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Arrived here from Milan with the family via a rental car. **Check-in:** We may have missed the check-in process, thinking we could check in at our hotel directly. However, there is a main reception area in the resort where you need to check in prior to going to your actual hotel. The reception/information desk at your specific hotel is primarily for information purposes. **Room:** The room was clean and served our needs. I wouldn't class the room as fancy, but it was well tended to by the staff, who always greeted us with a friendly smile and a ”good morning”. The bathroom was clean and practical, though the lime green tiled floor reminded me of a 1980s bathroom back home. There was a free safe in the wardrobe. The hairdryer in the bathroom was terrible; you'd have more wind and heat from someone coughing on your hair to dry it. **Parking:** There is plenty of free parking at the resort. We parked in the underground garage of the Parc Hotel. Another guest asked if I had seen anyone around a nearby hotel car park, as her car window had been smashed and her bag taken. How true this is, I have no idea. Use the more secure garages provided if in any doubt. **Shuttle:** There is a free shuttle that goes from various locations in the resort. It is free of charge and runs hourly throughout the day. It stops at certain times for the driver to have dinner etc. (I assume). It drops you at the nearby town centre of Peschiera. **Pools:** The outdoor pools do not require hats, but the indoor pool does. The pools are clean and very child-friendly. There are quieter adult pools too. We stayed at the child-friendly pool located between the Parc Hotel and the Lagoon pool. The slide and other features are good but appear to only ever be on in the afternoon when a lifeguard is present. **Supermarket:** We used the local supermarkets to stock up on bottled water to save us from using the contents of the paid minibar in our room. **General Info:** We used the QR code at the info points to gain access to discounted tickets to Gardaland Resort. You still have to pay 7 euros to park there on top of your ticket. All-inclusive: We met a family who opted for this option at the Parc Hotel and could only use their wristbands at the Piano bar or when the ad-hoc bar next to the Parc Hotel info point opened in the afternoon. They could NOT avail themselves of the all-inclusive package at any other bar, as they were informed these were sublet to different companies. Something to consider.

We would highly recommend this hotel. It is clean, comfortable and quiet, with spacious rooms. The breakfast is well appointed (the cappuccino is amazing!), the room and bathroom are nice, the beds are very comfortable and the housekeeping staff does an excellent job of cleaning the rooms (not a speck of dirt anywhere) and making sure there are more than enough towels for a family of four. Most importantly though, the customer service is exceptional at this hotel. The management and staff all went over and above on making us feel very welcome and at home at this hotel. They are extremely hard working and it is apparent they all take pride in providing exceptional customer service. Every person we met at this hotel was friendly and helpful. We would highly recommend this hotel for anyone visiting the lake garda area.

Very good experience the thermal park is beautiful set in woodland the park is excellent the thermal lake are out of this world and the cave is an experience to savoy They have a glass house which is the cafe with takeaway food or sit down beautiful place place to eat service just has good My wife had a treatment at the wellness center she said it was top class The only problem I had was find the car park it's not near to the park its not dar but it was difficult to find you pay on the way out 5 euros for the day It's 5 euros for the sun beds take flip flops all in all a great experience give it a try