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The room is clean and tidy

沒毛病，基本上可以住

I spent two nights at this property while visiting Guanajuato on a weekend getaway. For the unbeatable price and location, let me be frank: even if this place was terrible (it’s not, of course!), I would still return again. Seriously. For a brand-name hotel to be around ~$40 per night, it’s incredible. But that doesn’t mean I’ll ignore some issues that can be resolved. The staff were all very friendly and helpful. None were completely proficient in English, but they knew enough phrases to communicate just fine. I was impressed with their kindness and dedication to customer service! Thank you! The atmosphere is typical of most Holiday or Hampton Inns around the globe—breakfast area with seating, grab-and-go pantry, pool and fitness center, etc etc. Nothing too unique to Guanajuato, but that’s perfectly okay. The rooms—here’s where things start going south (things get worse). The first room I was assigned was not clean. There was a noticeable brown stain on the bed and orange/red residue on the bathroom counter. These spots were easy to spot and one of the first things I noticed about the room, rather than being able to admire the coziness or the TV or the airport view. I don’t like having to deal with cleanliness problems when I first enter a hotel room. Here’s what made things worse: for the life of me, I couldn’t get the hotel room phone to work. So I couldn’t call the front desk to request a change of rooms. I had to walk back and forth between the room and the lobby to get keys for another room and transfer all my belongings into the new room—I’m disabled and traveling without my normal wheelchair, so the movement is tiring. I didn’t expressly ask for assistance, so I’m not blaming anyone about the physical exhaustion but myself. However, I do consider a working phone and a clean room to be the responsibility of any hotel anywhere in the world. Moreover, the front desk employee met me in the dirty room as I was gathering my stuff to take photos of the unclean areas. I appreciated this gesture. It is crucial that housekeeping can rectify these mistakes. The only thing…at this point and throughout the rest of my stay, I don’t recall ever being told sorry for this inconvenience. An apology is a standard customer service expectation when something goes wrong. Thankfully, the new room I received was clean. Soundproofing wasn’t the greatest, unlike what I hoped, and I could hear the noisy truck traffic from behind the building during the day. On the positive side, the bed was comfy and all the outlets sustained a charge for my electronics. But the hotel phone? This one didn’t work either. Let me end the review here. Even though there were negatives to my experience, I would still stay here again for the location and budget-friendly cost. Plus, I would hope that the improvements needed will be acted upon in time for my next stay. A free shuttle to the airport is one of the boons to such a wonderful location, which I nearly forgot to mention.

Nice and modern hotel, convenient for the airport. Rooms are wide and clean, although pillows should be renovated. Breakfast is pretty basic for western tastes. The reception is located at a higher floor, so you need to take a lift. Staff is friendly but not all have a good experience and they tend to slow down the service to ask for support.

The hotel itself is beautiful and comfortable, but the customer service was not so great. Receptionist and crew needed constant reminders of what should be expected from them. I was very dissatisfied in that aspect.

The hotel is okay. It's close to Guanajuato Airport. It's clean and hygienic. There are Star Daddy and oxxo convenience store downstairs. There is no hotel. Check with the front desk and confirm that the airport is free in the morning. Otherwise, be careful of being hacked by the driver for one or two hundred pesos

I was expecting this to be a Hampton Inn hotel, but clearly only in name. Everything else was a disappointment. Let me mention that this hotel is in the middle of nowhere, total industrial type area - you cannot walk anywhere. That is why they offer a shuttle to take you anywhere. Also you can hear a train at all hours of day and night blowing its horn. The bed was Not a Hampton Inn comfy plush memory foam bed - that you’re familiar with and come to expect with the Hampton Inn name - this was a very firm older type mattress that was not comfortable. The king standard room was extremely small. The one thing I will say is they have an extremely powerful shower which was great - that was the only thing that I could say was good about this hotel. Additionally the front desk staff not very welcoming or friendly. The only nice person working here was the shuttle driver named Simone. I stayed there just one night but from the afternoon I checked in until the next day - my key would not let me in the room 6 times!!! because the front desk girl can’t seem to program a key correctly and six times I was locked out of my room and only did I find out when I got to my room and the key did not work and I had to go back downstairs six times this is unacceptable! Complete incompetence it’s a simple job to program a key. As far as the breakfast goes this is definitely not a Hampton Inn breakfast by any means it’s catered to the Mexican clientele - not international. They love their chilaquiles even at breakfast (sorry but I don’t need tortilla chips and spicy sauce first thing in the morning!). The food truly tasted disgusting and the orange juice is not even real. They have no paper coffee cups. And what was even more disturbing was it was roped off and you could not even serve yourself or see what was in the dishes. Some woman Who spoke not a word of English, had to pick everything for you which is outrageous and ridiculous! Every other hotel lets you pick your own food but clearly not here! For that reason alone I would not go hereI I would never recommend staying in this “Hampton” hotel to anybody. There’s a much better hotel down the street called City Suites (the pink one), Huge rooms and friendly staff, I know because I moved there.