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This hotel did really cover all our needs of the trip. Nice, spacious, and clean. The best was the food in the buffet. Really worth the price. If we return, even if we don't stay at the hotel, we'll definitively stop by for the buffet. Everyone there was very friendly.

My family and I stayed the night just last week May 18, 2024, we got room 115 it was infested with flies the window was covered with them. In another incident, my son and I jumped into the pool I had my shirt on while swimming a staff member came out to advise me that I had to take it off if it was a cotton shirt since cotton shirts alter the chemicals in the pool I was confused id never had that said o required of me to do so in any other hotel while visiting Hermosillo maybe the staff member was ***? who knows I didn't take off my shirt. I wouldn't recommend this hotel.

Pues el hotel cumple con lo básico, no tuve oportunidad de ocupar todas sus instalaciones pero por lo menos pude dormir aunque la cama no era del todo cómoda pero para dormir estuvo bien

I just returned yesterday after a two day stay at Lucerna Hermosillo and experienced a terrible stay. When I got into bed the first night something didn't feel right. The sheets felt like they hadn't been washed and had a smell of perfume. I was so tired and didn't want to go through the hassle of having to change rooms so I just stayed in bed and sucked it up. The next morning when I woke there was a long brown hair on my pillow! Now Im upset so on my way out I told the front desk and they said they would look into it. Of course when I returned nothing was said but the sheets had been changed. The next morning I went to the restaurant and ordered a few eggs over easy, bacon and hash browns. I also ordered a small orange juice and coffee. When my plate arrived I noticed that the three small pieces of bacon had been microwaved and the two eggs as well!!! The hash browns were the frozen kind and everything was tasteless.... I finished my coffee and had to get my servers attention because after I received my food he never came back. I asked him if a second cup of coffee was included and he said no-50 pesos more!!! 50 pesos is about two dollars and fifty cents as was the small orange juice. The entire meal came to 378.00 pesos!!! About 19 dollars... I was upset but didn't say a word. I stayed here about 4 times in the past and prior to this stay the food was excellent so I suggest go elsewhere for meals. The bath towels were coming apart and thin. I have been to 130 different countries in my life and stayed in hundreds of hotels but never again in this one! The only good thing was the A/C. It worked perfect.

The picture of the room is quite different to the one we were given. I suspect that if we were Fiesta awards members then the room might have been upgraded, however this was an exploratory trip to Hermosillo to see how we would get on with our Tesla. You advertise Telsa charging stations however apart from 1 Tesla model X that was charging for the 2 nights and 3 days all the EV bays were full with Trucks and gasoline powered SUVs. The reception and bar were nice and you have a big bonus with the Sonora Grill, which we did eat at and was as good as the others we have tried. Our room on the 7th floor was very tired. We would become Fiesta Awards members and am sure our room would look like the picture however we are planning to visit regularly from the US in our Tesla and if your charging stations are not available then we cannot consider you as a viable option if you are going to let anyone park all day in these spaces. I am sure you can solve this!

Very good service clean and comfort for the value! Definitely recommend this hotel to family, the staff super friendly and professional immediately attend to my needs. Clean and very good AC unit cool and sparkling neat and fresh linens.

I have been hosting this hotel at least three times, and three times I have stayed more than satisfied. The Araiza is ideally located for someone who has business in the eastern part of Hermosillo, with excellent facilities, excellent service and a delicious restaurant. Very good cost-benefit relationship.