Best Pembroke Hotels

Location is perfect, near to a bus station from where you can travel all around the island. It is in the quite area and 10 min walk to a sea, and nearby is a supermarket for all you need with a afordable price. Service was extra, always polighte and ready to help and at your service. They also have a great area around the pool for relaxing and really enjoying. Fot this kind of money erverything was amazing.

Good value for money. Staff not genuine friendly. Especially at reception and breakfast. Only the Indian guy at night at reception was very helpful and friendly. The others, they do what is necessary and what is required but you see and feel it is not genuine. There is no electriciy socket in bathroom which is very weird, looked everywhere did not find it. Breakfast was good but limited.

The hotel is in a good location. There is a small shopping mall opposite and there are shops below. It may be inconvenient if you have a lot of large luggage, because the vehicle cannot drive directly to the hotel gate. You need to get off the car on the hillside and walk in with your luggage. There is no service staff at the intersection to greet those who take the luggage. The front desk staff and restaurant service staff are very enthusiastic. The room decoration is relatively new, but the quality is average. The building next door is currently under construction. When getting a room, it is best to tell the front desk staff that you request a room further away.

The environment is very good. It's upstairs in the shopping mall, close to the bar street, convenient for dining, and very close to the sand sculpture. But the room was very noisy and could hear the noise from the bar street. The hygiene is very average, the bedding is dark, the towels are old and hard, and there are stains on the glasses and sink.

Good establishment. Service up to 3 stars. Unfortunately the soundproofing of the rooms is poor. We were really disturbed by other guests. We were bothered on several occasions by the smell of cigarettes.

Excellent reception, very comfortable, the structure is a bit dated.

When we arrived for check in we had problems with the booking as we was given the wrong room type by the supplier as we booked partial sea view room and we was checked into elegant non balcony room. The room was not what was expecting and we was disappointed and it ruined our stay at the hotel and the hotel was fully booked so we couldnt switch to the room we payed for. But we did get alot of help from Theo who worked in the reservations department. He tryed his best to accommodate us to the right room he was very friendly and polite and kept us updated all the time on the process, but unfortunately the hotel was fully booked, Though it wasent the hotels fault it was trip.com/expedia he offered breakfast for free during our whole stay at the hotel as a consultation for all the hassle during the stay. Trip.com did offer to reimburse the money we had lost paying for the pricer room type while we was staying in a lower cost room, but we was disappointed in the compensation trip.com offered us and this ruined our whole holiday. And apparently this has happened on many occasions to other guests so my suggestion is the definately call the hotel of your booking agency to confirm your room. Once again thank you Theo of H Hotel for your kindness.