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Once again the photos are misleading! Questionable hygiene: yes the team sweeps and wipes but is it cleaned? No ventilation during cleaning with musty smell and cigarettes impregnated in the bedding! Located between a mosque and a railway and constant valets of planes (the nearby airport: can be an advantage in saving time.) Absence of kettle in the room Bathroom with a large useless bathtub and spartan shower obviously smells of reflux bungs. Non-English speaking staff. Overall bad experience

Very close and convenient to the airport. Rather than waiting for the free shuttle, we downloaded the Grab app for a fast pickup and ride. The hotel staff were very helpful via WhatsApp in advance of our stay and we appreciated their excellent communication skills in English while we were there. The breakfast was fun and impressive in a beautiful big dining room with lots of fresh food options and jazz music for ambiance. Room was very clean and spacious--we asked for an extra bed so three adults could stay in our room and they actually set it up with two extra beds! Would definitely stay here again going in or out of Medan. There is an ATM in the lobby, very helpful given the challenges of finding money exchangers. Note, the hotel's name has changed--it is now D'Prima Hotel Kualanamu, not Prime Plaza.

Pros: close to airport free airport shuttle at certain times Large room with comfortable bed, seating, large fridge freezer, tea and coffee making facilities, air conditioning A few cafes and a small supermarket within walking distance Cons: Staff speak very little English Fitness room large and well equipped with low quality cardio equipment and weights but had to ask member of staff to switch on electricity. Also there is no air conditioning despite there being an air conditioning remote in there. Opened all the windows but it was like working out in a sauna, virtually impossible. Plus no towels or water so all the machines I used were covered in sweat. Pointless having a gym if you can’t actually use it. Plus it took some time to find as most of the staff couldn’t tell me where it was. We couldn’t take advantage of the airport shuttle as the times are limited. No shuttle after 09.00 until 12.00. We asked if the staff could order a taxi for us and they told us to use the Grab app. Taxi cost 65k. Hardly any toilet paper in room so had to ask for more which the staff didn’t understand It’s a bit of a shame as with a few tweaks and staff training this could be a great hotel

We stayed at The Crew hotel for one night before heading to the airport. A shuttle in the morning as well as breakfast in the morning served from 6 am was included which was very convenient. The staff at the check in wasn't very friendly and seemed to be annoyed with the questions we had. Moreover, make sure to have 1000 IDR in cash since it is the deposit. Overall the room was really dark and could have been a bit cleaner. However, just staying for a night close to the airport and with the shuttle and breakfast it was a good choice and can be recommended for that purpose.

Rooms/beds ok and clean for Indonesian standards. However, staff do not speak English, which I cannot understand for a hotel so close to the airport. Check-in took very long - even for the Indonesian guests in front of me. No explanation about the rooms, which story I have to go etc. You are let alone. Further, they scam with the airport shuttle service. It used to be free before Corona, now you have to pay 50k, but BE AWARE, they charge this per booking and not per group. I was with a group with two separate bookings and they charged us 100k, which is ridiculously much for this 10min ride. But still one car. Better book a Grab! Cheaper and no scam.

Pros: The location is great, there are a few cafes and restaurants and an indomaret nearby, and it's close to the airport. Also the staff is very helpful. The room is well laid out for the size. The wifi is good. Con: It wasn't really clean. The faucet in the bathroom was heavily calcified. I accidentally lifted the bed sheet and there were hairs on the mattress that weren't mine. Walls are very thin, bring earplugs as people come and go at all hours of the day. Coat hooks would be nice too as there is hardly any space to put things down. I can't imagine two people with large suitcases staying there. Breakfast is a joke - toast, butter and chocolate sprinkles. You can then leave that as it is.

A new hotel in 5 min drive from Kualanamu airport, pool with soft water, clean and safe for eyes w/o protection, nice park with the Chinese calendar style. Duplex cottages line and selfie’s alley are the most stylish

A very nice place to stay. The hotel is located near to the main road with easy access to the Lubuk Pakam town. The room was big and clean with friendly and helpful staff. Place is nearby Kuala Namu Airport with free hotel shuttle. May use Grab services to move around.

The room below the location is close to the parking lot, so there is a sound from outside.