Best San Carlos City Hotels

We had a wonderful time in this hotel! The staff did a good job in making our stay as fun as possible. The room, facilities, food and of course, the staff are commendable. Going back for sure. 👍🤩

Good -Park like setting, pet friendly, many nice pools to use. Couple villa has own little pool surrounded by plants for privacy. Air-conditioned room. Warm shower water, local drinking water provided. Eating area inside room, ref and sink. Gated entry with gate guard. Provided breakfast, portions are local but quite filling. Plenty of onsite parking (watch out for coconuts above car). Golf cart with driver available but the walk is really short and mostly flat. Toothbrush and amenities provided. Ants and bugs are typical so not an issue (bug spray recommended for foreigners). Employees welcoming and very responsive and well groomed. Room service (took for all meals). Bad -lack of food menu in room with room service offered, housekeeping called Butler but not. Provided cell phone with load, load expired initially. Updates every 6 hours to phone via text message. 80% of time housekeeping could not be reached. Menu once either found on web site or brought to door many things not available and size of portion not clear. Food cold sometimes upon delivery and or not taste very good, food service is slow. Bar soap provided is nice but small (cut down from a larger bar). A bit of a drive to anything else nearby and not much else found to do here. Ugly -Breakfast order lost on last day to check out, was placed 6PM in person at door night before. If had not called would not have been provided (since we had pet with us, opted for room service) Housekeeping light not working at front door to make up room. Ref compressor noise. Sometimes arcing / hum noise coming from electrical panel. Expectation of vacationer not in alignment with profit margin site manager is attempting to generate from each stay. You are left with a feeling of overpaying for a level of service that was lacking and this felt in relation to how the business just seems to be run. Arrival was overwhelming (good) but departure needs improvement.

Great place to stay, with very courteous and helpful staff. The setting, pools and view are great. Stayed here a few months ago, and noticed there is quite a bit of noise nuisance now which may not be for everybody. It may be because it was on the weekend, but the poolside music sets up a booming effect audible inside the rooms, also a nearby band rehearsing / playing late at night (adjacent premises to resort?) - bass guitar, drums and caterwauling - not good. Recommend staying Monday to Thursday if you want a quieter stay? But overall a good experience. Price is fair for what you get.

Instagrammable place; nice buffet; but cleanlines of room- smudges on bathroom mirror and glass door ; yellowish toilet bowl and floor tiles of the washroom; even found a spider on floor of the room; smell of molds on the first room they have put me then transferred to the room where i found the spider- both rooms have dirty washrooms! Anyway- apart from those complimentary requests were quick and responsive!

Good for family bonding specially if you want to held a party. Room was clean and spacious.