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The hotel has been very well designed, low-level buildings, in blocks with their own private pools, leaving the two main pools not being overcrowded. It's built on a slope towards the sea, so everywhere seems to have panoramic, picturesque views. The food in the restaurants is fresh, great quality, and abundant with something for every taste. I also found that the à la carte restaurants were cooked to order and not just a carbon copy of what is being served in the main buffet restaurant. The staff are friendly, helpful, hard working, and don't be afraid to approach the management or customer relations as they are very eager to resolve any minor issues you may have... in fact, a special thank you to Ilias, the guest relations manager who goes above and beyond to make you time at Knossos Royal special.

Hotel was average. Definitely not 5* rating. We were a welsh couple on our honeymoon and expected so much more than what was here. We booked through a travel agent and didn't research before hand our own mistake. When arriving we had a lift to our room and bags taken into the room. The room was basic, no tea/coffee making facilities, the fridge didn't keep water cold. No towels were in the room either. We did ask for a kettle and was given another room key( don't think they liked English very much). Don't bother buying the extra WiFi it never worked in our room, good elsewhere. The pools were OK, we only went to the pool with pool bar as quieter to relax. Breakfast was the same every morning and this got very boring to the point we just didn't want to eat breakfast. Lunch/dinner was good first few nights then again repetitive and boring. People were here with their kids but I personally wouldn't come here with my children, there is no kids pool/fun things there too do. The neighbouring hotels were beautiful! We hired a car from euro car up road for 2 days to get out of the hotel. Enjoyed our stay because it was our honeymoon and a chance to relax before adding to our family. (31 weeks pregnant). Wasn't the experience a 5* hotel should be given.

What can I say, from the moment we arrived we felt like family members, the staff treated us so well. The room was absolutely stunning, with spectacular sea views. The food was amazing in all restaurants. Our favourites were the Pan Asian, Meditteranean, Fish restaurant and the Brunch. The staff were always so lovely in all of the restaurants, especially the Brunch. The staff absolutely make this hotel, always helpful, always friendly, always smiling and always go the extra mile to help with any request. We have to say a huge thank you to Anna in guest relations, who was always there to help, gave us advice on places to see when we rented a car and made our holiday extra special. We are so grateful. Thank you, Anna x Thank you also to Rula, who always made sure our room was spotlessly clean. We have stayed in all three premium Mitsis Hotels and this hotel is as good, if not better. We highly recommend Mitsis Royal Mare and cannot wait to come back! Thank you. Love Melanie & Martin xx

I will start the review by saying the staff are 5*, the reception and other communal areas are clean and tidy, the main pool was too busy and noisy for us, so we stuck with the smaller pool, the sunbed situation did vary day by day but getting one around 9ish wasn’t an issue. When we checked in we were told we’d been upgraded, I hate to think what the room was like that we should have been in, please check the photos for a horrible toilet seat that immediately put you off the holiday, the rusty drain cover in the bathroom, the bathroom door that only opened around 18 inches because of the sink, the unpainted bit of wall where they’d obviously moved the wall light, we had leaking air con (that was fixed). We ate lunch at the snack bar every day that was nice, the evening dinner was ok but nothing to get excited about, we did try the three different cuisine options on offer in the evening at the smaller restaurant, mostly good but the sweet & sour chicken at the Asian night was not as expected, think twice before ordering that, the Greek and Italian nights were much better, service is speedy though as there are a few sittings, you are allowed just over an hour for your dinner. I understand it is under new ownership and hopefully if you are going there in 2025 it will be much improved, the people currently giving it 5* cannot possibly have stayed at a true 5* resort as this in nowhere near currently. I have 450 reviews on tripadvisor, I like to help travellers with a honest reviews, I’m genuinely sad that this was a mainly negative one, but as I said at the beginning the staff are the best part of the experience.

If you want to find a hotel that is great for couples and families, delivers fantastic experiences for its guests and has a team that is genuinely interested in its guests then this is the hotel. This was our second visit and we could not fault the whole experience from start to finish. Reception, efficient and friendly and we were lucky that our room was available on arrival, team transferred to room, which was amazing. All the a la carte restaurants had great and relaxed service with amazing food in all, my favourite was the fish. Main restaurant has an amazing team, range and quality of the food on offer, but the front of house team are attentive, polite and make you feel really welcome. Bar teams are efficient, friendly and deliver a great quality of drinks on a constant basis. Housekeeping kept our room spotless, worked around our routines and apart from one day didn’t meet the team. The guest relations team for us are unbelievable, cannot do enough for you, as is the concierge team, they really want you to have a great time.