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Pros: - Great location: beautiful views of the surrounding mountains, and a short (10 minutes or so) drive to the start of the Balcony Walk. - Nice of the staff to upgrade us to a stone chalet with a mountain view! - Buffet breakfast and dinner included. - Clean, quiet, comfortable room (stone chalet) with everything we needed. - Good playground for kids, and plenty of outdoor seating. - Peaceful setting.   Neutral: - The breakfast and dinner buffets were fine, I guess especially for being up in the mountains, but nothing to necessarily write home about. - The water in the shower took ages to get hot, so be sure to turn on the water heater as soon as you arrive if you want a hot shower at night. Cons: - There was no housekeeping (we stayed two nights). - We had to ask for toilet paper--even on the first day. Stayed two nights here with our toddler, and probably would stay again. It's up in the mountains, and even in mid-April it was a tad chilly at night (pants and a sweater were fine though, and the rooms come with space heaters, which we definitely used).

It was a privilege to stay in this unique ”eco-lux hotel” set at 1,450 meters above sea level on a slope of Jebel Shams. A 4x4 is necessary to reach this destination. From Al Hamra, there are frequent signs leading you to and up the 8km winding road. Each room is individually placed to optimize views and privacy. The walkways between buildings are very stable with a secure walking surface and handrails on either side. Changes in elevation are moderated across the distance with only a few steps at a time. The staff was professional and gracious. Dinner and breakfast were delicious buffet meals. The room was well-designed and had the desired upscale amenities. Of course, our favorite feature was the floor to ceiling windows and the balcony which ran across the front of the room and looked out on that amazing view. We enjoyed the views every moment of our stay.... literally from the moment we arrived till sunset, then from sunrise to checkout. We're already looking forward to a repeat visit someday soon!