Search Your Walkford Hotels

I sent this feedback to the General Manager but have not had a response and it’s now been a month. We left CG with a general feeling of disappointment- it has lost some of its magic. It feels like CG has expanded it’s offering but the experience and service has been watered down. Whilst some staff remained exceptional, service and attention to detail was not consistent. Check-in: Not very welcoming, lack of staff. There was no one at the door (outside and inside). The lady that checked us in tried to do so whilst trying to resolve a different issue on the walkie-talkie. She didn’t appear warm and happy- more a little disgruntled and stressed. We had pulled up by the front door, we had to request if someone could move our car into the carpark. Our biggest disappointment was, The Dining Room. It used to be such a special experience, with outstanding food and attentive, knowledgeable staff. Some staff seemed less experienced, we had different servers, and one was confused when we tried to order a glass of wine as it wasn’t his job. The atmosphere was lost due to an iPad on full volume. We really enjoyed, The Kitchen. On the first night, the server was brilliant and made a huge, positive impact on our experience. The second time we went it was the opposite. Despite having 6 members of staff looking out to the tables, it seemed a challenge to get any service. Lots of the younger servers seemed to be furiously tapping on the computer. Unfortunate, my Mother- in-Law sent us a bunch of flowers to celebrate our wedding anniversary (we got married at CG). Despite being delivered to the hotel we never saw them. It was only a week later when my Mother- in- Law mentioned, we realised what had happened. There has been no real resolution to this.

We had a 3 day stay at the Harbour Hotel in Christchurch. We ate dinner there twice - once at ”The Upper Deck” and once at ”The Jetty”. Both meals were excellent: we had lovely tables, the food was great and the service made us feel special. The experience at breakfast was the same, with attentive service from all the staff and great food served on the open veranda. Although we were using the hotel as a base for our walks around the area, we also used the spa which was well maintained and had all the facilities you could want. We did have an issue with our assigned room which was not as ordered from Trip.com. Although the reception team reconfirmed they had allocated the room accurately based on what Trip.com had ordered for us, the Cherry the reception manager took it on herself to compensate us for the mismatch. From start to finish the service at The Harbour was outstanding. All the staff that served us in reception, the bar, the restaurants and the spa were helpful, efficient and friendly. Although our room was smaller than we'd ordered, it was well appointed and the bed was very comfortable. All in all, this was one of the nicest hotels we've stayed in, this in no small part due to the professionalism and caring attitude of the staff team. We will return !