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I was thrilled to experience Jamaica for the first time, and as it happens we were extremely fortunate to have our stay at Sunset at the Palms in Negril. From our initial welcome by Tobian on the concierge team, to our last day exit the experience was top-notch. I highly recommend the resort. Everyone contributed to our enjoyment and appreciation for the beautiful country of Jamaica and our lovely resort, but to add some specific names, we thank Tobian, who gave us our first impression of the resort's quality, Cleon, who was heading the concierge team for our stay, and Andre, Aldain, Sashana, and Tafari who were also a part of the concierge team and were always there to lend a helping hand; Kadian McPherson front desk manager, the sous chef Chef Myrie, also Chef Kenroy, Chef Fitzroy, Chef Sheldon, Mrs. Barrett, and the entire restaurant staff who made all of our dining experiences memorable and delectable. We appreciate Mr. MacFarlane and the security team for keeping us safe during our stay. Our thanks also to Ms. Allen, Mr. Jackson, and the housekeeping team for keeping up our accommodations during our visit. We learned so much during our on-site botanical gardens tour from head gardener Lynford, his expertise aided our enthusiasm for the lovely plants, flowers, and birds we observed. I was able to receive an impromptu swimming lesson gratis from Clavon at the pool, and my thanks to him for his suggestions to improve my fitness. I do not have names,but thank you to the gentlemen and ladies who staffed poolside bar, especially the gentleman working the day of 7 August 2022. Also thank you to the other bartenders who also provided us with lovely beverage concoctions. On our excursions to YS Falls and Black River (highly recommended) our driver Mr. Sinclair was a literal fount of knowledge, not only providing a singularly smooth ride, but also giving us detailed information about the parishes and towns we passed through, and making our day trip the most memorable and delightful. Thanks also to Lacia at the gift shop, we purchased some needed items there, and quality was high. We enjoyed some entertaining nights on site as well, with the inimitable piano playing skills of Paul, who has a vast and varied repertoire that we were able to enjoy. I could go on and on! We definitely would love to return in the future! Thank you so much Sunset at the Palms for such a fabulous first stay in Negril, Jamaica!

We absolutely love the Royalton chain of hotels and Negril did not disappoint. The vibe team was the highlight for us they brought the energy and made the stay even better for us! The only bit of feedback I could give was I feel the hotel could do with a little bit of maintenance/TLC in areas. The restaurants were not always open, the water pressure was a little low, and there were a few power cuts. Also I wish someone had explained to us how the app worked for booking dinners when we arrived as this was new to us and we did not know you had to book through the app. That being said the good made up for the negatives. The hotel was stunning with amazing views and the excursion providers within the hotel made the trips out of the hotel very easy. The Michael Jackson entertainment and Bob Marley nights were amazing and the food in the **** shack was unreal !! I want to give a special shout out Christine the waiter in Calypso and Elijah and Skye (Kieran) the taxi drivers for ensuring our safety when we left the resort to see the town of Negril. The drinks were amazing, and all in all everyone in the hotel was so attentive and really looked after us. Overall a lovely stay and I would recommend !

The resorts itself is pretty nice. Our room was clean and the A/C in the room worked well. The A/C in the restaurants and bars were not great. Sweated alot while waiting for dinner unless we stayed in our room till time to eat. They dont really have any nice indooor bar. The food was pretty good but did notice some unsafe food handling practices and most of my party experienced diarrhea at some points during the trip. The Italian restaurant was the best... The restaurants and bars ran out of food and liquors often. We never knew what any specific bar may or may not be out of. Only 2 kayaks and 2 paddles boards for guest; seems cheap considering they have over 250 rooms. About 75% of the employees didn't have good personalities and could use some training on hostility; compared to the crusies and AIs in Mexico they weren't close. The 2 best employees we encounter were Christina at the swim up bar between building 8/9 and Dwayne at the main outside bar by the lobby. Both we very friendly and personable. Christina made our vacation enjoyable and the most fun! We enjoyed several days of hanging in the pool chating and laughing with her. My entire group loved her and would want to come back to just see her!! ❤️ Overall good experience, however the resort has alot of room for improvement.

Very nice hotel on the beach. Hospitality was top notch. Every staff I encounter was alway had a smile on their face, professional, respectful, pleasant and helpful. This hotel has the best breakfast. I was so full, I did not need to eat again until dinner time. I had oxtail for dinner and that was so delicious. The bar has excellent drinks. My drink was rum punch after the first drink o was very mellow. Housekeeping did an excellent job it my room. Bed was very comfortable and slept like a new born baby. The ocean view from my room was breathtaking. Thank for your excellent service and will definitely return. The sand on the beach felt like baby powder on my feet.

We have stayed at this wonderful hotel for the fifth time since 2011. The property is barely 30 meters wide and maybe 200 deep. A small footpath meanders through the complex. A few older bungalows and also newly built ones, which sometimes have two or three floors. These buildings are reminiscent of Venice in color and are decorated with beautiful wooden structures. The stairs are also made of wood. Countless palm trees and other trees run through the entire area. Like a small jungle. We have not stayed in a nicer facility in the whole world and the world is big. The new rooms are very comfortable, the older ones are no less pleasant. The bathrooms are slightly smaller than those in the new rooms. The room service is great, the maids very reliable. We are here for 4 weeks this year. It is therefore of particular importance that the mattresses are good. And they are awesome. The rooms all have a fridge, a kettle and a container where you can get ice cubes. The breakfast, see photo, is very simple, tailored to American standards. But toast, butter and various egg dishes were enough for us. There are about 30 rooms in the hotel and sun loungers on the beach, which are very aesthetic and comfortable. About 15 umbrellas, but they are completely sufficient, because there are also a good stock of trees in the sun garden and plenty of tree shade. More palm trees have been planted and will provide more shade. There are various beach vendors, we love the food and drink offer, but they are really not pushy and are not allowed in the area of the sun loungers. I like to repeat myself, the facility is awesome. The maids have been here for a very long time, we always find the rooms very, very clean. The WiFi system works very well. The COVID rules, especially wearing a mask and disinfecting hands, are well observed. Additional points have been set up with sinks and disinfection. The beach is awesome too. Very clean Caribbean sand. You go into the water with a slight slope, no coral, no stone and no sea urchins. The perfect beach, which also stretches several kilometers along the sea as if pulled by a string. Lots of options for a drink. And Negril is to the west, which means there's a sunset every day. You can go to elegant West End restaurants in Negril, but you can also pick up simple fare at stands, jerk chicken is a hit here. If you don't want to eat at the hotel. (Cesar's salad with chicken here is world class, calamari rings not really) Cash, ie US dollars or Jamaican dollars, you can get them at any cash machine (ATM) with an EC card. The courses are almost without fees, in contrast to the credit card. When you arrive there is one right at the entrance to the small airport or on the opposite side of the street in a shopping center. If the hotel compl