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Very very disappointing!!!! I stayed at 610. And by the time we stepped out of the lift, we could smell rubbish in the air.. And then, We experienced a very bad service, with misleading information given by receptionist, housekeepin and the laundry form. We would like to have pressing service, they said it’s not available and we need to go with complete laundry or dry clean service and we are fine with that (however, pressing services are available in the form!). They confirmed that the laundry can be done within hours and we can have the clothes by tonight. Turned out when we call the housekeeping service to order the service, They cannot do that as it was already passed the service hours. Wait what? Why was it so different? Housekeeping said that We need to drop the clothes by 12 noon at the latest to have it done by tonight. However, something odd that it was clearly stated in the laundry form that there are 2 laundry services, i.e laundry received from 8-10 and returned at 17.00 on the same day; and laundry services applicable from 8-16.00 returned/sent on the same day within 4hrs with extra charge of 100% from normal price - which we are fine with such clause. When I argued with the statement in the form, they said that they just changed the vendor, and this current one has “operational hour”. They also said the receptionist doesnt know the current situation so they confirmed that it can be done. ***! Why do I need to know such answer?? And why do u need to throw ur team under the bus? What an ATTITUDE! I complaint to the receptionist - who confirmed before, for giving me wrong information and also questioned the different information within hotel staff. They apologized and mentioned that my call to the housekeeping was taken by the intern. So?? It didnt change the fact that the information on the paper and from the staffs are different. They also said that they will revise the laundry form accordingly. Yeah right! They said that they’ll send an iron here, but it’s been 30 mins, and I hear nothing!!

Its the 4th times I stay in Swissbell Jambi during my business trip. Nothing words can describes the authentic breakfast menu, what i love are the traditional foods. What a tremendeus experience to taste foods from local or even from another areas which have a uniqe food. The room also big compare to the next hotel. Thus i kept to choose this hotel during my trip to Jambi. Not limited to business trip only, but also for pleasure. I kept choose swissbell network across Indonesia.

Hotel conditions are good. Good facilities, good hygiene but when checking in there was no clerk, so you had to call first, it turned out that the owner lives next to the hotel. The owner is friendly.

I love Aston Jambi, their staff if so helpful. Overall their room is good, clean, and quite. Whenever I'm back to jambi I will stay again in Aston Jambi. I have no photo of the room but I have photo of the breakfast they have. Thank you Aston Jambi

everything is good and close to offices. satisfying service, delicious food, spacious parking. There is a swimming pool outside the hotel area which can be used by the public

never mind. TV and lights were broken. why not take care of it and check it periodically. Some consumers are forced to be busy fixing TVs and lights. The electric kettle suddenly opened itself. it's just a bit scary. but never mind what else can I do? so I'm sorry

Such a kind love hotel, when entering the receptionist greetings me wanna to have massage? That make me so awkward, Hmm actually i am already booked overnight here. The room so bright lighting, clean, nice, and compact. They gave me room in first floor heading hotel front side so i got window with view and fresh air too. Tha bathroom also clean and water shower debit so strong thats very awesome. The hotel spa facilities are so complete, provide fresh water pool, hot water pool, whirlpool, sauna, laundry, lockers, towels, massage room, elevator, and resto. But they not fully gave nice information and privileges about spa to hotel guest, so i am declined to use it. So after all this hotel just qualifies mediocre.