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Great hotel - it’s a shame that the staff let it down. Prior to our arrival, we contacted the hotel to let them know that we would be arriving after check-in had closed (at 10pm). They were very helpful and provided us with instructions to enter the property by ourselves using an app. When we arrived, we managed to get into the lobby (using the app), but the room key we were given was different than the one we were told on the phone and email. As a result, we were unable to enter our assigned room. Assuming that our room number had been changed, we tried the key in the door that matched the new number (as there were no staff or guests around, and no one was answering the phone or emails). It opened and revealed a couple, asleep, inside. Obviously, we were mortified that we had disturbed the hotel guests, and also terrified that we would have to sleep in the hotel lobby until check-in opened at 6am. After about an hour of searching around the lobby for clues about who to contact, we knocked on some private doors. Thankfully, a man came out and used a master key to let us in. It was clear that we had woken him up (by this point it was 2am). Again, we were sorry to have done so, but were left with no choice. After we had successfully entered our room, I sent an email to the front desk letting them know what had just happened and that we would like them to apologise (on our behalf) to the guests and staff we woke up. They never replied. In fact, every time we mentioned it, the staff member made excuses like “I wasn’t there so I don’t have anything to do with it” and “the guy who organised the late check-in was training so he made a mistake”. There was absolutely nothing in the way of an apology or compensation for the mix-up until we checked out and it was already too late. We would like the hotel to know that mistakes are bound to happen, so it is imperative that they have a back-up (emergency number or night staff) for guests who have been given the wrong room key. In addition, since we had been travelling for a while, we were running out of clothes and needed to do a load of laundry. We followed the instructions for the housekeeping staff to collect our laundry but found that when we had returned to the hotel, the laundry had not been done and the room had not been made up. When we went downstairs to inform the staff of this, we were told “housekeeping doesn’t go back to rooms to clean them after you took off the do not disturb sign, I’ve worked in lots of hotels and this is always the policy”. This member of staff eventually helped us find an laundromat, but the contempt with which we were spoken to was unacceptable and uncaring of the fact that we, too, have plenty of experience in the hotel industry as customers. An apology would have sufficed. Overall, it was a great hotel in a fantastic location. Just make sure you’re okay with passive aggressive communication before you book.

This small hotel is a hidden gem. The location was ideal for the railway and bus station. A 10 minute leisurely walk. A 15 minute leisurely walk to dragon bridge. Anna greeted us and arranged to stay late as our flight was delayed. She was very welcoming and made us feel at ease straight away. Anna made the stay and if we were to visit again would be disappointed if she was not there. She is a real asset to the hotel.The room was spotless. Bed was comfy. Lovely sitting area under cover where you can have drinks or food. Breakfast was adequate. If you want a clean, comfy, safe place this is it.

Had a nice stay at this hotel but the hotel has some issues. Biggest one of them being parking and carrying luggage to the hotel as there is no way you can park closer to the hotel. On top of it, its a cobbled street. Say goodbye to you bag wheelies… Secondly, being a 4star property, i would atleast expect a 24hr reception desk. Had a call from trip.com office regarding my eta to the hotel as they would close the reception desk after 10pm and we wouldnt be able to check-in if there is no staff. Thankfully staff stayed late as our flight was super delayed (Perfect easyjet moment) and checked us in before we could head out and get dinner which was past 10:45pm and almost none of the restaurants were serving dinner. So much for the first magical evening in Ljubljana!!!! Thirdly, there is no lift being an old building which is self explanatory, but travellers with heavy luggage should be warned in advance. Fourthly, as for the breakfast we expected a proper coffee from a 4star property, but instead there is only a small coffee machine which dispenses coffee on button press. Guys the coffee isnt nice. I would rather head downstairs to the main street with plenty of cafes around. Breakfast itself is just standard, nothing whao. For hot breakfast there is only one option - eggs (served 4 ways) wasnt great, wasnt bad! Now for the good part, hotel is nicely decorated, clean, rooms are spacious, coffee machine and kettle inside the room. Clean towels, Comfy beds! A complimentary bubbly waiting for you in the fridge, somehow they knew you are exhausted from carrying your bags from the end of the street to the hotel and upstairs!!! 😫 3.5 stars.

Exceptional stay at Hotel Heritage. Very clean rooms and bathrooms. Delightful welcome with coffee and beer. Breakfast was very satisfying with custom coffee orders. We first had a very large room with a view of the Ljubjlana Castle and then stayed again in a smaller but very adequate room. The hotel staff is very cordial and extremely helpful. Recommended a couple of excellent restaurants. The concierge also provided us with breakfast the night before our 4:30 am departure the next morning. It is a short walk from the vehicle drop off location. And you can order a ”cavalier” to transport you and your luggage to the vehicle access location when you leave. I would definitely stay here again.

Simply the best hotel experience I could imagine. Not only is the location perfect, and the rooms comfortable and very clean, but there is a gorgeous rooftop pool and deck and a fabulous restaurant downstairs. In the price of the room is an over the top breakfast (in USA standards at least). We couldn’t believe we got a sit down breakfast with a waiter with the price of the room. It was quite the treat. On top of the amenities, we were in a bit of a sticky situation and the front desk staff helped us through it all. They were so kind and friendly and we felt completely taken care of. I can’t say enough good things about this hotel and the people who work there. Top notch!