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We stayed in a Family Queen room (1 queen bed and 1 single bed) with big window for one night. The check-in and check-out process were smooth. A refundable room deposit of RM50 is required. The room was spacious for the three of us. There is a lift to access higher floors. A cafe, gaming corner, and a gift shop are situated in the lobby. Snacks may be purchased at the reception counter. Room amenities include two complimentary bottle water (though is a room for three), tea/coffee making facilities, television (20 channels), writing desk and chair, cloth hanging area next to waist-length mirror and hair dryer. The ensuite bathroom consists of a washing basin, hot/cold standing shower, toilet, half-body length mirror, body towel, toiletries such as bath gel, shampoo gel, tooth brush and tooth paste. The reason for choosing this hotel is its strategic location. It is located near to the places we wanted to visit. There is an on-site parking area for guests. I was worried to get a dusty room after reading some negative reviews. However, our room was clean and tidy. With the price we paid, we thought it was a good deal.

Very comfortable stay. Staff are efficient and friendly. Nearby coffee shops have good choices for breakfast. Unfortunately haven’t tried the food at the downstairs cafe,which saw a lot of customers. Would be better if can provide good sitting area for guests.

you will probably never end up here unless you are with locals, or on your way to pangkor or further beyond but in an unassuming town, rivertel is a gem offering a nice, clean, quiet, comfortable stay. the hotel is quite new and tucked between a quiet residential neighborhood and a main road. the building has a rooftop area where you can rent for events. there is also an onsite restaurant. and the town is adorable, has its own version of leaning tower of pisa.

We booked through Agoda 2 interconnecting deluxe rooms and left a special remark that this request is crucial as we have toddlers with us and a maid to accomodate as well. We received a confirmation that this request was approved. Upon arriving, we were shocked to be informed that the rooms have been given to others and there were no other interconnecting rooms available. Despite the confirmation, seems the management there dont really pay attention to it. However, upon talking further to Ms.Dalilah the front desk staff, we suggested to upgrade our room to 1family room and remain the 2nd room as a standard so we could accomodate all our kids in our room and leave our maid in another room, all of these with no extra cost to be incurred. Dalilah was very calm, composed and was very supportive, she called her superior and got us what we requested as we were not at fault for their ignorance. I would like to say thank you to CikDaliah who was very professional. Keep it up. Cheers :)

Happy with the facilities, good location. Reasonable price. Good location. Friendly service. Room size is big and spacious. Breakfast is standard and affordable. Menu is good. Ambiance is good and overall it's has a satisfied enviornment

Room generally clean but housekeeping will not be done daily unless you inform them before hand.. some of amenities in room not working well and only a small table placed in room. should be a bigger table and towels are sparing given got to exchange old towels for new when there is no need for it. Iron hair dryer and kettle should be placed in room instead of requesting for it at reception upon check in. The coffee machine near the reception is not working most of the time and need servicing all the time. no enough styrofoam cups made available at the coffee machine run out everytime and never replaced fast enough and room cleaner staff do not know how to make a bed properly.. do not recommend this hotel highly just before average standard

A very satisfying experience

The location is easy to find with plenty of parking in front of hotel. Parking is at own expense. The family size room fits 4 person easily. Clean. Water filter available for free.

No food provided, but no worries for distance to shops and eateries are so close and plenty. Nice environment. Parking is first come first park basis,so if you come back late, you need to look for parking at neighbours house.