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Vor 20 Jahren hatten wir bereits einen Aufenthalt in diesem Hotel erlebt, der damals sehr zufriedenstellend und äußerst entspannend war. Die Ausstattung war ebenfalls in gutem Zustand. Leider hat sich seit unserem letzten Besuch vor zwei Jahrzehnten wenig verändert. Die Handtücher, die wir vor 20 Jahren schon einmal genutzt hatten, waren immer noch im Gebrauch und zeigten deutliche Verschleißerscheinungen, sogar Ränder waren aufgelöst. Bei unserer Ankunft wurden wir gleich darauf hingewiesen, die Poolhandtücher öfter zu verwenden, was uns etwas befremdlich vorkam. Trotzdem haben wir nach vier Tagen die Zimmerhandtücher auf den Boden gelegt, in der Hoffnung, dass sie ausgetauscht werden. Leider geschah dies nicht. Ein weiterer Punkt, der uns enttäuschte. Außerdem ist vor den Zimmern eine neue Straße gebaut worden, wodurch wir den Eindruck hatten, als würden die Fahrzeuge direkt durch unser Zimmer fahren. Besonders in den Nächten zwischen 1 und 4 Uhr waren viele Jugendliche mit lauten Motorrädern und Autos ohne Schalldämpfer unterwegs, was zu schlaflosen Nächten führte. Am nächsten Morgen entdeckten wir sogar Kreise, die von den Hinterrädern der Fahrzeuge gezeichnet wurden. Ein wichtiger Tipp bei der Auswahl eines Hotels: Achten Sie immer darauf, dass keine Straße vor dem Hotel verläuft, selbst wenn es einen Meerblick bietet. Der zweite Punkt geht nur aufgrund des ausgesprochen netten Personals an das Hotel. ************ Twenty years ago, we had already experienced a stay at this hotel, which was very satisfying and extremely relaxing at that time. The facilities were also in good condition. Unfortunately, little has changed since our last visit two decades ago. The towels we had used twenty years ago were still in use and showed clear signs of wear and tear, with even the edges being frayed. Upon our arrival, we were immediately advised to use the pool towels more frequently, which struck us as somewhat strange. Nevertheless, after four days, we placed the room towels on the floor in the hope that they would be replaced. Unfortunately, this did not happen, which was another disappointment. Furthermore, a new road has been built in front of the rooms, giving us the impression that vehicles were driving right through our room. Especially during the nights between 1 and 4 am, many young people on loud motorcycles and cars without mufflers were causing sleepless nights. The next morning, we even discovered circles drawn by the rear wheels of the vehicles. An important tip when choosing a hotel: always make sure that there is no road in front of the hotel, even if it offers a sea view. The second point is awarded solely due to the exceptionally friendly staff at the hotel.

Excelent choice for our stay in Madeira. The hotel is located in a natural botanical garden - some will count this as a minus, but I disagree. On our arrival, at 2AM - Bolt cost was 25USD (31kms). Excelent service, very clean, lots of activities and friendly staff. Totally recommended.

We booked through Jet2 and I have to admit I hadn't done my homework very good. Our room was a Classic. On arrival found out that this is in the Reception Building. On the ground floor there is Reception, Bar and lounge areas. The bedrooms are located on the 1st floor - there are stairs and a lift. The other rooms with balcony's are located just across the road. On the ground floor and first floor - on the second floor is the pool and breakfast area. Our room was No. 136 which had 3 windows, which open - two windows overlooked the bar - just across the alley and the second window the road. The room is quite spacious - very clean and light from the windows, during the day. If you are a light sleeper, definitely a no. My husband wears hearing aids so once he took them out, he slept like a baby - but the noise goes on until the bars close after midnight. A good sized bed, very comfortable, pillows the same. There was only one chair - although when I asked we were provided with a dining chair. The wardrobe is opposite the door as you enter the room - you need the light on. The bathroom for two older, not so slim people was a bit tricky. The shower is to the left of the door, the sink directly in front and the toilet behind the door. So you have to open the door, lean back against the shower and the sink to squeeze round the door to get to the toilet. There is only one hook in the bathroom and not much shelf space in the room. Breakfast was good, plenty of choices and the staff are really pleasant and helpful. No problem with getting a sun bed in the pool area and the pool is very clean. We had a snack lunch on one occasion - a steak sandwich and it was excellent. The bar in the reception closed around 20.30. Daniel on reception was really helpful. The hotel is situated in a lovely spot, overlooking the harbour. Around the hotel are lots of bars and restaurants to choose from. We tried quite a few and they were all very good, quality and quantity of food. There is a local bus stop and the HOHO bus stops just up the hill from the hotel. Madeira is a beautiful island and is well worth a visit. The people are very welcoming.

Clean modern hotel. Gorgeous rooms overlooking the beautiful black sand beach and rocky ocean. The huge glass doors that open to the big patio makes the whole room airy like the outside. Nice to sit outside and enjoy a glass of wine and watch the boats go by. Sleeping on the comfortable bed and listening to the waves at night was pure heaven. The bathroom outdated but large and functional. The double beds were right beside each other which was strange but we could live with it. The pool was not heated but very clean and refreshing. The sitting area by the pool was gorgeous and relaxing. You can get pool towels at the reception for a refundable 10 euro. We only had the breakfast but it was fresh and plentiful with lots of options. The staff were friendly and helpful.

This hotel may have been a 4 star in the 60s or 70s but it definitely isn't one now in my opinion! The ”spa” is not useable! The balcony in the room was large with an awesome view but was filthy and in need of a serious pressure washing! The room furniture is adequate but very basic and old! The room itself was kept clean but is definitely showing its age and there were numerous water stains on the ceilings and walls with some moldy areas. The hotel in general is tired and worn outI! The quality of the breakfast is embarrassingly bad in every imaginable way! The service and food in the dining room in the evening was good. The very few staff at the hotel are nice and seem to be doing the best they can under the circumstances. The location is breathtaking and worth a visit but I would recommend just doing a day trip and avoiding this sorry establishment.

As usual, the staff were excellent and all the facilities were brilliant. The food was also up to a very high standard, and there was plenty of it! The hotel is in an excellent location, very close to the beach for good walking, and also close enough to amble into Funchal. There is also a daily bus provided from the hotel for those who do not wish to walk. The hotel staff were brilliant giving us the best suite, along with providing a Birthday cake for my wife's birthday, along with a bottle of Champagne even though we had not mentioned it to them! The staff will help you as much as they can. Nothing appears to be too much for them, and always with a smile. All in all, an excellent stay in a fantastic hotel. We WILL be back again.

It was my first visit to Madeira and this lovely hotel came recommended by my travel agent. I was looking for somewhere comfortable and friendly and the hotel more than delivered on my expectations. It's set up in the hills above Funchal with fabulous views of the bay. I booked half board and found the food excellent. The room was large with views of the garden. But what makes the hotel really special is its wonderful staff. Special thanks to Carina for her exceptional service at breakfast and dinner and Ricardo on reception who helped me book excursions. The hotel also runs a shuttle service into Funchal during the week- although the local buses stop nearby. And there is a lovely pool and sauna, both of which I enjoyed. Would definitely recommend.

The location is relatively biased, away from the central area, but the bus and airport bus can arrive, most of the hotels are old people, rooms, corridors, swimming pools are barrier-free. Not suitable for lone or young people.

As an older solo female traveller, I was very pleased at the warm welcome and attention I received from Idalina and Filipa at reception, and their ongoing help with any queries. Due to gusty winds our flight from the UK had been delayed by two hours. I felt safe on my own at this hotel, and would recommend it. There was a security guard in reception at all times. I had booked tours of the island through my travel agent, Hays Travel, who use Lido tours. Idalina explained I would have to contact them direct. I highly recommend Lido tours, they sent me a text the night before a trip confirming the meeting place in the morning, and each guide was amazing in their own way. Idalina was also extremely helpful when I had to ring down with a query later in the evening. My studio room with balcony was on the 4th floor, accessible by either of two lifts or the stairs. It was very clean, with a small kitchen, fully equipped. It was a large room with tv, ample wardrobe space, a table and chairs, dressing table and chair, and twin beds. The bathroom had a shower attachment over the bath. I had received all information upon arrival, and was pleased the restaurant was still open at 2100. The restaurant offers a buffet and as a vegetarian my choices were limited. The restaurant staff are very professional, the Gala night on Christmas Eve was very pleasant. Location wise the hotel is a 45 minute walk from Funchal. The number 1 and 2 bus taking you into town are available from the bus stop on the main road opposite the hotel, and there are many taxis available. Across the road from the hotel is a small coffee shop, and a pharmacy. A few minutes beyond this is a large three storey shopping mall with a large supermarket on the lower floor.