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The location is next to the ski resort in Medvednica National Park, about 20 km away from the center of Zagreb and the road was winding, so it was a bit difficult. It was nice to receive it and the air is the best because it is on the top of the mountain. I couldn't use the sauna because I didn't have time, but I healed from the balcony in the forest for free parking.

It's hard to write an honest review of this hotel because there's not really any fault with it in itself... BUT... it is VERY remote right at the top of a mountain about 10 miles outside of the city and it takes at least an hour to get back and forth along a very narrow winding road so, if like us, you were thinking of staying here and popping back and forth, think again. The hotel is really a ski hotel and geared mainly to accommodate the small ski resort nearby therfore the season it caters for is winter. This wasn't clear at the time of booking so when we arrived at the end of the summer (September) the pool was closed for cleaning, there was no drinking water due to seasonal maintenence and other services closed or limited etc. Having booked to stay the week we cancelled our booking and only stayed the one night. Bottom line is it's a nice, clean hotel and the staff were all very friendly but it wasn't what we we're led to believe at the time of booking, hence writing this review in the hope that it stops other travellers being misled.

The hotel was good right in the middle of Marija Bistrica. The room was good and balcony was great. Bothroom was great. Everything was clean. Staff were very friendly and halpful. Unfortunately, food was quite bad, dinners and breakfasts. Quality of food at dinners was very ordinary. Breakfasts were even worse. Even items that were supposed to be hot, were cold and we were the first there at 7 when breakfast started. The second morning we opted for fruit and yoghurt only. Tried one of cheese pastries. I spit it out, which I never do. It was old and dry. The texture and taste were like it was cut up a few days earlier and set on the plate uncovered the whole time. It is beyond me how they can serve that. My wife tried the coffee and couldn't drink it. We will stay at the hotel again, but will not be eating there.

This is a wonderful family owned hotel that we would absolutely stay at again (I believe it has been owned by the same family for almost 200 years). We stayed in the Elizabeta Room. Our room was spacious and clean. The room had a historic feel with the decor, but it was still modern and comfortable. There was a nice sitting area in the room with chairs, a couch, desk and coffee table. The bathroom was also spacious with a nice deep soaking tub. The staff was wonderful. Everyone was friendly and we had no difficulties communicating in English with them. Breakfast had a variety of options to fill us up to start the day. The hotel itself is beautiful with historic pictures and items throughout all of the common areas. Their family owned restaurant is right across the street which was delicious and convenient. One night we went to the front desk and asked if it was okay for us to get our dinner for carry-out. The man at the front desk gave us a menu, asked what we wanted, and then delivered the food to our room when it was ready which was a nice surprise. We had expected to go over and order for ourselves and carry it back ourselves so the extra customer service was really nice. Note that it's not in the historic center of Zagreb so you'll need to drive if that's where you'll be heading each day. We had a car so this wasn't a problem for us. It was only about a 5 minute drive. They had a parking lot for guests which was nice and convenient. We loved our stay and would definitely stay here again.