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Overall wasnt a great stay, ill keep it short and sweet and list positives and negatives rather than go into detail Positives - All staff friendly and helpful, nice location, if you can book a deluxe room so you get a first floor room with outside table and chairs and a view of the golf course. Treatment and spa faciltes were good though theres no jaqoozi. Comfy bed! Negatives - Organisation, i had spa day and lunch, it wasnt explained about where lunch was or what was included i had to ask all the questions. I wasnt told the £15 limit for lunch so i went over and they then expected me to pay the difference but they agreed it was unfair. Room cleanliness, bathroom wasnt great, nail clippings on floor and 100’s of small hairs all around the bath after someones shave! Room was very warm and it wasnt even that hot outside, take a fan in hot weather! Food prices very high for what you get, nothing special! Took 30 mins to get my drink at dinner and 65 mins to get my burger and chips, apparantly staff were off sick and there was a new bar man who delayed drinks I wouldnt go back for the price you have to pay and what you get

We had the most fabulous experience this week when we attended Carden Park Spa for the day. We purchased the afternoon tea & spa access package. The whole experience from start to finish was great and the venue is beautiful. However I am writing this to particularly thank Sue from the front desk who went above and beyond. I work in a 5 star hotel myself as a sales and events manager and her guest relations skill set is applaudable. So, Sue, if you read this - keep doing you - you’re amazing !! X

We arrived a party of ten. The staff experience started at reception where we were made to feel so welcome . Nothing was too much trouble. We were very happy with our rooms. Although, due to traffic we arrived much later than we’d hoped to, after going to our rooms to freshen up, we were taken to our table. Again, nothing was too much trouble and we were able to choose for a good varied menu. If I have one criticism it is the website says games room but it is for the golfers use or so the children were told by the golfers! . Perhaps there could be a games room for children, with maybe table tennis and snooker table? However, there were grounds for them to run off energy. Breakfast was lovely and the staff were very attentive. I would definitely stay again.

2 night stay with friends while touring Shropshire, Herefordshire and Wales. Private grounds, off road parking covered by CCTV and a warm welcome from the friendly staff. Rooms were en suite, clean and warm. Breakfast was included in the room rate, was of good quality and plentiful. Hotel has bar and light bites menu or there are restaurants and pubs a short 5 minute walk away. Family run hotel with a small, long serving, team and it shows. Would have no hesitation in recommending this hotel and look forward to my next stay.

Stayed one night at the Pheasant on a midweek break. It turned out that we arrived on the first snowy day of the year. If anything, the snow added to the already considerable charm of the old inn, nestled in a fold of the Peckforton hills. We were greeted by the hardworking and personable Alisha, who looked after us brilliantly during our stay. We were quickly checked in and directed to our room in the old barn. The room was very comfortable and wonderfully warm, which was welcome, given that the external temperatures were hovering around zero. Standards of housekeeping are impeccable at the Pheasant. The bedroom and bathroom were extremely clean and appeared to have been refurbished relatively recently. The double bed was very comfortable and sleep quality was good. Tea and coffee making facilities were provided. The bathroom was equipped with high quality toiletries. Drinks and dinner at the inn made for a highly enjoyable evening. The food is high-end gastropub and was appreciated by both of us. Breakfast the following day consisted of a wide choice of cereals and juices. There was also an extensive cooked menu. The “full English” was excellent. The stay flew by, and we were sorry to leave. It certainly won’t, however, be our last visit. This wonderful old inn offers visitors the finest traditional British hospitality. It is comfortable, informal and welcoming. The staff are outstanding. Recommended in the highest possible terms.