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Our stay at this 5-star resort in Goa was far below expectations, and we left feeling deeply dissatisfied with the experience, especially considering the price. Check-in and Initial Impressions: The check-in experience set the tone for the stay – unwelcoming and chaotic. Despite emailing ahead to inform the hotel of our 10-year anniversary, there was no acknowledgment of the occasion. The package we booked included a welcome drink, but this was never offered, and even basic hospitality, like a glass of water, was absent. Room Quality and Cleanliness: The room was underwhelming and lacked the cleanliness one expects from a property of this caliber. For the rates charged, this was particularly disappointing. Breakfast and Dining: Breakfast was another letdown. Unlike other 5-star resorts in Goa, it wasn’t clear where to order freshly made food, and staff seemed unwilling to accommodate special requests unless I insisted on speaking to the manager. Shockingly, I had to ask every single day to speak to the manager, even when dealing with the same staff members. Their reluctance to assist without managerial intervention reflects poorly on their service standards. Inconsistent Policies and Smoking Rules: My husband enjoys a cigar in the evenings, but when we inquired about smoking near the pool, we were informed there was no smoking allowed anywhere on the grounds and directed to stand outside. While we accepted this rule, we later observed other guests openly smoking cigarettes on the premises. This inconsistency in enforcing policies was frustrating and felt unfair. Positive Aspects: It wasn’t all bad. Once I finally managed to speak with the manager, they made efforts to accommodate my breakfast request. The SPA experience was genuinely delightful, and the pool was well-maintained and enjoyable. Reception and Staff: The reception staff were the worst we encountered, offering nothing beyond polite smiles and nods. Their default excuse for any issue was that the manager was ”in a meeting,” but I later learned the manager was actually on leave. This dishonesty and lack of transparency were incredibly frustrating and undermined trust in their service. Final Thoughts: While there were a few highlights, such as the SPA and pool, the poor service, lack of cleanliness, inconsistent rules, and dishonest staff overshadowed them. For a 5-star resort, this property fails to deliver on both basic and premium expectations. I would not recommend this hotel and suggest looking at other options in Goa for a more consistent and welcoming experience stay at hotels Such as W Hotel, Marriott etc.

Our first visit to Goa we stayed here for 9 nights 10 days , what can I say hotel staff amazing can not do enough for you , onsite restaurant served lovely food , breakfast , Lunch and dinner plus snacks . Rooms, we stayed in a suite as we had our disabled son with us , it had patio doors ( locked with 1 bolt quite flimsy}opening out on to a terrace overlocking the pool , the room was very spacious . Overall the room was in need of refurbishment but spotlessly clean , we loved the fact that is was cleaned every day and clean sheets every day and very good air con in both the bedroom and lounge area . Pool was clean and we had it to ourselves for nearly all of our stay , Sun loungers all 4 of them in very poor condition as were the brollies these do need replacing asap , there are 2 pools one behind the restaurant we did not use this one , but it was again very clean and sun beds same condition and need replacing, there is also a children's play area that also needs attention . Electrics in the room questionable some kept sparking . Communal areas are very well kept and clean the pots and plants around look beautiful . 24 hour security on the gate so didn't worry to much about the patio doors, lovely guys . Free transport to Baga beach and back from the hotel . Overall we had a brilliant stay and would not hesitate to return , would love to see the sun beds replaced as they did not look very welcoming and broken so was sure how safe they would be .

Thank goodness we decided to turn our backs on TUI and go with our instincts and past experience’, after all the issues and offers of alternative accommodation we could not bring ourselves to turn our back on the MD and how pleased are we that we didn’t listen to all the negative reviews given by those that obviously don’t realise a good thing by listening to a holiday company that are only after one thing. How can this place be compared to other hotels? The location, the staff, the scenery can NOT be matched by any other accommodation in GOA. That’s my opinion and the opinion of my family and all the negative reviews that the hotel has become anything other than what we have had over the last 18 years is totally inappropriate, nothing has changed apart from not as ***y moaning British as previous years. O and the mini bar doesn’t get stocked unless you can actually be bothered to ask and then they will gladly stock it no problem. The TV doesn’t have a 100 English Channels but none of us come to the MD to sit in the room watching TV. Whilst the rooms are dated they are clean and bedding and towels changed daily, again rooms being dated just gives people something to moan about because surely no one comes to the MD to sit in the rooms. Also a lot of Indian guests this year really enjoying there holidays that also seems to give an excuse for people to have a moan, well if u don’t like Indian holiday makers in there own country it’s maybe time you stayed at home in the cold weather watching TV with the heating on. To all the staff at the MD keep up the good work as we appreciate you as much this year as we have for the last 18 years. Our flights are already booked so see you all next year 👍👍👍.