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With Bolzano picked simply as a midway stop for our drive from Germany to Tuscany, we weren't expecting too much of the town but this hotel looked promising. We were pleased that BOTH exceeded our expectations. The city is vibrant and picturesque to where we wish we had stayed a few days instead of just a day and a half. As for Hotel Hortenberg, it was delightful and had an impressive feel. Our room (101) was clean, spacious, quiet, tastefully decorated, and with a generously sized bathroom. We found the staff to be welcoming and accommodating throughout our stay. The breakfast bar had something for everyone, with all selections fresh and well supplied. The garden and pool area were a pleasant oasis where barely a noise was to be heard from outside the property walls. The view up the mountain towering over the hotel and neighborhood was impressive. We hope to return to this area one day and to choose this hotel again.

This hotel was meh and felt a little scammy. We ended up in Bolzano for 1 night coming from the Dolomites and didn’t have a room anywhere. I always prefer to book directly thought the hotel rather than a third party and on their site, it mentioned a double room with breakfast for €117. I emailed right away and within 20 minutes received a reply with a quote for €195. I asked about the cheaper rate and was told it was no longer available, so I booked at the higher rate. However, once we checked in the following night, I got curious and checked again for the same night and the €117 price said it was still available for that night. I felt like they used that to lure you in. The hotel itself was clean and the staff were friendly but our room was a little outdated and the floor felt like there were soft spots or holes in multiple places. I can deal with outdated but the holes covered by carpet were weird. The place was clean and a good size and also fairly quite so no complaints there. In addition, they had parking available for a few. When you book you have to select their garage, however, the do have a few uncovered spaces available that are a little cheaper but are first come first served and not reservable so ask about those. If you are coming by car, get directions on where to park before you get there. It is in a busy area right by the train station so we pulled into the garage next door and ended up having to pay and extra €2,50 AND had to move the car. The location is great for both the train station and the old town is walkable in about 5-10 minutes. The breakfast selection was quite large and had an assortment of coffee, pastries and fresh items.

A very special and unique boutique hotel to stay at. The location is excellent since I travelled by train and it is near the station and it is also near the main square with many shops and restaurants around. The most impressive feature of the hotel is the beautiful garden that contains a glasshouse, restaurant, bar, pool, arts, etc. Was also able to get a hotel bike and visited an interesting castle nearby. The room is large, comfortable, clean, with excellent view of the local mountains nearby. The breakfast was also fabulous. Have no complaints, but only compliments to the staff, service, and facility. Really enjoyed my stay and would do it again!

Steps away from the main Christmas market. We could actually saw the market from our room. Although the Christmas market itself is not as big as other cities/towns like in Nuremberg, Munich, Vienna, Zurich, etc. but the old town itself is very charming. Walking distance from the train station (less than 10 minute walk). We booked a comfort double room. The room itself is quite spacious. When we travel, we always ask for a room with no interconnecting door. This time we ended up with a connecting door to another room, however surprisingly we did not hear any noises. We're told the hotel was fully booked thus that adjacent room should have been occupied as well. Lots of closet space, mini bar, hot water kettle for coffee/tea, slippers, bathrobes, free Wi-Fi, air condition and a window that we could open. They have parking garage as well. Lots of shops and restaurants in the area.

We just came back from a couple of days holidays in Bolzano. this hotel was one of the best hotels we have been so far. Excellent location (7 minutes walk from station and right in the center of town), immaculate and good size rooms, wonderful spa and Jacuzi, ... Breakfast was good but a bit limited on variety. Staff are very friendly and helpful, specially Shabab who gave us a lot of super useful tips about the city and sightseeing. He also helped us to upgrade the room which was amazing. We could not fault anything in the hotel. We were also impressed with free Bolzano Card which was offered by hotel and is really fantastic for using cable cars, buses etc free of charge. We'd definitely go back.