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The pillow case and sheets had stains. The carpet in the room under the table hasn’t been vacuumed in a long time. The lobby sells like pool chlorine

I rented two rooms for family for my daughter’s wedding. I recommended the hotel to other friends for the wedding as well because I’ve always had good luck with Homewood Suites. This is nothing like them at all. The rooms were dirty and when my mother checked in the next day after we arrived the room was not only dirty but the bathroom was atrocious. She found dirty rags, used panties and nothing had been touched in that room. I went down and complained immediately and asked for a room change and they couldn’t do it because they were at capacity and didn’t have any rooms available….ok I get it. I asked for somebody to go clean the room. The “engineer” went in removed the items to include the shower curtain and replaced it that was it. I asked them to do a deep clean the next morning when their staff arrived. They didn’t even touch the room…the whole stay through Monday! This was the dirtiest Hilton I’ve stayed at and I have stayed at a lot of them for business and pleasure. So much so that I’m a Diamond Member with over 800k points. Now I know this is not all Hiltons but where is the courtesy of doing the business in which you operate…hospitality! It didn’t feel very hospitable and won’t stay at that hotel again. If you’re looking for a hotel to stay think about using something other than this. I still have not received any response back when I made my complaints and doubt they even care about their customers to respond when it’s necessary. Good luck and hope you enjoy your stay elsewhere!!

Awesome

This Hotel has the best staff! We stayed for 4 nights to visit family in the area. The hotel was clean and comfortable. Breakfast was good and was changed up a little daily. The best part was the staff that went above and beyond for our entire visit. A member of our family is a special needs/ Autistic adult. The staff made a point of learning her name. They made her feel so welcome, and were always so sweet to her. It made our stay so nice. We will definitely be come by here again!

Breakfast is quite satisfactory, there are not many varieties, but some of them have the ability to meet the needs of breakfast; no extra bed, suitable for children, double room suite, two beds are large, each 1.5 meters wide, outside There is also a sofa in the house. If there are too many people, you can take it. There is free parking. The main recommendation is that this hotel has a small kitchen, and the tableware and utensils are complete, you can make some delicious meals yourself.

The location is convenient and quiet, the room is suitable for business trips, spacious and comfortable, clean and hygienic, and the breakfast is delicious.

The clerks were polite and competent. The room was clean. We paid top dollar for a bare-bones experience. There weren't any travel sized shampoo, conditioner, or body wash. They had an unknown brand of particularly harsh product in pump bottles permanently affixed to the shower wall that left my skin dry. The door wasn't tight; it let light in around the perimeter. The shower door wasn't hung correctly, and rolled open until we stuffed a washcloth in to keep it closed. Breakfast was available, but not free. There's plenty of competition nearby, so I'll stay elsewhere next time.

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

Nothing special. Kind of 'you get what you pay for.' I paid $80, I got an $80 room. I did hit a nail at some point either in their lot or up the street. The front desk was kind and helped me find a tire fixer place. There was a strong smell of weed when I was there. I hate the smell of that stuff but some people don't mind. Area is a little shady and I strongly advise against walking around alone at night. I think the 2* rating others left is accurate. This place is what it is. I have since found a better plafe to stay when I come through town.