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Hotel Gobanador is an old, grand property with a beautiful courtyard, great restaurant, and tremendous service. There were a few flaws that prevented the hotel from receiving 5 stars. But overall, if I were to return to Durango, I would not hesitate to stay here again. Let's get the flaws out of the way first. The property is older with some updated rooms. That is usually not a problem but the room we were originally given had a leak from the ac unit in the room. After they were unable to fix the leak they moved us into a different room which also had a leaky ac. This room also had poor water pressure in the shower and lacked hot water at in the evening. When we reported this to the front desk they fixed the shower pressure and hot water. They were never able to fix the ac so they gave us a portable unit which worked fine. This experience leads to the pros, primarily the service. They went out of their way to make things right and I truly appreciated all their efforts even if they were unsuccessful. The property has a beautiful courtyard which led to a few pleasant evenings just lounging by the pool. There were several events held in the beautiful courtyard while we were there. Then there was the restaurant, La Hacienda, which served some of the best food not just in Durango but I have ever had. The menu was not extensive but everything we tried was delicious. The service was impeccable. The cocktails were expertly made. The wine list was expensive, especially the imported wines. Of note there is a drive through Starbucks in the parking lot. Next to the Starbucks kiosk was a small seating/garden area. Again the staff/baristas here were excellent. There is also an attached parking garage.

I was unsatisfied with the front desk employee name Alex .I have arrive before my check in .He told me they have a room available but I have to pay extra on the side for the amount of $78.00 I told him I do alot of traving never experience this before . I have already pay in advance.He refuse to let me speak to the manager . Just has us sitting there . We had constantly made call to the front desk request the room to be clean . They forgot to give us towel 3 hours later. The only postive feedback I have to give is the pool and spa area they where very nice . SANDRA GAVE US EXCELLENT SERVICE her massage 💆‍♀️ are the best