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My daughter left a toy and only realised after we returned to our country. However, these nice people in the hotel (Hanneke, Eline, Laura, Naomi and Donya) were so nice and helped me arrange to have the toy sent back to me. They were so helpful throughout and even sent a nice present together with our item. On the night after checking in, I was waiting at the lobby and witnessed how a staff went out of her way to look for a pair of bedroom slippers for the guest. One sure way of ensuring guests stay again is good service. How many times have we read reviews of people saying they will not ever return due to the bad service they experienced? Well I am sure I definitely will stay here again. Thank you very much, wonderful ladies.

We picked the place because NO OTHER hotel in the area would give us a room for 3 (we travelled with our over 12 yo daughter) All was reasonable (service, cleanliness). We thought the breakfast was overpriced, so we did not buy it. Also, noise level was reasonable, but our room was facing away from the highway, so be aware. Quite far from Groningen if that’s your target

A great value for money hotel. Lots of free parking is a major plus, as was the good air conditioning, which was essential during the August heatwave. Good wifi. Breakfast choice limited. Bathroom cramped and only a single bed. Restaurant was serving a limited selection of bar meals. The hotel is located on an industrial estate about 3.5km from centre of town. One bus an hour into town, or an easy cycle. Lots of litter in the car park, which is unusual for the Netherlands (I would guess it was left by the significant number of English guests). The staff in the hotel were friendly and helpful.

Hospitality at its best! Our first stay in this hotel was in summer of 2022, we stayed here during our visits to some family and friends and we asked for a room with less EMF radiation and that is exactly what we got. The receptionists are so professional and accommodating, tthey were always ready to provide as help for extra information. The hotel has a pool and they won't shoo you off in case you overstayed your time in it. The restaurant is a jewel in this hotel. We had a wonderful experience from breakfast to fine dining during our stay. We take our hat off the hotel chef assigned for breakfast as well as the crew during our stay here. The chef is very attentive to the guest, he was never out of freshly grilled tomatoes or sunny side up fried eggs which you don't usually encounter in any other hotels we stayed in. You don't have to ask for a refill because he does this automatically with all smiles and passion. I also noticed that on the day a guest was with a kid, there were mini pancakes served. I am not a fan of pancakes but I had three of them that same day because they were a yum! As for dinner, the food is divine, it is worth every penny especially for non meat eaters, one could tell a lot of attention and passion were put in them despite the fact that it was buffet, grilled meat and fish were fresh and warm. As for the crew, you don't have to ask them to provide you utensils on your table, it is all done automatically and professionally. We take our hat off to the whole crew and the management of this hotel for being so organized and for providing guests and extra great service! We hope that you would stay as so! Thank you for making us feel at home! We shall definitely keep going back!

A great hotel for a base to the city of Groningen. The room was neat and fully equipped. The staff is very helpful and friendly. Free parking of the car and there are also charging points. Breakfast is from 7:30 am to 10:30 am. All in all, I am very satisfied with my stay at the Best Western Hotel.

I had never eaten in this beautiful hotel, except for a nice lunch long ago. It was 1 January and try to find more. The family hotel. It was just looking in the big room but with some help we found a pleasant table near the window. It cost some difficulty to draw attention from the service but the food was fine. We had a vegetarian dish, and both were good, and the portions were also of a sufficient size, and the price was not countered.

Super clean studio and perfect staff. Easy to book and almost no tourist tax