Best Monterenzio Hotels

There is a lot so I am just going to point form this - WIFI was crappy - No hot water in shower even though they came up to fix twice. Hot water at sink and bidet, just not the shower. - First night checked in at 6:30pm after travelling 24 hours and there was a wedding until 1am. Music was loud. Then the next Friday there was another wedding until 1am and the music was getting louder and louder with each song. Complaints to the front desk did nothing. Perhaps they could have let us know this before booking. - Same menu for lunch and dinner which never changed. Definitely not a 7 day menu. - Rooms smelled mildly of sewage and musty mildew. - Beds are outdated and hard. - Housekeeping would constantly leave you with less than half a roll of toilet paper and most days just made the bed and wiped the sink. Several days we were skipped completely. - No screen on window to allow ventilation. Others in our party complained of bugs in the room as a result. - Not allowed to use AC during the day and at night we were told no lower than 23 degrees. - Safe never worked and isn't even bolted down. - Pool is NOT for paying guests. It is only for locals. If you want to use the pool you need to pay extra. After putting up a fuss they allowed us to sit by the pool however not use the pool. - There were 6 of us have lunch and laughing at the pool area and were were politely told to be quiet as we were bothering the locals who were sitting behind us. - Restaurant staff were friendly however would frequently forget your order and meal completely. - Owner always looks angry especially if you spoke any language other than Italian. 10 years ago this could have been a 4/5 star hotel. Now its old and musty and needing repairs. Save your money. Go somewhere more updated.

We reserved a week (6 nights) at this hotel. The reservation process was not easy. Any question you ask, they ask you to send an email. That’s fine as that is the way things work in Italy. However, they did not answer emails. We thought to ourselves that if the reservation process is that challenging, maybe that is a sign. Nonetheless, my wife decided to try one last time and all fell into place. We should have listened to our first impression and instinct. The hotel is beautifully located on an elevation which gives nice views. The rooms are modern and nicely decorated and equipped. However, the service is far from the 5 stars they claim to be. Prior to our trip, we tried to enlist their help to recommend and possibly reserve visits fro prosciutto tasting, cheese tasting, and wine tasting. The front desk staff was not responsive. Called and spoke to the manager. She managed to reserve wine tasting but none of the others. “They never got back to me” she said. Hmmm. OK. A little strange that a 5-star hotel of this size would not be able to reserve these things, which are super common in the area as we found out upon taking on the task ourselves. We served as our own Concierge. Reserved visits and it was not as hard as she made it seem. The prosciutto and cheese makers got back to us just fine and reserved a visit. We had reserved a suite and a room. Upon arrival, we were informed that the room was upgraded to a suite. Nice! Unfortunately, after the first night, using the shower resulted in flooding the room. The night person who was on duty was very nice and did his best to help clean the water but could not fix anything. The next morning, we informed the day staff and they were to look into it. In the interim, we were told not to use the shower. Not the response we had hoped for. No “we can move you to another room. Sorry for the inconvenience, etc..” The next day, workers came to fix it - supposedly. Upon returning after a hot day visiting the area, we tried to shower: flood again! Next day, spoke to the same front desk manager. It turned out that they “fixed” the bathtub, which was not at all leaking. She acknowledged this was miscommunication between her staff and herself. She did not offer anything more than “I will speak to them”. We are now 3 days without a functioning shower. Workers returned the next day and we were informed by email that the shower cannot be fixed. They offered to move us to 2 different rooms. We are now nearing the end of our stay. And the prospect of packing everything and moving when we have 2 nights left was less than appealing. Had this bee offered initially, rather than 2-3 days later, it might have been better. We explained this. We also expressed dissatisfaction about the whole situation, including the miscommunication that took place that led to further delay to figure out the issue, our inability to use the shower in the room, etc. The manage simply offered “I will speak to them”. No show of any apolo

That was perfect choice comparing price to what you get. We could park for free in front of hotel. Room was great with everything inside. 24h reception and very kind people working there. Breakfast was really great with high quality product. I reccommend this hotel warmly.