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We chose this hotel because we expected to enjoy its winery/food. Otherwise, we should have stayed in Queenstown with a lot of restaurants and pubs. As we would arrive in the early evening, we put a note for our hope for experiencing their winery and food (or at least finger foods) when we booked the hotel, and received email that they cannot guarantee but will do their best to serve our need. Since then, no email was sent to us. When we arrived at the hotel around 6 pm, no one was in the information desk, so we had to go to the bistro to find out that they left the key in a safe box without any notice or sending us any email with its password. We had to wait a while for the bistro lady to make a phone call to whom it concerns, which was okay. Worse, we heard that their bistro was reserved for a group event so we could not use the facility at all. We had to drive 15 minutes to a nearby town and bought foods from a supermarket. I think the hotel should have notified us of impossibility of using their bistro/food service due to the group event and we have to prepare for our food. As I checked out, I left a note about the issues, and expected they would send me an email to express their sincere apology. Unfortunately nothing happened so far. Although I liked the room as well as the whole place very much, I think Kinross cottage needs professionalism to run their stay program. It could have been much nicer, memorable stay experience.

We recently took advantage of the lodges special winter offer package. Our first time staying in Gibbston valley rather than central Queenstown or Arrowtown and so glad we did. We've been lucky enough to stay in some special places in the New Zealand and this was certainly one of them. The lodges facilities and the size and amenities of the villas were top notch. The food is fantastic, but the thing that really made our stay was the staff. Very attentive and friendly without being intrusive. From the initial greeting, to the wait staff, everyone was fantastic. Make sure to visit the Gibbston winery and do the Cave tour. Enthusiastic tour guides celebrating their lovely wine. Of course lots of other wineries nearby to visit too. Pop in to Gibbston Tavern for a yummy Pizza as well. Thoroughly recommend.

The hotel's facilities and environment are very good. The only thing that makes me angry is that when we checked in, the waiter asked us where we were from. The answer was China. The service attitude suddenly became bad, the smile disappeared, and the room we were given was in the corner with obstructed view.

Very quiet and meticulously maintained motel in a residential neighborhood of Arrowtown but only several minutes from city centre of Arrowtown and 20 minutes from the expense and congestion of Queenstown. For us, this site was the way to go and we are glad we chose this lodging. There were plenty of places to eat in Arrowtown, and still enjoy what there was to offer in the Queenstown region.

A large motel, the hotel grounds are a large park. There is a large lawn and a rugby field. very quiet. We live in a separate area. The room is not big and can accommodate 2-3 people. There is a public kitchen, which is large and cooking is no problem. There are dedicated public toilets and bathrooms, only hotel guests have keys, one minute's walk from the room. There is a medium-sized supermarket 5 minutes' walk away. It is a 10-minute walk from the town center, less than 20 kilometers from Queenstown, and a 20-minute drive. Compared with the same housing price in Queenstown, it is half cheaper.

Just realised I forgot to give a review last year . We stayed at Settlers for a few days at the beginning and end of our holiday last year and have stayed at this excellent motel before . It offers a lovely spacious and relaxing place to unwind . There are many homely touches . The owners are friendly, engaging and endeavour to make everyone’s stay thoroughly enjoyable. We are cat lovers so particularly enjoyed the visits of Charlie their cat. We have every intention of staying at Settlers when next in Arrowtown.

A comfy pub with a spacious dining room and North facing balcony, this unpretentious hotel serves good country fare. The roast lamb was so soft and generous in size with Harvey mint sauce and all the trimmings. Staff are great and a range of local wines and beers are served. A good option when you are “over” restaurant food

Really lovely homestay boutique hotel. Room was lovely and spacious with great attention to detail. Bathroom and amenities are great. Breakfast and staff are lovely and although more expensive than some hotels it is easy to see why. Would love to stay again.