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Odelan at the restaurant is the best! Every morning he was very detail oriented when assisting me and making sure I had all that I needed. The whole staff at this hotel is very hospitable and accommodating.

Good location, service, cleanliness. Normal rooms and mexican breakfast buffet. I appreciated that got complimentary water and fruits at the room instead of complimentary drink's cupons. Sleep quality could be a little disturbed due to parties on near park

The hotel is well located, the rooms have the necessary, industrial style, just very small. The reception service is enough, they are kind, meet your goal, but don't wait for a lot of attention or go beyond to try to help you in something. The hotel is a very good restaurant, whether you're going to breakfast, lunch or dinner, the food is very good, both in presentation and in taste, and this at very affordable prices, definitely recommended to eat there.

We hosted last year and returned again, we found the same details last time. The person responsible for the hostel area could not give general information, there were no ice machines in each floor and more than once we asked for reception assistance and never answered the phones. The staff were very careful, as well as the roommates and special congratulations to a older gentleman who brought us to the room a cun for our baby, was very friendly and service.

Although the hotel is at a good price and very well located, it doesn't worth it, the customer care is very poor and the wish to give feedback you realize because during MES AND MEDIO (verifiable) search for the named Erika Aregullin Gonzalez, General Manager by email, personally, by phone and never had the attention to answer, call or answer me. For the second year in a row I take toooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo The hotel is a very good service, and it is a good service for you to be close and we will be together and not give you a good service. We are very happy to find a good location. The truth is that I strongly recommend training your staff who have direct contact with your customers, and in particular your employee, Erika Aregullin Gonzalez, General Manager, to understand the importance of the Customer Experience. The hotels of the world I visited HOLITY INN MONTERREY VALLE IS FOR VERY THE WORST EXPERIMENT OF THE WORLD.

Very much enjoyed our two night stay at the JWM Monterrey. Well located near restaurants and shops but unfortunately vehicles were prioritized over pedestrians at these establishments. Be careful when walking. That said the property is the nicest JW I’ve ever visited. The upgrade to the junior suite with a certificate was a wise move. The room featured 1.5 bathrooms and a very large footprint. Even though it was an odd numbered room on the second floor, we had no issues with outside noise. The enormous breakfast buffet is included for Bonvoy Platinum Elite and higher guests. It’s not to be missed. We also had the pool and fitness center to ourselves on a Monday afternoon. Only drawback was the executive lounge. It’s a beautiful and large space. The evening service fell far short of expectations set by JW properties in CDMX and Guadalajara. Food was presented at 6:30 PM but was not refreshed throughout the evening. No bartender was present and the lone staff member did not offer any cocktails or wine. The self service wine dispenser was empty. Around 7 PM the staff member disappeared. Gave up on the lounge after that.

Comfortable and clean hotel. We got there without a reservation and luckily we found a room, the hotel filled up fast. It is located on a busy avenue, but the area is quiet and safe. Beds and space very good. The price includes a fairly decent simple breakfast to start the day.

I was very happy to get back to the hotel, but I was very happy to get back to the hotel. The hotel was very comfortable and the hotel was very comfortable. In addition to notifying me that there was a customer service fee, and they forgot to charge me the drink and noticed me to favor because I would not charge 25% of the service for that purchase .... About the facilities, In general well, only the bathroom seemed super disturbing since the tin is super high, and there is no tape or anti-shooting things so it is easy to happen an accident and definitely not for older people. The hotel's best rooms are the bathrooms that smell delicious.

Rooftop pool with great view

My daughter chose the Safi Metropolitan as the main hotel for her May wedding; I stayed there for a week. The hotel itself and location are beautiful but the problem was that the air conditioning in all rooms, at least the ones from the wedding guests were not working properly. We had record heat, at 103°F, that week. The electricity kept going on and off and at one point I was stranded at the lobby for over an hour waiting for the electricity to come back. I also got stuck for a few seconds in the elevator when the electricity kept going on and off in the hotel. That day we were having the makeup test and even the makeup artist was stuck in the room with my daughter. We were staying on floor 31 so it was impossible for me to go up all those flights of stairs. The day of the wedding the whole weeding party including myself and bridesmaid had to get ready in full heat because the air conditioning in the suites were not working. The pictures had to be taken with all of us sweating; it ruined the whole experience for us. You could not even have a good night’s rest because you would wake up sweating during the night. Everyone was very nice at the hotel with the exception of one person in the front desk that was rude to me and my daughter. Every time you called the front desk, they did not answer so you would end up having to go all the way down to the lobby and then you would see lines of people waiting to check in; their system to check in needs to improve. All the guests that arrived for the wedding had to wait for hours to get their rooms even after the check in time. I would not stay here unless you love heat. Beautiful hotel and location but not worth the inconvenience.