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We stayed in this resort for three nights from 24th to 27th Dec in Premium Room number 516 on 4th floor. The size of room was quite spacious and big. The room was clean. The bathroom size was also quite spacious and clean. As a bonus, it also had bath tub:-). All the staff including housekeeping, restaurant and front desk were very helpful, friendly and providing very prompt service. Buffet breakfast was of good quality and taste ***** with wide variety. However, the breakfast was served on 1st floor which was just a plain hall having plastic tables and chairs. Location of this resort was good as it meant that we were out of hustle-n-bustle of Udupi city. The distance of this resort from the nearest beach was just 15 minutes walk. The interior of the room and the hotel was dated. The rooms need painting. The furniture in the room such as wardrobe, cupboard etc needs polishing. The lobby in the reception area also had many patches of leakages and faded painting. Overall, this resort is in need of immediate refurbishing. They had provided Kettle and coffee mugs. But there was no tea bags/coffee/sugar sachets. I asked for the same to the reception but they said they can't provide the same. I also requested for hand towel, for which I got the same response from reception. Finally, since we stayed here during Christmas season, the price being charged was 2.5 times of normal rates. The price didn't justify the points I mentioned above. Unfortunately, for me it didn't turn out to be value for money.

The hotel staff were very helpful, the location of the hotel is perfece and the parking space is very nice. However, The following things can be improved in the hotel. 1. Providing water bottle - Half litre water bottles ( non branded, or may be I will call it locally branded ) were provided. This can be replaced with a one litre branded water bottles so that as a guest I am very comfortable with the brand that I am using. 2. The AC in the room was having a little smell, I believe it is due to the AC machine which is old enough now for replacement, this can be fixed to make the guest feel more relaxed at the room 3. Since the booking was done, breakfast was complimentary, However, when we visited the breakfast counter, the ambience looked as if the breakfast was more of a obligatory event for the hotel. Choice of food was very less and also the quality of Dosa items especially were pathetic, the sourness in the dosa batter was evident in the smell of the food. Even though this was informed, at the counter itself, I did not get any response which made me feel that as a guest I am not being treated properly.

This was by far the worst hotel I have ever stayed in my life with regard to the overall ***agement of the Hotel. This hotel is placed very well in the heart of the city and has decent rooms. The problem starts when you book the hotel rooms from online aggregators like MMT or Cleartrip. The check in time as mentioned is 1 PM and it is a very inconvenient time for most of us. I requested the hotel to let me in by 12.30 and they said no and asked for Rs.600 for allowing me for checking in half an hour early. I visited near by places and later checked in at 3.30 PM. The bed and linen is very dirty. The pillow is very thin, I asked for an extra pillow and they told me to cough up Rs.30 towards extra pillow. We were 3 of us and 1 water bottle of 1 ltr was provided. We ordered room service and went to sleep by 10PM. At 11.30 PM someone rang the bell and when I answered, the waiter was standing asking if I want anything else to eat. I told I had enough and was sleeping. He told me to clear the bills immediately and made me clear the room service bill at the middle of the night. I told them we are a family and won’t run away without paying you. This is one of the worst experiences of my life where the ***agement of the hotel has so much of trust deficit. If you are staying here, remember to carry your own toiletries and towels. The towels are very old and stink. Overall worst experience. Stay at your risk.

Could not wait to share # Same positive vibes # same hospitality # smiling faces everywhere# Good thing is that GM patiently hear the customers # yes good news they have open one more 5 star hotel near this hotel named Ocean Pearl timesquare visited the hotel very big property plus 5 star facilities i am still enjoying my stay till 11th Dec time to go for dinner will chill with thanda thanda beer with mouthwatering Kane Masala , golden fish rawa fry ,chicken dishes ,ya ya come join us terms and condition apply please pay your own bills by the way forgot to mention Mini Gadbad