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We stayed here for three nights in a two bedroom garden space. I would have to disagree with the reviewers who had complaints about the accommodations. We found the beds to be comfortable, pillows to be great and the space to work really well for a couple and one child. I could see if you shared the space with two couples, you may have issue that one bathroom only has a tub and no shower. One area they could improve is to offer more than two chairs on the deck given the space is two bedroom. The hot tub was nice. It is not super private with the next door neighbors but that wasn’t a big deal for us. I did have an issue one of the days when they were building a gazebo very close, banging for multiple hours. I brought this up to the front desk and we did not hear the noise again. The power went out during our stay which seemed to be unique. The restaurant handled it well when the power returned. The food was delicious in the restaurant for all meals. Make sure you notify the staff if you have a food restriction. I could see if you stayed here for a week, that you would want more options as lunch and dinner offerings overlap. There are some wonderful nearby restaurants. My main issue comes from having to reserve the gym space. I think they do this because there is a massage area in the space. Given the large property it seems they could move the massage area somewhere else as this set up left us with few options to utilize the gym. I would definitely stay here again!

This apart-hotel complex is absolutely beautiful, flowering bushes everywhere with a lovely scent. Our apartment was large and airy and had a great private terrace on the first floor (2nd floor if you’re North American). It really was a home from home with a full dining area with table and chairs and lounge area with sofa, soft rug and tv. The main double bedroom was upstairs with an anteroom having a sofa/pull out bed for children or guests 3&4. Lots of storage in the bedroom but there was a distinct lack of hangers in the wardrobe but loads of drawer space. The kitchen is adequate enough for simple meals (no oven) with a twin hob and microwave, kettle and toaster, and a selection of pots and pans. We managed really well. The hotel provides breakfast 8am - 10am if you want it at 12euros per person. We didn’t try this option. Housekeeping are amazing and come every day! Everything is clean and beds are made. Towels can be changed daily if you like. For a self-catering holiday we found that a lot was provided in the apartment for us: washing up liquid, washing up sponge, washing up cloth and a tea towel. These are replenished and changed as needed. There is also toilet roll, shower gel and hand wash provided in the bathroom which was lovely - again, replenished when needed or on request. The complex gardens are beautiful and well-tended. The pool looked lovely and well-cared for, however we didn’t try it out. There seems to be a hot tub in a wooden building off the pool area - we took a look but it was grubby and the water had floating debris. I’m sure they would have sorted it out if we had asked, but we were out and about discovering the island every day. You definitely need to hire a car for the duration of your stay here as there isn’t any bus route nearby and taxis would be very expensive to get around the island. HANDY TIP: If you’re picking up your hire car on landing at the airport and driving to Quinta da Santana - to get into the complex there is an electronic gate that requires a remote control. When you first arrive, drive past the big metal gate and find the next smaller (pedestrian) gate. Put the hazard lights on in the car and get out to ring the bell. This alerts reception who will come and open the gate for you or just give you a remote straight away so you can drive into the complex. We had a horrendous time of looking and looking and going around and around the roads trying to find the entrance!! We didn’t know about the need to ring the pedestrian gate bell (face palm!) The reception staff are lovely and very accommodating and speak English very well. I’m not sure what other languages they can speak. The area that Quinta da Santana is situated in is the one fly in the ointment….it seems really run down and the road they are situated on is all full of industrial buildings and commercial businesses. Further exploration within Santana uncovers the grubbier side of agricultural life with its local working class community.

We stayed 5 nights in this hotel. Let's go one by one. Room: There was not exhaust system in the toilet. The smell of the sheets was awful since the very first day. The design was nice. Cleaning service was a joke... We had to ask up to three times for making up the room... Every day was a drama knowing when it was going to be done. Breakfast: A 5 star hotel does not deserve such a bad breakfast. Orange juice was not even fresh. Spanish Ham was awful(really low quality and bakery... just speechless) Restaurant: Extremely short variety of dishes. Again, not at expected level of 5 star hotel. Facilities: There were many rooms yet to be finished and not completely built. Surroundings are really ugly.... Additional comments: We saw many couples&families who had a booking in the frontdesk with no room available... Hotel was offering other room in other hotels at 17km!! We went to play to the pool (billiard) and there was a leakage on the ceiling... A new hotel with leakage??? Summarizing, the best of this hotel was the staff ...Poor them, trying to ”extinguish” all the fires caused by the hotel & hotel management. Specially front desk staff: Thx for doing your best! I provide 3/5 star coz I want to believe that they will fix all this issues in a short time and it will be good by then.

The scenery is good, a bit biased, eating is very inconvenient, the hotel restaurant is not bad. With the children to go, there is no extra bed, I received a breakfast fee of 12 euros, the facilities and breakfast of this five-star hotel is really flattering, the domestic three or four stars level, breakfast is too bad

Great location with a lot of potential, but still a lot to improve!! 1 - Our stay was 3 nights and none of the days were cleaned, we only received new towels because we asked for them at reception, there are no amenities, shampoo, shower gel, we had to buy them because we hadn't taken them on the flight; 2 - On the day of check out, they woke us up before 8:30 am to find out what time we were leaving, when check out was until 11 am; 3 - Shortly afterwards we heard the sound of the door opening and when we checked, it was already the next guest who had been given an early check in, we were all amazed at the situation... 4 - The reception is closed on holidays and weekends , so we only had contact with someone for 1 day throughout our stay!

Wonderful place. Gorgeous huge rooms with fabulous views of ocean and nearby church. Kind and helpful staff from front desk to housekeeping. We arrived at 8 am as had early flight in. They directed us to breakfast and had a room available immediately after. Very thoughtful. The breakfast was wonderful. Eggs Benedict, eggs royal, fresh fruit, wonderful breads, cheese , ham, smoothies etc. OMG the chocolate croissants and portuguese tarts hot from oven! Great coffee. So many choices! The dinners were probably best on the island. Food was reasonable in price and well presented. Steak was very tender, seafood fresh and light. Not a fault from beginning to end of stay. Area quiet and safe. Variety store a few minutes away with wine and snacks for sale. One of the customers there sang a Fado song for me. This hotel is a great place for couples. I think a bit too quiet for families. Reasonable drives to all attractions. Look no further

Very simple Hotel close to the Hospitalm The rooms were tidy and clean. 10 min walk from the Hospital Internacional and very close to the harbour. However they only have stairs to go up to the first floor. No elevator. Front door service was supposed to be open full day but it was only open in the morning. However, there is a phone number you can call were they will acomodate your needs eficiently. The inside of the building is beautiful. Breakfast is very poor and low quality food. Good place to stay if you are travelling for a hospital visit, but I wouldn't count on breakfast...