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We had originally came for food on Sunday as we had no power at home. We were greeted by the manager Lara who was able to grab me and my family a table and went above and beyond to make us comfortable. She happily let us charge our phones and devices in the back as all the plugs around us were full. A special mention to our server Katie aswell. Both girls were very friendly and the food was great.

My wife & I stayed three nights. This was our third visit to Knock. Very enjoyable again and thanks to Stephen Rogers manager for giving us a refurbished room 119. Walk-in bathroom nicely decorated but only concern was the shower wasn’t powerful enough. Accommodation increased the valve but it only improved it a little which overall was a bit of a shame. The most important part of the show should be the power. The dinner package we had was 10/10. Nice plenty of shoulder of lamb absolutely delicious and next day big portions of Irish beef thick cut and very tasty. Full marks and highly recommend was the waitress Anne. Very polite paid real attention and customer service 10/10. We will be back again and next time will bring our young adult son and daughter. Attended the old church mass and baslisca on Sunday. The cafe which is 5-7 mins from the basilica serves delicious cakes with cream and ice cream.

Booked over the phone for a Sat night, hotel put the booking into a Thursday night the month before. I didn't spot this detail on the confirmation as I've never encountered this issue before. While on return from business travel I get a Call on the Thursday night a month prior to ask if I am checking in, confirmation had been sent but I missed due to work travel. The following Saturday after this mess up I called to confirm my accommodation (for a burial of an English relative) the hotel then informed me they were now fully booked for said night, but had a room and would review and call me back - I followed up with an e-mail. I received no feedback, and 2 weeks before I need the accommodation I call and just get an absolute horrific response from the Manager - threats to debit my card, and she tells me my card was attempted for debit but rejected. Also told I need not discuss what happened as hotel knew it all Hopefully I will figure something else out as I have to travel - but in all my life I never experienced such AWFUL COMMUNICATION. Mistakes are made but own them - I should have checked confirmations, but am not responsible for entering the wrong date - the hotel did this.