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Stayed for three nights in a superior room with a city view. The positives: nice big comfy bed, working air conditioning, no hassle check in and out and they printed some stuff out for us, the hotel app was useful for stuff to visit round about, shower was good The not so positives: room service didn’t work on the app and took a long time to arrive after we went down to reception to ask as room phone didn’t work. It was nice when it arrived. The previous reviews re the split toilet and wash basin didn’t really bother us. The toilet did have a fairly aggressive flush though. Didn’t try breakfast as thought it was expensive at 18 euros - from a distance it looked like a fairly standard buffet type affair. Lidl just beneath supermarket had plenty of choice for breakfast at minimal cost Location is handy for the nice visitor bits of the town. Would stay here again

Exceptional stay at Hotel Heritage. Very clean rooms and bathrooms. Delightful welcome with coffee and beer. Breakfast was very satisfying with custom coffee orders. We first had a very large room with a view of the Ljubjlana Castle and then stayed again in a smaller but very adequate room. The hotel staff is very cordial and extremely helpful. Recommended a couple of excellent restaurants. The concierge also provided us with breakfast the night before our 4:30 am departure the next morning. It is a short walk from the vehicle drop off location. And you can order a ”cavalier” to transport you and your luggage to the vehicle access location when you leave. I would definitely stay here again.

Great hotel - it’s a shame that the staff let it down. Prior to our arrival, we contacted the hotel to let them know that we would be arriving after check-in had closed (at 10pm). They were very helpful and provided us with instructions to enter the property by ourselves using an app. When we arrived, we managed to get into the lobby (using the app), but the room key we were given was different than the one we were told on the phone and email. As a result, we were unable to enter our assigned room. Assuming that our room number had been changed, we tried the key in the door that matched the new number (as there were no staff or guests around, and no one was answering the phone or emails). It opened and revealed a couple, asleep, inside. Obviously, we were mortified that we had disturbed the hotel guests, and also terrified that we would have to sleep in the hotel lobby until check-in opened at 6am. After about an hour of searching around the lobby for clues about who to contact, we knocked on some private doors. Thankfully, a man came out and used a master key to let us in. It was clear that we had woken him up (by this point it was 2am). Again, we were sorry to have done so, but were left with no choice. After we had successfully entered our room, I sent an email to the front desk letting them know what had just happened and that we would like them to apologise (on our behalf) to the guests and staff we woke up. They never replied. In fact, every time we mentioned it, the staff member made excuses like “I wasn’t there so I don’t have anything to do with it” and “the guy who organised the late check-in was training so he made a mistake”. There was absolutely nothing in the way of an apology or compensation for the mix-up until we checked out and it was already too late. We would like the hotel to know that mistakes are bound to happen, so it is imperative that they have a back-up (emergency number or night staff) for guests who have been given the wrong room key. In addition, since we had been travelling for a while, we were running out of clothes and needed to do a load of laundry. We followed the instructions for the housekeeping staff to collect our laundry but found that when we had returned to the hotel, the laundry had not been done and the room had not been made up. When we went downstairs to inform the staff of this, we were told “housekeeping doesn’t go back to rooms to clean them after you took off the do not disturb sign, I’ve worked in lots of hotels and this is always the policy”. This member of staff eventually helped us find an laundromat, but the contempt with which we were spoken to was unacceptable and uncaring of the fact that we, too, have plenty of experience in the hotel industry as customers. An apology would have sufficed. Overall, it was a great hotel in a fantastic location. Just make sure you’re okay with passive aggressive communication before you book.

This hotel opened less than a year ago. So everything is new and modern. From the switches to turn on and off the shower, to all the plugs, desk, comfy bed, auto lights, wifi etc. Everything about the design ,furniture, layout and amenities was well thought out. I had no issues with anything in the room. …and having reviewed hundreds and hundreds of hotels all over the world, I rarely can say that. The hotel is located right on one of the old town streets. Half a block from the main square. Service was superb. Everyone aimed to please. when I had an issue with their modern auto lights turning on and off when I did not want them to, they reset it special for me . We did not have breakfast at the hotel. We opted for breakfast at some of the lovely little cafes around town. Parking your car is a few minutes away at the public parking lot under the main plaza. You call the hotel and they sent an electric cart to pick us up, right at the parking space number we gave them. If you don’t have luggage, it’s a very short work Photos on their website are an accurate portrayal of the rooms and hotel. The photo that looks like it’s the front of the hotel is actually the back. The front is the picture with the little courtyard as the entrance to the hotel is just a doorway on a street in the old town and after walking through the doorway there is a small porte-cochere, then into that courtyard. I felt like Dorothy in the Wizard of Oz opening the door of her home and seeing the beautiful land of Oz. I cannot say enough about this hotel and our experience there. I could not think of staying at any other hotel when visiting Ljubljana

Simply the best hotel experience I could imagine. Not only is the location perfect, and the rooms comfortable and very clean, but there is a gorgeous rooftop pool and deck and a fabulous restaurant downstairs. In the price of the room is an over the top breakfast (in USA standards at least). We couldn’t believe we got a sit down breakfast with a waiter with the price of the room. It was quite the treat. On top of the amenities, we were in a bit of a sticky situation and the front desk staff helped us through it all. They were so kind and friendly and we felt completely taken care of. I can’t say enough good things about this hotel and the people who work there. Top notch!

The room was pretty and big enough, also I liked the location:) the staff were helpful and let me check in early. Only a few things I didn’t like were; I was not able to find sockets around the bed, and the mirror in the bathroom was hung too high for short people🥲 But it was a nice stay overall!

This small hotel is a hidden gem. The location was ideal for the railway and bus station. A 10 minute leisurely walk. A 15 minute leisurely walk to dragon bridge. Anna greeted us and arranged to stay late as our flight was delayed. She was very welcoming and made us feel at ease straight away. Anna made the stay and if we were to visit again would be disappointed if she was not there. She is a real asset to the hotel.The room was spotless. Bed was comfy. Lovely sitting area under cover where you can have drinks or food. Breakfast was adequate. If you want a clean, comfy, safe place this is it.