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I had the best time staying at this hotel. The rooms were always clean and fresh. The staff was very pleasant and friendly and always ready to assist. Some notable mentions include the chief concierge Diana, who ensured that all my tours were on schedule, and who would have arranged a special birthday surprise in my room. The Canal bistro was always open on time for breakfast with exceptional service from the staff especially José and Fabio who were very pleasant and professional in performing their duties. Dinner in the Ancon Hill restaurant was also very good with excellent food and remarkable service from Sergio who was very warm, friendly and professional. Overall, I thoroughly enjoyed my stay at this hotel and my wife and I will definitely stay here again on our return visit to Panama.

If it wasn't for the pool I'd have given a higher rating. I stayed in the hotel for 11 nights. No complaints about it as I had a nice big room, everything was clean and the staff were pleasant and helpful. Unfortunately, the pool area lets the hotel down very badly and it was because there was a pool that I had chosen to stay there. I checked with 2 different people and they confirmed it was part of the hotel. The pool itself was clean but that's all I can say that's positive. There was rubbish all round the edges of the pool area, including under the stairs, the artificial grass was a mess with bits of debris on it, there were no sunbeds (the photo is clearly well out of date), there were 3 old, scruffy and dirty mattresses and the white plastic chairs were dirty. The screens covering the stored paddleboards around the sides were dirty and had bird poo on them. There were weeds. Interestingly, at weekends when there were a lot of paddle boarders, sun umbrellas, clean chairs and an awning were put out. It's a pity that the hotel guests, who were paying to stay there, weren't treated so well. There were 1, sometimes 2, men 'working' there. For hours every day they sat staring at their mobile phones, doing absolutely nothing. Perhaps this is just down to personal taste but the noisy music from the 2 adjacent restaurants was awful. Someone needs to take a good look at the pool area, get it cleaned up and invest in some sunbeds, mattresses and clean chairs. It needs to be actively managed rather than just left to deteriorate. Be warned: if you want a hotel with a nice pool to relax beside, and peace and quiet, go elsewhere.

We are very happy to have found this property, the rainforest right outside the city. We split our stay in Panama between Panama City and the rainforest and this hotel did not disappoint. Our balcony overlooked the forest and every morning we opened our door to hear the birds, frogs, and one morning, a howler monkey. We took advantage of the tours to see the sloths, butterflies, frogs and the other animals whose habitat is the golf and resort property. There are very nice trails you can explore on your own or sign up for a guided tour. We also took advantage of the shuttle to go to the Parque Metropolitan where we spent more time in the natural beauty of Panama. I highly recommend adding this stop to a trip around Panama City to see the natural side of the area. The hotel does need updating. As with a lot of places, the place probably suffered during the pandemic. However, every member of the staff we came in contact with went above and beyond to make us comfortable. They were very kind and accommodating, and very helpful since we do not speak Spanish and sometimes that was a challenge. I highly recommend this property and look forward to returning.

Temporarily intent to live for one day. The location is nearly 20 kilometers away from the airport. This time, Panama needs to remind everyone that when you check-in, you will be asked why you are going to Panama, and you will be required to show the ticket and the domestic accommodation certificate. At that time, I thought that I needed a yellow book when I bought a ticket on Ctrip. Therefore, I only bought the flight ticket and did not buy the flight ticket from the country. As a result, I was not allowed to board the plane when I checked in. I said that there are regulations. Fortunately, I contacted Ctrip SOS customer service urgently and asked for a flight ticket from Panama to Canada, which was completed within one hour, because it was only one hour away from the boarding time. Finally, through Ctrip English customer service and Panama Airlines, they finally agreed to register. The Yellow Book did not ask, a false alarm. After arriving in the Panamanian state, don't stay for 15 minutes when entering the customs to confirm whether there is any suspicion of staying in the country.

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We were 5 days in the hotel, we were received from the beginning very well the people of the reception, the very comfortable and beautiful room view, excellent cleaning, we had breakfast and the complete truth the best were the gentlemen who served, The hotel was very comfortable and the hotel was very comfortable and the hotel was very comfortable. The hotel is very good, close to two important shopping (albrook mall and the golden mall) two squares a Donald Mc and super quiet the area.

Good location for Albrook Airport, well 10 minutes walking distance with bag. Rooms spacious and clean, but outside chair and bed Null Mobilar. Rooms 118 before washing machines and kitchen. Reception service very good, Breakfast service bad. Guests who came after me received breakfast before me. After 20 minutes I was caught because he had a flight.

I was a bit nervous to come here because of reviews but ended up having a wonderful stay. First, the property is beautiful. There are amazing views from almost everywhere, and the lobby is gorgeous. Everything was spotlessly clean. The pool area is really nice. The customer service here is also amazing. From the staff waiting to show you to your room, to the front desk, to the tour reservations. Everyone was so friendly. The room I booked was a bit dated but charming, and comfortable. The view of the rainforest and chagres river with the hammock was spectacular. I loved laying in the hammock, reading a book. Last, the tours. The free night safari was a blast! I ended up going on it twice and saw more animals the second time. We saw capybara and all sorts of wildlife. The aerial tram was amazing and I highly recommend it. Overall i would highly recommend this resort!