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Beds were comfortable, breakfast was your basic, carpets were stained and kind of dingy

I needed to reserve a handicapped room with a walk in shower for my elderly parents. When I contacted Holiday Inn reservations they stated they could accommodate my needs. When I checked in the desk attendant stated that it is Holiday Inn policy that they cannot guarantee a handicapped room - that they can only put in a request and accommodate only on availability at check-in. At first they provided a room with a tub, then they manager stated that the best they could change to was a walk in shower with no safety bars. We took the room. Also at reservation time, I was quoted a rate of $119 per night. When I received the bill, the hotel raised the rate to $149 for the second night and $154 the third night. I didn't read the fine print when I signed for the room as I only saw $119 in the block and didn't read the fine print. This is my fault, but I feel that the check in clerk should make this clear to the customer. I feel like I was taken advantage of and really didn't get what I asked for in the end.

We had a very nice overnight stay at this property. The front desk staff was friendly and helpful. The breakfast was very substantial and there were many, many choices. We were given bottles of water upon checking in which is such a nice perk, a small gesture that was greatly appreciated.

A great stay. The staff is always so friendly and inviting. If your traveling and need to stop for the night, this is a great place

We stayed in the Quality Inn & Suites in Edgewood for 9 nights. Because of CoVid, we experienced the following issues: • No Breakfast • No Pool • No Gym • Very infrequent housekeeping (2 times during our 9 night visit) Their website made no mention of these omitted services, nor were they mentioned on our reservation confirmation. When we arrived at the building, we saw a sign announcing that there would be no breakfast, pool or gym. When we checked in, we were not told about the limited room service. After two days with no room service, my wife called the front desk and were told that room service would occur twice a week. She explained that we needed fresh towels and additional soap, shampoo, and coffee. The man at the front desk said we would get those supplies at 8am the following morning. She explained that we had a very early morning and that would be too late. He said we could come to the front desk for supplies. We went downstairs with our dirty towels and ice bucket. As I went to fill the ice bucket, my wife went to the front desk with the towels. She said the man there continued to look down at his computer screen and ignored her until she said “Hello, aren’t you the man I just talked to on the phone?” Only then did he look up. He went to a back room and got us a couple bath towels. She had to ask for additional hand towels and wash cloths. She had to specifically ask about the other supplies. He went to a closet and found soap, then went to another area and found shampoo. Still no coffee. After asking again, we got two servings of coffee. No part of this interaction was hospitable. Edgewood is not the best area in Harford County, and we knew that ahead of time. What we didn’t expect was that the hotel had at least two exterior doors that did not lock. Each had a sign saying a room key was required to open the door, but the locks were broken. Anyone could have entered the halls of the hotel. One morning when we were leaving our room for the day, we went downstairs and there were three Harford County deputies standing in the hall outside of a guest room. That’s not something we ever expected to see in a hotel! The hotel had at least 3 ice makers. Two on the first floor were working, the one on the second floor was not. An “Out of Order” sign was on that machine. It remained that way throughout our stay. The temperatures were very high during our visit. The hallways were warm and some days smelled of mildew. On other days they smelled like air freshener. There was black mold on the exterior of the building near the back door closest to our room. The air conditioning in our room worked fine. Of the hotels in the area, it was the least expensive. The room seemed to be clean and the bed was comfortable. When we did get room service, it was good. The internet connection was fine throughout our stay. The same brothers who own this hotel also own the LaQuinta and the Hampton Inn adjacent to