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where do I start! the room we had was ok but very tired and in need of refurb, we were cold but reception gave us a portable heater, the bathroom was clean except for very dirty grout between tiles especially around the toilet, window blind was broken but useable. The spa pool is tired and cold, the sauna and steam room were good. We booked for an hours massage, my wife went in on time but I was 45 minutes delayed due to no staff. My massage lasted 45 minutes but was ok. We had the Serail mud treatment the next day which should have lasted 40 minutes but it was less than 30 minutes and hardly any steam. The room works on a timer so maybe the timer needs resetting. When I complained we were offer a day pass to the pass to take at another time. The wheel restaurant was ok but with a very limited menu, we booked with one night dinner included which was a choice of three starters, mains & sweet, to upgrade to the Á la carte menu was £30 extra per person which I thought was a little expensive, although a little cold the food was ok. Breakfast was not too bad the full English was not hot and the poached eggs were very watery. We had breakfast booked for each morning of our stay but, it was on the last day we had problems, the waitress asked if we had booked even though our room was on the list, she informed me she had many people booked but not enough space, I was abrupt and informed her the back of house problems are not mine so please seat us, it's not good when staff are telling you they have messed up, I did apologise to her when we left as I did get a little short. On checking out I asked the reception manager if I could speak with the duty manager, i was told they had nobody on site, i asked if they could call them so I could complain, reception told me if I complained she would be Kicked out so at this point I was rather annoyed and let her know, I was then spoken to by the Housekeeping manager and I must say she was the most professional person I had spoken to there, well done to that lady, listened to my complaint and apologised. Thank you Quy Mill for spoiling my 41 year anniversary of the day my wife and I first went out.....

I recently stayed at the Holiday Inn Express Cambridge for three nights and had a wonderful experience. The staff were exceptionally friendly and helpful, ensuring that all my needs were met. The room was clean, comfortable, and well-equipped with all the necessary amenities, making my stay very pleasant. One of the highlights was the complimentary breakfast, which offered a variety of options suitable for all dietary needs, including halal choices. This was particularly important for me as a Muslim traveler. The location was convenient, with easy access to public transport and key attractions in Cambridge. Despite being a bit outside the city center, the peaceful surroundings provided a relaxing atmosphere after a day of sightseeing. Overall, I highly recommend the Holiday Inn Express Cambridge for its excellent service, comfortable accommodations, and thoughtful amenities.

房間不大，衞生間更小。位置不夠醒目，好在背後就是同名的酒吧，容易問道。

I can’t speak highly enough about this hotel! I was there for a charity run I was completed and out of all 9 locations I went to this was by far the best purely due to the staff and owner! Pino(the owner) couldn’t do enough to help us. He lent us his bike, did our washing, provided us with breakfast and really looked after us. The double room was so spacious and immaculate. They have a restaurant attached and offer the best pizzas. Pino really restored my faith in humanity and for that- I will 100% be going back. Thank you Sorrento x

No bed for third person made up, called receptionist I was told someone will come and do it, this was at 19:00 no one ever came, even after following up over the phone. I spent night sleeping without bedding, on plain sofa bed without a single pillow. Terrible experience and poor service. Not enough towels, just for one person & again after calling reception- I was told that they ran out of towels!!! This was enough for my family to bare after whole day of travel, especially the room booked was Executive one. So expected to be up to highest standard and service to be over the top, this isn’t the case. Cleanliness is very poor - see pictures. Dust everywhere and this wasn’t one day worth. After asking for partial refund due to poor service, I was given a silly look and smile, advised to sent email online. Do not bother going there.

Service was basic but expected of a budget hotel. Hotel was small but cosy. I liked that they had a proper desk that I could use since I am studying at Cambridge but didn’t manage to get a college room. Bed was surprisingly comfortable despite being basic. There are only 2 lifts which may be slow if there are large groups of people using it. Location is near train station so that’s a plus point.

This is a modern and clean hostel ,the staff are friendly ,kind and considerate, and listened patiently to my several and widely varied questions . I found out more from the reception here than the tourist information in Cambridge town centre (which is absolutely useless).The rooms are clean as are the showers and toilets .The food is good but a full breakfast is £9.95 and often you are only permitted 1 slice of bacon ,1 hash brown and 1 sausage which is financially poor value . Wetherspoons in Cambridge has a large breakfast for £7.95 but is a bit of a walk from the hostel. The location is good about 10-15 minutes from the railway station where there are other eating outlets . the self catering kitchen is good and there are kettles there to make your own hot drinks or bring takeaway food in if you wash and clean up afterwards .There is a lounge with books and board games and a tv with all the normal terrestrial channels. Parking in Cambridge is very controlled ,limited and expensive .I parked at the park and ride on Madingley road day return tickets are £3.50 and single tickets are £2.00. The park and ride bus service P+R 1 will only take you to st Andrews street (outside John Lewis) and there you must get another bus or face a 20/25 minute walk. The charge to park is about £10 per 24 hours booked over the phone. Parking near the hostel is on the road and is limited (Devonshire road) it is paid hourly by machine max 2 Hours or free after 5.00pm until 9.00am and free all day Sundays . Devonshire road is accessed by using the ring road and going down mill road (beware of the one way system.)