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The hotel is nice and my staff experience was phenomenal. Front and breakfast staff. My issue with this place is the smell of cigarettes throughout one particular floor even in the room. Also the air conditioner unit is very very loud. So loud you can't sleep. The water in the room was very dirty and no hot water. We had to move our room and was told it was the entire side of the building concerning the hot water. Which was wayyyyyy on the other side of the building. We also had housekeeping repeatedly try to enter our room on check out day. The do not disturb placard was on the door. Check out time was 12 this happened twice before 9am.

Pretty good stay! The hotel is off the main road so there isn’t a lot of traffic. The surrounding area is more upscale and, as two single sisters traveling, we both felt very safe in our environment. The only noise we could hear at night was a couple trains - the tracks must be relatively close! We stayed in a two bedroom loft - and the space was amazing! I have to say though that the carpet is pretty worn, but clean and the natural lighting from the living room windows could be better. Because we were only there for the weekend, we had no housecleaning which wasn’t a problem. The kitchen had extra paper towels and garbage bags and both bathrooms had extra TP and facial tissues. My only complaint (and it is really small) is that the upstairs bed only had a comforter on it - but no sheet like the first floor bedroom did. I don’t know how often they wash the comforters, so it made me wonder who else had been sleeping under it! We checked out the breakfast that was included - but opted to make a run to McDonald’s which is right around the corner. I’m not a fan of pre-made waffles and breakfast sandwiches that are left in a steamer. My sister and I come to the Chicago area at least once a year just for a girls weekend get away and have decided that this hotel is our new go-to! Perfectly located for trips to Downtown Chicago or Milwaukee!

Hotel is what you should expect from a Courtyard - clean rooms, clean Bistro, attentive staff. No waiting at the front desk for help, mobile check-in spot on (not all Marriotts have this down yet), and quick service at the Bistro. No elevator, but only a two-story location and they let you know that at check-in. All amenities in the room are clean and functional. Portillos right next door for quick eats also.

Except for expensive, others are quite good. Breakfast is average, but this Western-style hotel, we are not used to eating is also normal. When I first arrived, I went to the restaurant in the hotel's atrium and ate a lunch. I didn't expect it to be quite pleasant. The price was real, the service attitude was good, and the taste was not bad. The only drawback is that I don't think there are a few chairs in the hotel entrance. It is not convenient to stand at the door when waiting for the car.

Tv didn’t work , smelled like weed, couldn’t switch rooms with kids

Needing just a one-night stay, we were satisfied with this motel. No frills, could use a little love but the price was right. Room was very clean (we liked tile floor vs carpet), bed very comfortable. good shower temperature and pressure, linens and towels above average quality. IN-room coffee maker. Only tea and coffee in lobby (no breakfast). Night clerk was most friendly and welcoming. Three floors with outside elevator. Next to the highway but traffic noise minimal. AC worked well. We would stop here again if going through.

Hannah at the Bistro was lovely to chat with! Amazing customer service. She is efficient and spot on with getting guests food and drink, especially since she seemed to be the only one working in the restaurant. She even kept the bar open later for us after the show at the Ravinia. Definitely stop by if you’re staying here!

Pros: Spacious and comfortable one-bedroom suite, quiet and convenient location, friendly staff, pleasant decor. Cons: No nearby grocery store. It's not something I say very often, but this hotel is nearly flawless. I would stay here again in a heartbeat. My one-bedroom suite was just spacious enough to feel like a small apartment with separate living and sleeping areas. My stay was four nights and I could have easily been comfortable spending another four, and another four on top of that... you get the idea. The hotel itself is quaint and warm- it doesn't have the most recent Holiday inn Express decor (which is nice) but the fireplace in the lobby and the dark wood throughout gave the property a slightly rustic look. It was a nice home-away-from-home to return to every evening. The staff was friendly and made sure to repair the toilet in the bathroom that continually ran the first night of my stay- after one day it was no longer an issue and I didn't experience any other problems throughout my stay. Speaking of bathrooms, the water pressure in the shower was exceptional. Conveniently located between trendy Wheeling, IL and I-94, the hotel's setting was quiet and I never had to travel very far to get on the way to where I was headed. My only complaint is no grocery store being in the immediate area- I feel as though I had to travel ten minutes whenever I needed something. Still, a small price to pay for such an exceptional hotel experience.

Stayed here 4 nights. Location was excellent for quick access to both northern IL and Chicago suburbs, as is right on tollway. There are no restaurants close by as it’s not really in a town, but Deerfield is 10 minutes away and has a few places to eat. Price was very reasonable for what can be a pricy area. Hotel is large. Was well kept, and had decent breakfast with hot food items. The negatives are that the tollway is noisy, the pillows were awful, and if you have the misfortune of being assigned a room that has a connecting door to another room, and that room has a family in it or evening visitors, you’ll hear lots of noise! The hotel seems to be a launching point for servicemen affiliated with nearby military bases, so their families are staying here.

Everything is convenient