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Unfortunately our check in process was pathetic. We arrived about an hour early and they said the rooms weren’t ready yet - there were already about 4 other groups waiting in reception to be checked in. The lovely lady at the counter explained they had a huge group depart today - ok, we asked to use the pool while we waited (no issue and thank you). Then we returned just prior to the actual check in time to find that nobody had been checked in yet. Waited a while until the man at the desk did our check in process, then said “I’ll just check if the room is ready”. He disappeared for about 20 minutes, came back and without explaining anything to us, moved on to check in the next couple. We sat in reception for over half an hour until he finally said ok here is your key, no apologies or explanations. When we went to the room there were at least 2 service women around so I don’t understand why they couldn’t have arranged to prepare the rooms for the 5 groups checking in urgently? Very disappointing, but mostly just the lack of communication - we would have happily laid by the pool for a bit longer.

Absolutely stunning and well worth it . It has a very luxurious and is right inthe center of town near shopping , bus station and beach !!! Can take a quick bus to the biggest mall inthe caribbean too

The hotel does not have an elevator, it is a bit inconvenient to take the box up and down, but the traffic is very convenient, just by the sea, the scenery is very good

I arrived in the hotel due to the medical disembarkation of my father to hospital. The hotel reception staff were very friendly and helped me get into my room quickly. I cannot say how helpful the staff have been. Due to not knowing how long I would be staying, they allowed me to book for 3 or 4 days at a time and renewing the booking when needed. One occasion they were extremely apologetic as the following night there was no room for me, but they found me a room, and the following day asked me if I wanted my old room back. Such is the care the staff have for their guests. Food in the hotel is of an exceptional standard and it appears there is a 2 week cycle on the menu. I thought the food a little expensive initially, but if you want quality food with great service, you have to pay a little more. That's what I got, great food and excellent friendly service. The circumstances of me being here are not the best, but the hotel has helped and supported me all the way through, and I cannot thank them enough. They made my stay as best as it could possibly be, and if I come back to Martinique, I would stay here again

The hotel as a whole is OK, but the language is not available, no one can speak English, order a meal for a long time, the result is still unexpected, a lot of difficult situations