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4 1/2 stars! My husband and I stayed here for 2 weeks while having work done on our house. We went in the day before our stay and asked for a room away from the freeway and off of the first floor which we were happily granted. We were quite happy with our stay. Pros: Newer and clean, suites are efficiently set up, beds and pillows are comfortable, everyone at the front desk is friendly and helpful, nice pool (with handicap accessibility), great gym (with weight rack, benches, nice Matrix machines, towels, and water), near so many stores and restaurants, handyman on premises who fixes things quickly, excellent hot breakfast (including an egg McMuffin/sausage biscuit made daily, sometimes eggs and bacon, full oatmeal bar, waffles, muffins, bagels, fruit, cereal, juices and good coffee (by far the best breakfast included with a hotel stay that we have ever had). Cons: Nestled between the freeway and train tracks (bring earplugs), appliances and furniture are all pretty cheap (hence the handyman), housekeeping is every 5-6 days so if you have bags of garbage or dirty towels you are told to put them outside your door and they are picked up (tacky but it works), light in workout room is on a timer that randomly goes off while you’re working out.

Excellent customer service! Great breakfast! Wonderful location! We stayed here with a basketball team over the holidays and we couldn’t have been happier with this hotel!! Nice pool area, large breakfast gathering space in lobby area. Very accommodating and helpful!! Plenty of breakfast options. Also coffee, tea hot chocolate available all day was great! Definitely recommend this hotel!

I went back & forth between a 2 & 3 rating, ending up with a 3 because I slept well. How the overall rating is so high is beyond me. I really wanted to give the Chalet a high rating due to many fond memories of family visits at the hotel & meals at the cafe. Good marks: quiet & clean, fresh linens, comfortable mattress Bad marks: looks like a dump from the outside, the hotel is in dire need of a couple coats of paint & general exterior maintenance. The paint has peeled in many places down to the bare wood. Our door frame & door looked battered. (If we had just driven past we would not have selected it due to its appearance.) Decor: dated & drab (our room didn’t resemble the photos. Our bathroom, while clean, was very dated & the shower door is in need of maintenance. Facilities: we set the AC unit to 73°, I would say it kept our room at a stuffy 78°. The TV, while it was indeed a flat screen, wasn’t HD. You don’t realize how spoiled we’ve become until you try to watch a “low def” TV. The front desk area does not give a good impression. The clerks were professional and nice. This place was a gem, but we will not go back, unless the property is improved.

I would not recommend this hotel. The area itself is quite lovely, very safe, but the hotel is dated, it is over-priced, breakfast was not good. Bathroom products were not stocked sufficiently, so we ended up having to request extra toilet paper. And I always value that hotel that does a daily refresh on the small bar of soap, rather than using the teeny bar over multiple days. Hard to regulate the air conditioning. But the window view was lovely!