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Five stars! From the moment we walked in -- and the front desk team poured us wine and lemonade and gave our children seeds to plant in the garden -- we knew we would love this hotel. The pool was beautiful and warm, even in February. Our kids loved playing bocce ball on the lawn. Our valley villa suite was huge and comfortable, with a fireplace on the balcony. And the whole stay was full of surprises and delights -- a complimentary mini bar with cheese, crackers and wine; plush striped towels by the pool; bottles of water at the valet; toffee chocolates at turn-down. Everyone was so warm and welcoming; we felt like we were staying with family. My children are already begging to come back, and my little one cried when we left. When you book hotels online, it's always hard to tell what the vibe is (will it feel suburban and bland? or cheesy and scene-y? or magical and fun?) -- and I can reassure you, Bernardus is the kind of wonderful, magical place you will love and want to return to for years. xoxo

Nice, quiet and comfortable, the front desk is OK. No breakfast at the hotel, hot coffee at reception

The environment, location, facilities, including the front desk service are very good, especially the environment, but today's dinner experience is really disappointing. First of all, after we ordered the meal, the first pre-feast was quite fast, but we did not prepare a plate for us. We beckoned to send it over after we called, and there was no such normal restaurant error of due apology, and secondly, after serving the pre-order, we waited for nearly 30 minutes. No dish came up, no one explained, the restaurant manager skipped us several times on the tour, there were not many people in the restaurant at that time, (there were two of us who were Asian faces) was not a peak meal time, waiting for us to call a waiter over, The waiter (the Indian woman) said very bluntly, I think they're doing, and then left. Too angry, when we went to the front desk to complain, their manager appeared in front of us like a wind (before turning a blind eye to us in the restaurant), and apologized and said that the meal was delivered to the room. Exemption from dinner costs). Apologizing for the apology, the attitude is not sincere at all, the inferior service attitude of the evening restaurant directly lowers the level of Hyatt, this kind of restaurant (hotel) that sees people ordering, directly pulls black. [Weak] [weak] [weak]. (Breakfast service was good, we asked and learned that dinner was not the same team).

The location is superior to Carmel and Monterey attractions by car for 5-10 minutes. The hotel is located by the golf course and the environment is beautiful, the rooms are spacious and clean, the front desk is good, and it is a good shop.

The environment is very good, the room is large, the breakfast and dining place is too narrow, there are few places, there is free parking, there is a golf course nearby, and it is close to 17 miles. The hotel is like a townhouse, very comfortable, recommend it.