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Drilling service, cordial reception. Rich activities and ancient history are deposited in every corner of the castle...all of which make people feel more comfortable and relaxed. Going to Ashford Castle Hotel is not to enjoy its luxury (it is not luxurious) but to enjoy time travel, experience the architectural art, decorative art, art of life, extreme service, and the beautiful surroundings of Ireland 800 years ago. natural scenery.

Stayed here for 3 nights. What a diaster. 8 couples not provided with rooms as requested. Staff not very helpful. Management said it was impossible to accommodate the 8 couples with rooms with walk-in shower as hotel was full. Large group leaving next morning and rooms would be available, but we would have to stay in the rooms allocated for 1 night. Not at all convenient. Large room, no charge point for phones, no toilet roll holder and no towel holder. Bed comfortable. Moved next morning. Some staff on duty at reception need to go to smile college. Again not as helpful as they could have been. 2nd room large n spacious. Would you believe there were 6 charging points for phones but still no towel or toilet roll holder. Where did you get 4 * from as not up to that standard. Bar staff run off there feet as there was only one on duty, brandy served in small glass, not a goblet, that’s not up to 4* . Goblets were sitting next to optics. Maybe bar staff should go back to school to find out what glass is for what drink. Food good n restaurant staff pleasant, especially Anna, who wasn’t on duty when we left although we had spoken to supervisor of restaurant to let her know about the service we received from this young lady. Won’t be staying again as the right hand doesn’t know what the left one is doing.

We were very disappointed with the chairs in the room. They were nothing like what were in the pictures on the website. They were hard stackable chairs that you would see in a hall for a meeting. They were very uncomfortable. The bar was very cold on the Wednesday night. We asked to move from near the door where it was very cold. On the plus side, the food was very good and reasonably priced. The staff were all kind and helpful. One other thing I would say that as a 4 star hotel, I would have expected more bathrooms with shower cubicles. The only rooms with a shower were accessible rooms which have connecting doors to the next room. We have bad experiences of these types of rooms where there is no privacy as you can hear everything in the other room through the connecting door.

My wife & I stayed three nights. This was our third visit to Knock. Very enjoyable again and thanks to Stephen Rogers manager for giving us a refurbished room 119. Walk-in bathroom nicely decorated but only concern was the shower wasn’t powerful enough. Accommodation increased the valve but it only improved it a little which overall was a bit of a shame. The most important part of the show should be the power. The dinner package we had was 10/10. Nice plenty of shoulder of lamb absolutely delicious and next day big portions of Irish beef thick cut and very tasty. Full marks and highly recommend was the waitress Anne. Very polite paid real attention and customer service 10/10. We will be back again and next time will bring our young adult son and daughter. Attended the old church mass and baslisca on Sunday. The cafe which is 5-7 mins from the basilica serves delicious cakes with cream and ice cream.