Best Willington Hotels

Had a lovely 2 nights at this beautiful hotel. The room was very spacious and clean had everything we needed . Slept really well on the queen beds. All staff were friendly and helpful. Problem arose on our last evening and morning but was rectified soon after and we are very grateful. It is old so don't expect modern but it's lovely and got lots of character. We will be coming again

We booked this hotel with a voucher for 2 nights B & B, I truly wish I had used the voucher for a different venue. The hotel was fully booked for the entire duration with weddings on both days (Friday and Saturday), this in itself was not an issue as the wedding itself is held in a part of the castle away from our room. Ah..... The room. Well on arrival a seemed positive, we stayed in room 110, and oh dear. The room was clean and tidy, but there is a loose floorboard with a nail poking through the carpet. The bathroom is dated, but functional but both taps in the basin leak, and two of the 5 spotlights were blown., again not a huge issue, BUT the room is directly next to the corridor fire door, which bangs directly onto the paper thin bedroom wall every single time someone uses it, with a wedding not finishing till 0400, you might guess how much sleep we got with constant use all night. Also some of the wedding guests decided at 0400 to have a mini party in the room opposite, cue paper thin walls and no sleep. We asked at 0900 for a room change to be told all rooms were allocated so no chance, even though there were some empty at the time and due for occupancy, there were restrictions on file about who they could give them to, we were not allowed it appears. Food was good in the brasserie, but wine and drink is very expensive. Staff were courteous, however even though we had been promised maintenance would sort the door by putting a stop on the floor to stop it banging again, nothing was done. The room was not serviced either which is poor for such a highly rated hotel. For £200 per night (b & b) I expected a much better experience, it does go to show that for all the good reviews we saw prior to booking you can't guarantee quality. We don't reccomend this hotel and will never stay here again. Look elsewhere or ensure you don't get room 110 if you must stay here.

Lovely hotel. Perfect location for Chester, just outside in the country. Spotlessly clean with very friendly staff that could not do enough for you. Biker friendly, and a nice car park out of view of the main road. Meals were excellent and a lovely beer garden. There's a petrol station within 100 meters for refilling the bikes with a shop attached, so perfect. Will be using again.

The location is very nice. I was impressed with the detailed consideration of the housekeeper. For this class hotel, it seems that the cost performance is quite good.

Stayed one night at the Pheasant on a midweek break. It turned out that we arrived on the first snowy day of the year. If anything, the snow added to the already considerable charm of the old inn, nestled in a fold of the Peckforton hills. We were greeted by the hardworking and personable Alisha, who looked after us brilliantly during our stay. We were quickly checked in and directed to our room in the old barn. The room was very comfortable and wonderfully warm, which was welcome, given that the external temperatures were hovering around zero. Standards of housekeeping are impeccable at the Pheasant. The bedroom and bathroom were extremely clean and appeared to have been refurbished relatively recently. The double bed was very comfortable and sleep quality was good. Tea and coffee making facilities were provided. The bathroom was equipped with high quality toiletries. Drinks and dinner at the inn made for a highly enjoyable evening. The food is high-end gastropub and was appreciated by both of us. Breakfast the following day consisted of a wide choice of cereals and juices. There was also an extensive cooked menu. The “full English” was excellent. The stay flew by, and we were sorry to leave. It certainly won’t, however, be our last visit. This wonderful old inn offers visitors the finest traditional British hospitality. It is comfortable, informal and welcoming. The staff are outstanding. Recommended in the highest possible terms.

For the most part, this is a lovely hotel. It cost us around £7 for a taxi into Chester and the rooms are clean. The majority of staff are incredibly friendly. However, while out during the day our keys were deactivated to force us to the reception so that the manager could corner me about where my car was parked - which had been mentioned to another member of staff during check in and they had said it wasn't a problem. She had been trying to call me on the hotel room phone ”all day”, which is a ridiculous approach as who sits in their room all day? If she had just called me on my mobile number, which was used to book the room, I would have happily come back and moved the car. She demanded I move it in that moment and I explained that I'd had a drink but I'd move it in the morning. She then said she would move my car, which I wasn't comfortable with. She then walked away from me and wouldn't allow a rational, adult conversation. The tone and attitude were accusatory and her frustration clearly misdirected when she has made no realistic efforts to contact me; we were in the hotel until 11am and, as I said, I had my phone with me all day. I tried to explain to the reception staff why my car was where it was, and that I had discussed it on a rival and was dismissed with a ”well I wasn't there so I wouldn't know” then she smirked at another guest. It's such a shame that has really put a dampner on the stay for us, as it was totally unnecessary.