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The service attitude is very good, good at connecting with customers and giving good reviews.

I searched for the key for a long time. I called the reserved phone number but no one answered. I called Ctrip's customer service and they also gave me this number. Finally, I found it online from a local friend. The deposit needs to be paid by bank card. There is no bank or place to transfer money nearby.

The air conditioner is very old and very noisy. It has been leaking. It is not very cold. The hotel is sticky on the ground.

Very convenient surrounding and Bandar Mahkota is also nearby with many GOOD Food everywhere...😀😀😛

I am regular at Ibis Cheras, staying about 4 times a year and each time about 3-5 days. The location is convenient for me as I am here to see family. With a burgeoning of eateries a short walk away, meals or supper is close at hand. Notwithstanding the good points about Ibis, the nice room and good WiFi, a few things seem to have lapsed. It looks like they are using their old eroded towels again. Also, the grouting in the bathroom needs to be cleaned properly because mould have set in. The roller screen in the bathroom is stained. All these things detract from the positives of the room and stay. Breakfast also seems to have dropped in standards and the new meal room doesn’t look like a restaurant at all. It would be good if they can take a look at these things and resolve a few of them.

The air conditioning and TV are not given. The controller sheets are also a bit dirty. The hair dryer has to be connected to the waiter. The service attitude can be quite good.

The price/performance ratio is quite high. There are no hotels around. This one is the best in the surrounding area. It's not bad for a business trip. You can find food on foot. Opposite is Aeon Cheras Selatan, very convenient.