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We just stayed here 4 nights (superior triple room) & the ac worked great! It was individually controlled & got the room very cold to sleep. We were able to get some ice from the bar to bring to the room although note that the bar is NOT open yet (only water or ice). The breakfast is 7-9:45 & they DO lock the door at 9:45,, coffee there is in the machine so it seems possible that you could bring a cup up to your room. 2 things to know: only **1 key per room**so you can not leave your partner. Had I known this, I may have kept looking for another hotel. Also, there is no iron in the building. Great & safe location! Tons around! Coop grocery ~2 blocks & the AP shuttle bus ticket booth(stop is just 2 more blocks) Tip for early overseas arrivals: if you arrive very early before check in, there are 3 sofas in the back of the hotel, past the main lobby & bar, going right towards the breakfast room; when it closes at 9:45, they turn the lights off & there is no foot traffic. I could see waiting/falling asleep here lol after an overnight flight while waiting for “check in”

This small property is conveniently located near the important attractions and shops nearby. Be aware if you drive to the hotel - entrance is very unassuming and we drove past it twice! Rooms are decent size and the bathroom is well appointed with a decent sized bathroom by European standards. The rooftop restaurant offers a wonderful view over Palermo and its port. The menu is wonderful for both breakfast and dinner and so is the service. We had dinner on our arrival night and were well taken care of by Natalia. This rooftop location is one of the biggest reasons to stay here. Sadly we were only there for one night but did enjoy every minute of our stay!

I had a tough time giving InCanto an average rating, because it was definitely not average. The good qualities were really great, but the bad qualities were really bad. First the good - The room was large & comfortable, located right in the middle of everything, a few steps away from the famous Four Corners. I loved the breakfast every day delivered right to our room. Lots of great places to eat and drink, and sights to see, just a short walk in every direction. Now the bad - InCanto is difficult to find, since the main entrance, the one with a sign, is inside a private building up on the 2nd floor (or 3rd floor for Americans.) There is no signage on the main streets, and only a tiny sign once you find the otherwise generic door located down an alley. I asked many locals for directions when I was only 1 -2 blocks away, and nobody had ever heard of it. The Four Corners is very close, and very LOUD. Live music starts early in the morning and continues until late at night. Well after midnight, after the music stops, people walk through the streets shouting & kicking beer bottles. It's never quiet, and you easily hear all the noise from inside the room with all the doors & windows closed. The front desk is only staffed in the morning, so when we could not find the place in the afternoon to check in, nobody was there to answer the phone. There's no elevator and no help, so be prepared to carry all of your own luggage up two flights of narrow stairs. We had a misunderstanding regarding our bill. It worked out fine in the end, but we couldn't just go to the front desk to fix it, we had to do everything online, so something that would have normally taken two minutes wind up taking half a day. Our room had a nice wood floor, but there were tiny nails sticking up through the floor. We normally don't wear shoes inside, but after having the nails tear our socks and poke the soles of our feet, we had to keep our shoes on. For me, the negatives outweighed the positives, and I would not stay here again or recommend this place to anyone else.

Just spent 10 days at the B&B Maxim in Palermo. Great city and a wonderfully located hotel. Our room was ideal and nicely furnished. Francesca was a brilliant host. Very helpful and informative about where we could visit in Sicily. Helped us with booking tickets and nothing was too much trouble for her. Visited Cefalu by train and the Sicilia Outlet mall by bus and basically walked the city of Palermo as well as using the hop on hop off bus service. Felt safe even at night. This was our first visit to Sicily and I’m sure we will be back. I recommend the B&B Maxim as the place to stay and Ottos as the place to eat

L'accueil de Luciano a été tout simplement merveilleux. Malgré un litige avec l'organisme organisateur de notre voyage, Luciano a vraiment tout mis en oeuvre pour nous aider ,et régler très efficacement le problème. Et ceci sans se départir de son sourire et de son amabilité. Un grand merci à lui!

Close to the city center and main shopping area. Car not needed and parking in the area of the city a challenge. Room was spacious and tidy but needed updating. The refrigerator only functions when you're in the room making it a challenge to keep anything cold. Comfortable shower but the door barely worked as some plastic hardware was brittle and broke. Friendly staff was helpful when approached but did not go out of their way to anticipate problems. Breakfast was extensive and the bar (coffee) staff very friendly and professional. Note that we booked two rooms in anticipation of a working family member but had to cancel one after she got COVID. The hotel refused to provide a refund for the cancelled room AND we paid additional for an extended stay in the remaining room as we waited for a negative test while she quarantined in another location. Additionally, while the staff (mostly) observed COVID protocol, most of the guests did not.

Like many locations there is good and bad. First the good. The hotel is in a nice location by the marina. Food at the restaurant overall was above average but the staff work tirelessly. That is where it ended for us. The front desk was rude and not helpful for the most part. They seemed annoyed every time we asked them a question or for a recommendation of places to eat. We had two rooms. One smelled of smoke and the other of mildew. The AC rarely made it cold in the room. The hotel seems to have been updated recently but the rooms were dirty/dusty and run down in many areas. If you pay for the water view then be prepared for it to be very loud-especially on weekends. There is a busy street and many parties right outside your window. If you are from the US, expect there to not be wash cloths. That is not uncommon in Europe and this hotel was no different. Lastly, we purchased a third room for a friend who's flight got canceled. This hotel would not refund us and walked away from us when we tried to get an explanation other than ”it is our policy”.