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There is such to commend this hotel: the setting in the old part of Lousã, the building which was a former palace, the gardens and pools, the views overlooking the forested hills, the breakfast and the period rooms. But what makes this place more than excellent is the quality of the people who work there, we never encountered anyone front office or back office who wasn't welcoming, pleasant and helpful. There are some things to be aware of: the hotel is a former palace which makes the public spaces more than you might expect but some of the rooms, though well equipped can be small. But I would definitely return. TJ

The facilities were great - I've booked this hotel specially due to the fact that it had an interior and exterior pool, which exceeded my expectations. Also, there was sauna and steam room available without extra costs. The room was very cozy and well cleaned. I will come back for sure! Having big wide windows is awesome to have natural light, however, the curtains aren't able to cover all the light during the early morning, being a less positive point.

Silvia was our receptionist and go-to person. She was truly AMAZING! She is a delightful young lady who was our contact person, greeted us, carried our luggage ( the stairs were a bit difficult for me), called taxis for us, brought extra blankets, prepared breakfast, recommended restaurants and sites in Ciombra…there was nothing she wasn’t available to do. She was always smiling and friendly. While the property is on a large piece of land and is farm like it is NOT in the countryside. It is in a suburban area 10-15 minutes from Coimbra. We were specifically attracted to being in the countryside so this was a disappointment. Even with Apple CarPlay, our gps system, we missed the street several times. The name of the street is not well marked. The property is behind a lovely gate and parking is readily available. This was a plus. Our room was very large ( bedroom, separate living room, bathroom, entry space)and had lovely views overlooking the grounds, the pool and distant mountains. We booked on *********** “ Family Room with Balcony” 441 sq/ft. and stayed Sept 29-Oct.1. The room was stylish and very clean with big windows overlooking the grounds. However there were many flaws. There were no glasses for water in the room, no water provided, no conditioner in the shower, no robes or slippers, only 2 very flat pillows, one set of towels. We were offered use of the communal kitchen but this was not inviting. We were shown the refrigerator and told there was a different shelf designated for each room. Too much like a college dorm or work fridge. We could use the kitchen as we wished but did not avail ourselves. Silvia did immediately bring us an extra duvet when we found the room too cold. She did offer to turn the radiators on but we were afraid we would find it too hot.There was no thermostat for us to control. There were enough outlets for adapters and charging cables. We did not expect USB ports as is common in Portugal.wi-fi was good. The worst was the shower. It’s a beautiful walk in with a rain shower but on the first morning my husband had cold water. I had scalding hot then tepid then cold. And yes…we do know how to turn on and adjust the water. On the second morning we both had COLD showers. The hair dryer was terrible…barely dried my short hair. The room was not serviced. We came back after a long day exploring Coimbra to find an unmade bed and wet towels. So we made the bed and used wet towels… The breakfast, again Silvia was the star, was in a small dark room with a buffet selection on a narrow sideboard. There were decent choices…cheeses, bread and good coffee and scrambled eggs. One table was so close to the sideboard we couldn’t access those foods without being rude. We did take taxis into Coimbra . We thankfully had a hotel address card to show drivers for our return trip. Even with that, both drivers had a difficult time finding the property. People have their own travel styles. This property has prove