Search Your Brentwood Hotels

I spent a lot of my Marriott Bonvoy points for a free night here and man alive was it worth it. The hotel room was clean and all of the amenities I needed were here and ready to go! Not only that but the lobby was large and spacious for a gathering (I didn't have one, but it's there if you want) and the bistro during breakfast time was top notch! Not only that but I was given a room with a balcony and let me tell you, having coffee while taking in the fresh air on the balcony is an experience worth coming down for if you can make the trek. Overall a stellar stay and the next time I'm in the area, this hotel is first on my list of spots to stay!

Great staff here - from Stephany who checked me it early to the only room she had, the staff joking as they decorated for Christmas parties, and even Sarina who got me to tell TripAdvisor about it. Hotel is well located to businesses, a nice shopping area, and Franklin has amazing honky tonks without the craziness of Nashville proper.

Came back a third time and front desk service great but wish they had streaming for their TV’s. Other than that room was very clean as was the bathroom. We are coming back again. They have laundry room which we like. We booked using the app and it was really easy and able to utilize digital key.

SouledouttoChristForever ＜mellissacarrier@gmail.com＞ AttachmentsThu, May 5, 8:43 AM (1 day ago) to guest.correspondence@hilton.com Hello and thank you for the follow up note. In light of the insect situation which was not resolved up to check out today 5/5/22. I was greatly disappointed, of which 40,000 points were added to my account equivalent to 1 night’s stay. This is unacceptable. However, after stripping the bed and pillows of the linen this morning (5/5/22), I found these stains on the pillow coverings. This is truly unacceptable seeing that my company trusts that the properties we stay at are clean and safe. In my experience with Hilton, it was always good up to this specific stay. I was not safe from the insect that crawled on me while in the bed, nor the ones that made nests in the room, which I reported to your front desk management, nor was my bed linen (pillow coverings) clean. I’ve attached the pics as proof from room #161. I am in no way looking to ”out” your property, but on your website and onsite, the “CleanStay Program” is plastered on the walls, and I also quote ”Our housekeeping room protocol begins with our team removing all used items from the room such as bedding and towels. Next, the team performs a full clean of the room and bathroom including vacuuming the carpet, mopping floors and wiping down all surfaces with hospital-grade cleaners. Then, using trusted products from Lysol*, Dettol*, Sagrotan*, or Napisan*, we do an additional disinfecting step for high-touch surfaces in the room. After the room is thoroughly cleaned, we replace the towels and make up the bed with freshly laundered linens. Upon your arrival, you’ll have complete peace of mind that the room is clean and ready for your stay.” This quote was taken from your website: Hilton CleanStay. Given the fact we are still in the COVID19 era, your statement does not follow through with what I experienced at the Hilton/Brentwood Nashville. I know there's a staff shortage, however, attention to details matters. Safety matters. Cleanliness matters. I would like to tell other colleagues to stay at this property for the convenience of being close to our office, but unfortunately, I will not be recommending it. Thank you, Mellissa

The staff was super friendly. Hotel was very clean and well kept. Very easy to get to. I have absolutely no complaints. Will definitely stay here again. Kudos to the staff. My remote did not work for the TV. I notified a staff member and with in 5 mins, maintenance was there and fixed the problem. That is prompt service. Good job!!!