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Excelent choice for our stay in Madeira. The hotel is located in a natural botanical garden - some will count this as a minus, but I disagree. On our arrival, at 2AM - Bolt cost was 25USD (31kms). Excelent service, very clean, lots of activities and friendly staff. Totally recommended.

Vor 20 Jahren hatten wir bereits einen Aufenthalt in diesem Hotel erlebt, der damals sehr zufriedenstellend und äußerst entspannend war. Die Ausstattung war ebenfalls in gutem Zustand. Leider hat sich seit unserem letzten Besuch vor zwei Jahrzehnten wenig verändert. Die Handtücher, die wir vor 20 Jahren schon einmal genutzt hatten, waren immer noch im Gebrauch und zeigten deutliche Verschleißerscheinungen, sogar Ränder waren aufgelöst. Bei unserer Ankunft wurden wir gleich darauf hingewiesen, die Poolhandtücher öfter zu verwenden, was uns etwas befremdlich vorkam. Trotzdem haben wir nach vier Tagen die Zimmerhandtücher auf den Boden gelegt, in der Hoffnung, dass sie ausgetauscht werden. Leider geschah dies nicht. Ein weiterer Punkt, der uns enttäuschte. Außerdem ist vor den Zimmern eine neue Straße gebaut worden, wodurch wir den Eindruck hatten, als würden die Fahrzeuge direkt durch unser Zimmer fahren. Besonders in den Nächten zwischen 1 und 4 Uhr waren viele Jugendliche mit lauten Motorrädern und Autos ohne Schalldämpfer unterwegs, was zu schlaflosen Nächten führte. Am nächsten Morgen entdeckten wir sogar Kreise, die von den Hinterrädern der Fahrzeuge gezeichnet wurden. Ein wichtiger Tipp bei der Auswahl eines Hotels: Achten Sie immer darauf, dass keine Straße vor dem Hotel verläuft, selbst wenn es einen Meerblick bietet. Der zweite Punkt geht nur aufgrund des ausgesprochen netten Personals an das Hotel. ************ Twenty years ago, we had already experienced a stay at this hotel, which was very satisfying and extremely relaxing at that time. The facilities were also in good condition. Unfortunately, little has changed since our last visit two decades ago. The towels we had used twenty years ago were still in use and showed clear signs of wear and tear, with even the edges being frayed. Upon our arrival, we were immediately advised to use the pool towels more frequently, which struck us as somewhat strange. Nevertheless, after four days, we placed the room towels on the floor in the hope that they would be replaced. Unfortunately, this did not happen, which was another disappointment. Furthermore, a new road has been built in front of the rooms, giving us the impression that vehicles were driving right through our room. Especially during the nights between 1 and 4 am, many young people on loud motorcycles and cars without mufflers were causing sleepless nights. The next morning, we even discovered circles drawn by the rear wheels of the vehicles. An important tip when choosing a hotel: always make sure that there is no road in front of the hotel, even if it offers a sea view. The second point is awarded solely due to the exceptionally friendly staff at the hotel.

This hotel may have been a 4 star in the 60s or 70s but it definitely isn't one now in my opinion! The ”spa” is not useable! The balcony in the room was large with an awesome view but was filthy and in need of a serious pressure washing! The room furniture is adequate but very basic and old! The room itself was kept clean but is definitely showing its age and there were numerous water stains on the ceilings and walls with some moldy areas. The hotel in general is tired and worn outI! The quality of the breakfast is embarrassingly bad in every imaginable way! The service and food in the dining room in the evening was good. The very few staff at the hotel are nice and seem to be doing the best they can under the circumstances. The location is breathtaking and worth a visit but I would recommend just doing a day trip and avoiding this sorry establishment.

We booked through Jet2 and I have to admit I hadn't done my homework very good. Our room was a Classic. On arrival found out that this is in the Reception Building. On the ground floor there is Reception, Bar and lounge areas. The bedrooms are located on the 1st floor - there are stairs and a lift. The other rooms with balcony's are located just across the road. On the ground floor and first floor - on the second floor is the pool and breakfast area. Our room was No. 136 which had 3 windows, which open - two windows overlooked the bar - just across the alley and the second window the road. The room is quite spacious - very clean and light from the windows, during the day. If you are a light sleeper, definitely a no. My husband wears hearing aids so once he took them out, he slept like a baby - but the noise goes on until the bars close after midnight. A good sized bed, very comfortable, pillows the same. There was only one chair - although when I asked we were provided with a dining chair. The wardrobe is opposite the door as you enter the room - you need the light on. The bathroom for two older, not so slim people was a bit tricky. The shower is to the left of the door, the sink directly in front and the toilet behind the door. So you have to open the door, lean back against the shower and the sink to squeeze round the door to get to the toilet. There is only one hook in the bathroom and not much shelf space in the room. Breakfast was good, plenty of choices and the staff are really pleasant and helpful. No problem with getting a sun bed in the pool area and the pool is very clean. We had a snack lunch on one occasion - a steak sandwich and it was excellent. The bar in the reception closed around 20.30. Daniel on reception was really helpful. The hotel is situated in a lovely spot, overlooking the harbour. Around the hotel are lots of bars and restaurants to choose from. We tried quite a few and they were all very good, quality and quantity of food. There is a local bus stop and the HOHO bus stops just up the hill from the hotel. Madeira is a beautiful island and is well worth a visit. The people are very welcoming.

Clean modern hotel. Gorgeous rooms overlooking the beautiful black sand beach and rocky ocean. The huge glass doors that open to the big patio makes the whole room airy like the outside. Nice to sit outside and enjoy a glass of wine and watch the boats go by. Sleeping on the comfortable bed and listening to the waves at night was pure heaven. The bathroom outdated but large and functional. The double beds were right beside each other which was strange but we could live with it. The pool was not heated but very clean and refreshing. The sitting area by the pool was gorgeous and relaxing. You can get pool towels at the reception for a refundable 10 euro. We only had the breakfast but it was fresh and plentiful with lots of options. The staff were friendly and helpful.

Whilst the hotel is a little dated, the facilities are nonetheless very comfortable. we had booked our holiday with Broadway travel which included a free upgrade to a superior room, which by the way definitely was superior as the room size was very generous. The bathroom facilities and toilet were very nice, however our friends whilst happy with their room found their bathroom rather small. The main dining hall served marvellous buffet food, the menu was more than adequate the salad bar offered a comprehensive choice of fresh ingredients and the pickled variety was quite delicious and there was an abundance of dressings available. It was nice to visit one of the two themed restaurants we chose the Italian. the food was basic but however it was nice to be served at the table rather than visiting the buffet. The hotel offers a lovely pool area with ample seating and lounger beds and brollies however the pool bar which is a swim up bar as well was only open for three of the seven days of our stay , they had they told us the pool bar was closed because of poor weather however on all of the days that it was closed in fact the weather had turned out fine apparently they had to make a decision early in the morning and go with whatever was forecast wouldn’t open the bar during the fine weather of the day. We would definitely return.

Lovely hotel, very clean, good size light and airy room, staff fantastic and so friendly and welcoming, food great. Lovely swimming pool and gardens. Shuttle bus into Funchal and back on weekdays. Public bus available others. Hotel will book you trips out and can provide a packed lunch if necessary. This is not your average high rise impersonal hotel. Thoroughly recommend!

I highly recommend it, the reception staff were very nice and helpful, the rooms were cleaned every day, a nice view from the balcony, there is no air conditioning, but there is a fan. Nice, large rooms, large and comfortable beds, shower gel in the bathroom and towels changed every day. Rooftop swimming pool and sun loungers. Tasty breakfasts, regularly replenished, good juices and coffee, the only thing is that there are no vegetables for a sandwich.