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Second time to stay. Loved the bicol express. Staff are acoomodating. Stayed for the 2nd time in the apartment type room, 2-storey facing the pool. may accommodate up to 8 pax, comfortable sleeping. Easy to access, with wide parking space.

It's too remote. It looks like a private house inside. There are parties on the third floor late at night and at night. It's very noisy. The store staff are very nice. The price is not low, but there seems to be cheaper ones.

Reasonable prices, a variety of room sizes, on-site emergency power generation, very friendly and helpful staff! This small hotel has the best views of Mt. Mayon anywhere! Multiple levels and balconies to choose from. Air-conditioned rooms, TV (we didn't watch much), and included shower-toilet room with each room. Comfortable bedding and good lighting. NO on-site food service, but a McDonald's 200m on the same side of the road. Other area restaurants require transportation. Food preparation area and accommodation of events (for a fee) are available on the third floor terrace. Bring any food you like to eat there. 50% downpayment was required at booking, with the balance due on arrival.

Place is nice and cozy, rooms are clean and tidy. With nice city view from deck, beautiful landscape and with friendly and attentive staff. Ms. Mayette Nacional will make sure that everything you need will be provided, jolly person and easy to deal with while Sir Marlon will take care of your belongings and handles it properly and with care. Frontdesk Ms. Shé is also accommodating and provided complete information about your stay. Some guests may find the road leading to the place too steep with approx 45 degrees inclination and 90 degrees turn halfway but there is a parking space before the turn for easy loading and unloading. Might be challenging to new drivers. With free mineral water in common area and unlimited coffee with sugar. Al Fresco dining area at the ground floor, welcome hygiene kit available, towels, beddings provided. T&B comes with hot/cold shower and bidet. Meals can be ordered 24/7 and with half court basketball court. Overall it was a pleasant experience, budget friendly and courteous staff. Highly recommended and will be back next year.

Great staff who were very helpful. Hotel feels a bit tired, little things like shower room was old and flooded, however it all worked fine. No maid service during a three night stay. Air con is the older type so noisy. Fine for a short stay.

I booked for a 2-night stay at this hotel, but it was cut short and we had to leave just after a day due to typhoon Egay. So we only were able to stay for a night. But I have to say that it was all worth it. The room: it was spacious. It had 1 queen bed and 1 single bed. Had clean sheets. Complete with the usual things that you would see inside a hotel room. Only thing missing is a table where you can eat. The toilet: strong water pressure, had hot and cold water, and the usual free toiletries. Also had clean towels. Spacious as well. I was just surprised to see tons of ants on the sink. The staff: super nice and friendly. Especially the lady when we checked in (I can’t remember her name unfortunately, since we were all too tired because of the 12-hr drive). The guard was also nice :) The parking: they unfortunately don’t have a covered parking and the spots in front of the hotel belongs to the restaurant so you can’t park there either. You have to park at the side of the building. Open parking. The plus for this hotel would be the amazing location. The room has floor to ceiling glass window that offers the best view of Mayon. Seeing her in all her glory was truly breathtaking. The only downside is that I think the glass window doesn’t have a privacy tint and it’s facing the road so people will see you. Everything else considered, this will be my go-to hotel when I go back to Bicol.

Clean and comfortable!May book again in the future!