OK, there was only one who truly knows what customer service. Thank you to her. My stay waz great because of it.