Stayed at the Sento Hotel recently for a night as part of business trip. Location wise, it is located at the heart of Keningau town with plenty of eateries and convenience shops nearby, all within walking distance. I dare to say that Sento hotel is one of the better options for accommodation at Keningau. The stays comes with a very simple breakfast of either bread with eggs, nasi lemak or fried noodles. Rooms are generally spacious and clean.
The room was comfortable...they used an old style AC but still functional well..the room was clean but a little disappointed because the water thermos was dirty ...hot water was available outside the room but the hot water wasn't enough for everyone ..overall Okey
BAD MANNER AND SOME STAFF ARE NOT WELL TRAINED IN THEY CUSTOMER SERVICE SKILL. WHY? When we check in, we was greeted nicely and all was fine, we took the RM120 family room with king size bed and a single bed. During my reservation through the phone, i asked if there's breakfast included and they politely say no. But then my brother in law also took a room as same as mine, with add on breakfast of RM10. So i was interested when my brother in law inform me that there add on that we can add for the breakfast. Since i prefer conveniences to enjoy breakfast in the hotel, i took my time to ask the receptionists at the counter. I didn't get their names thou, but the first staff that was on duty in the evening was polite but then she seem not knowledgeable for my inquires, so she excuse herself to call her colleague. Here where my beautiful evening ruined by RUDE STAFF of yours. Firstly she didn't even bother asking my name and my room number. I was really polite asking her about the breakfast menu of RM10 which i am interested to add on. Is it wrong when your customer asked what kind of breakfast we gonna have ? She then rudely pointed the menu at the counter. I ask her nicely again was this menu for whole RM10 or any other such as buffet or unlimited. Surprisingly her response to me is ”MANA BOLEH SEMUA INI RM10” as she pointed the menu with sarcastic tone. I was upset the way she answered and explained it to me, if only she was humble and explained it to me in a good manners i wouldn't be this upset. I was then furious not because the RM10 but because of her (the receptionist) etiquettes. In past, I worked in a hotel line (hotelier) before and this is not the way we were trained. Obviously this hotel need to train their staffs. Learn to have empathy and love your job. One bad rotten apple will eventually ruins all the good apples. The room only have shampoo and soap as complimentary so do bring your own tooth brush and tooth paste. I do like the family room it is spacious and big and smell nice. But please do improve your customer service. Some are snobbish. Thank you for your attention.
Very Good
4 reviews
4.1/5
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Spacious room ... only TV does not work ... tissue no ... very small soap ... can provide liquid soap .. check in and check out very easy .... thank you
5 reviews
3.3/5
Price from
PHP 833
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Hotels near must-see attractions in Keningau
Make the most of your visit by choosing from our selected Keningau hotels near popular attractions.
Boasting a bar, Sento Hotel is set in Keningau in the Sabah region, 45 km from Monsopiad Cultural Village. Featuring a restaurant, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodation offers room service, a 24-hour front desk and luggage storage for guests. At the hotel, the rooms include a desk and a flat-screen TV. At Sento Hotel the rooms are equipped with bed linen and towels. Kota Kinabalu International Airport is 98 km from the property.
Experience an abundance of unparalleled facilities and features at Queen Hotel. Maintain seamless communication using the complimentary Wi-Fi at hotel.
Hotel Kristal provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.
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3.6/5
10 review
Price per night from:PHP 920
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FAQs About Keningau Hotels
Where is the best place for a stay in Keningau?
Keningau has some of the best hotels for you to select. Whether you're traveling for business or on a vacation, Sento Hotel, Queen Hotel and Hotel Kristal are preferred hotels.
What is the average hotel fee in Keningau?
For hotels in Keningau, the average price on weekdays is PHP 1,812, the average price on weekends (Friday–Saturday) is PHP 1,834.
Which hotels in Keningau has the best breakfast?
Sento Hotel provides high-quality breakfast. Start your day with fresh, delicious breakfast!
What are the best hotels with gym and fitness center in Keningau?
Perkasa Hotel Keningau is a hotel with swimming pools. Stay at any of these hotels to enjoy a swimming pool!
Which hotels in Keningau provide free Wi-Fi?
Whether you're traveling on business or for vacation, internet connection is essential. Sento Hotel, Queen Hotel and Hotel Kristal are popular hotels with free Wi-Fi.
Which hotels in Keningau provide airport transfers?
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