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This hotel is a great ”halfway” point for us when we travel to and from North Carolina. Unlike many hotels at this price point, this one has a fabulous view! Even if you don't have a room that is in the front of the hotel, you can still sit/stand along the edge of the driveway when the sun is setting and capture great views with your camera (better than from a screened/glassed in sleeping room, I should add). We had a sleeping room that faced the front for 1 night at the beginning of our road trip and had a room that faced the back of the property for 1 night at the end of our road trip. For both times, it was a quiet experience, even though there were many guests staying at the property. While the sleeping rooms and amenities are kind of bare-bones (example: just 1 bath, hand and face towel each for 2 guests staying in a king room), the sleeping areas and bathrooms are clean and orderly. Housekeeping is done every two days (a sign in the bathroom is posted alerting guests of this), but this limitation did not apply for our stay since we were only there each time for 1 night. The front desk and dining area staff were friendly and professional. Breakfast can be had in the mornings for a nominal fee (about $12). Their menu included pancakes, French toast, waffles and other hot items, all of which comes with a side. They also had a variety of cold cereals, hot oatmeal, fresh cut fruit, muffins, bagels, etc. I had breakfast there both mornings we were there. They also offered dinner if you prefer not to venture out (we did went out for dinner both times) and they also had a bar where you can get a glass of wine for just $7 (they also had other alcoholic beverages). They have a large urn of coffee in the mornings, where you can fill up on coffee before, during and after breakfast (have to go). Based on the consistent cleanliness and quiet of the rooms, free coffee and available low-cost breakfast, we will stay at this property in the future if our travels take us by Roanoke again.

We were recently in Roanoke for Thanksgiving and chose this hotel due to its proximity to the mall and our children's homes in Roanoke. Super budget friendly and they honored my request for a govt/military discount. Room was super spacious and had a sep living area with a fold out bed/couch. Very clean and had way more than what we had hoped for or expected. My wife and I slept well on the mattresses and the beds were super comfy! Friendly front desk staff and housekeeping personnel. The dining area and breakfast (included) were over the top. Waffles, eggs, sausage, pastries, cereal, juices, teas, etc. I even commented to my wife that the coffee was very good for hotel coffee. No elevator if you happen to have mobility issues. We did not check out the workout facility, but I saw the sign. We actually returned for a one-night stay after our initial two-night stay on our way back to Tampa.

My husband and I have stayed here many times and have been happy except this time. When we checked in the front desk was very friendly (Bailey check us in) we went to our room to get settled in, the next day is when everything was not ok. The problems we noticed was the lock on our door didn't work when you closed the door you could open the door by just pushing on it we went to the front desk and they said someone would come down and look at it. I was concerned because when housekeeping came in the the door would be left open, when I explained that to the person who came to check it out she told us that housekeeping doesn't come in everyday only when you check out if they are not going to come clean you room everyday then I think they should lower the price on the rooms, because breakfast is not like it was everything is pre package (I know because of COVID but I think some place are just using this as an excuse to not have things like they were). There was no one in the breakfast area making sure things were stocked there were no cups for juice when I asked the front desk she could find any and we had to use coffee cups. The clock in our room didn't work (the cord was broken in the back), no extra toilet paper was left, the was nothing in our rooms to tell us information about the hotel; pool hours, gym hours, breakfast hours, restaurants in the area. I said it before that we have stayed here before as my husband Dad lives in the area but I would rethink about staying her again. I also had trouble with my bill I called the hotel several times and left messages for Kim O'Connor and Alicia Austine nether one got back to me it was on my third call that Bailey at the front desk was the only one who helped me resolve the problem with my bill (they charge my credit card twice).

We were in town for the memorial service of a close friend. So we just needed a place to lay our heads for 1 night. The updates that were done to hotel make it more modern with a traditional feel. We enjoyed the outdoor patio. Breakfast was yummy and the coffee was good too (I am kind of a coffee snob). Our room was updated in decor. It could use some updates to the doors and popcorn paint (which I know is common in this area of VA). Pillows were ample, not as comfortable as I would prefer. We were able to secure rooms next door to our friends. We did make that request at the time of reservation. Staff was kind and accommodating. I would definitely recommend!

The customer service and breakfast was good. But the BED was HORRIBLE. it squeaked every time you moved on it. After a long 10hr drive I felt exhausted and just wanted a decent nights sleep, Well I felt worse when I woke up. The bed had to be old, ceiling in the bathroom was peeling i have pictures and the counter in the bathroom was never cleaned. There were old water marks on the bathroom sink. Its a good thing I travel with lysol wipes and a can of lysol. I have stayed at another springhill suites and did not have the same experience. Marriott really need to pay me for staying there. They also need to step up their game with ensuring all guest have a comfortable nights sleep. I will add photos later i took them on my business phone.