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Motorcycle guests, 4 floor Japanese room. Check in at 19:30 and go to the room with luggage. I don't complain because there is no elevator inn everywhere in the country. When I opened the door, it was dark, so I looked for a switch of the light, and I saw a switch in the back of 々, so when I extended my hand, I stumbled by the step at the foot, and fell down, and the hole fell from my knees and opened the floor. The step was certainly more than 5 centimeters, and it did not raise attention to paper. I reported this to the master of the inn, and I sent a repair bill to my home later. I was wearing a leather trousers, so I had a light bruise, but I felt complicated about what was good and what was unhappy because I was charged. If I was injured, I might have had the right to claim it. The next day, when I called the inn to confirm the repair cost from the destination, the inn side also acknowledged the lack of safety measures, and the repair cost was half, but it was quite painful because it became ５ digits. If there is no half thing, even the star １ is unpleasant, but you can add the matter to the star １. When the safety measures are a little more substantial, I think it is good to increase the star by １ or ２. The small bath also opens the door and there is no step immediately, and the lights are not always on at night. This inn may be severe for those who ask for barrier free.

The reason I originally wanted to come to Naoetsu was the ekiben ”sai”. I bought it at Niigata Station before and I wanted to eat it again. Where Mr. Heymart is making this ekiben. And the dining room ”Tashichi” on the second floor. Considering this ２ one, it will be highly appreciated already. It means coming to Naoetsu for this ２ one. But the room is not good. Old. In addition to the disadvantage that tends to be in an old hotel, the smell of sewage, the narrow, the shower is weak, and the temperature adjustment is difficult, and there is no face sleeve hand soap or WiFi, but it is not possible to use it at all It is not said that the facilities are good. It can't be said that it is more than the price. I think that the hotel is ”following” in the main, such as banquet, meals and so on. Still, it is not a bad impression because of the good meal and the good front desk staff. After checking out, I was asked to wait in a cozy lobby until the time of the high-speed bus. The room may be a good hotel if you divide it into ”just sleeping”.

It was the last time to go to the Kashiwazaki fireworks festival, but I made a reservation because it was cheap and there was a vacancy. The station was in front of me and the parking lot was saved in front of me. There is Lawson nearby There is also a ramen 🍜 shop, so I don't think it's a problem if you're hungry in the middle of the night. The staff's response was good and comfortable.

ホテルに泊まった、というよりちょっとスリリングなアトラクションに入った感覚。 まずホテル周辺がひどいシャッター街。シャッターが並びすぎて不安になる。 外見もぼろく、入口からフロントまでの道のりが不気味。蛍光灯は交換されておらずチカチカ点滅し、薄暗い。 フロントは静まり返っていて、いきなり無表情の男性が裏から出てきてビクッとする。 エレベーターが古い！ゴウゥゥン！と不安になる音をたてて上に進んでいく。女子2人の弾丸旅だったが不気味さに思わず手を繋ぎ震えながら進む。 安さにつられてホテルを選ぶんじゃなかった！ 部屋も不気味。ベッドの向かい側に大きな鏡があり、気味が悪い。冷蔵庫内に無料のミネラルウォーター、それはグッド。 テレビが一度つけるとなかなか消えない。リモコンが壊れているようだ…寝るときもテレビが消えず、つけたまま寝ることに… 電気を消すと天井にまたびっくり！ 子供部屋の天井に貼られているような壁紙。 暗い中でも緑色の星が光るようになっていて、チカチカして寝れない… 夜中トイレに起きると、ドアノブにある鍵のつまみが横向きになっておりギョッとする。確かに鍵を閉めたはずなのになぜ？誰かが開けた…？ 恐る恐るドアを確かめると、通常と鍵の向きが逆なだけだった…紛らわしい！たまにあるけど！ やはり口コミなどを調べて宿は安さだけでなくちゃんと選ぼうと思った。

Travelling with my mom. Had a brilliant stay even though there were super strong winds on that night. There was perfectly delicious restaurants nearby, only 2mins away was ootoya- excellent food and service. The man who was running the hotel reception was so kind and friendly and went to extraordinary lengths to help us with our luggage and shipping to our next hotel. The breakfast was also yummy, simple flavors but wonderfully traditional japanese fare. My mom has some mobility issues too, so we were glad to see the relatively spacious room and wider than normal bath tub. 100% recommended! One small issue with trip, not the hotel, I would have appreciated a more obvious flag out that the payment made online was a DEPOSIT. The man was quite flustered when I said I paid online already because you have to pay again when you get there then get a refund from trip after checking out. Please be aware of this when you book! But it was my oversight - although trip PLEASE emphasise these things a little more!

It is about 2km from Naoetsu station and a 30-minute walk. It stands out because it is the tallest building in the area. Located by the river, the embankment is convenient for a walk. The guest rooms are built in a typical business hotel, but the stiff beds are different from other business hotels and route-in. There is a large communal bath, a coin laundry, a restaurant, and a vending machine. Breakfast is a general buffet. If you walk 500 meters, you will find a convenience store and restaurants. You can watch BS broadcasting and WOWOW. The employees were polite.

- background The hotel representative did mistake to charge ¥1300 yen less (not fulfill coupon requirement) when I checked in: “another manager officially acknowledged their mistake.” Action: - calling to my room! - posting memo to come to the front desk right away!! - taking about one hour at the front desk to solve the issue even in the evening !!! Question and problem - why not ask me to correct the difference in the checkout? (Seems their awful business rule) - no understanding customer’s time and how to solve issues with the customer (my hourly wage should be more than ¥1300 but even their due to their mistake) Summary and action: Although the representative accepted their mistake (coupon applied-just ¥1300), they spent about 1hour to solve an issue and keep awfully asking me to come the front desk during the stay. Why not ask when I checked out? Definitely it might be related to their unacceptable business system. It seems that the hotel employees are not understanding what the hotel business is and the concept of hospitality especially solving issues of customers Unlike their competitors like APA and Dormy-in, it is such a poor service and not well maintained hotel itself. I am not using anymore my stays chains and not recommend at all. I am also exploring any action to payback my time from their service. In the bottom line, hopefully the Covid-19 will impact on this kind of business to remind not even omotenashi, but just basic hotel customer’s very basic right.